Problem with your machine?
Try our new voice assistant.
Get troubleshooting advice for your cordless vacuum cleaner using Dyson Care
Say, "Alexa, open Dyson Care" to get started
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Genuine Dyson spare parts and accessories for your machine:
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Battery
Part No. 967810-23
Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.
$95.99
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Pre-filter (Blue)
Part No. 965661-01
Replacement Pre-filter (Blue) for your Dyson vacuum cleaner.
$11.99
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Bin
Part No. 966709-01
Replacement bin for your Dyson vacuum cleaner.
$18.99
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Crevice tool
Part No. 965815-01
Designed for precise cleaning around edges and narrow gaps
$8.99
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How to get your Dyson machine working to its full potential.
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How to wash your filter
Washing your Dyson filter is quick and easy. Clean it regularly to keep your machine performing at its best. Once washed, leave it for at least 24 hours in an area with good airflow, to ensure it's completely dry before returning it to the machine.
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Don't overfill it
To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.
The service includes labor and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest.
Live chat
The live chat button will appear on the bottom right corner of your screen as soon as a Dyson Expert becomes available. You can also find helpful troubleshooting advice and get more information by clicking on the automated chat icon in the bottom right corner of your screen at any time.
Phone
1-866-693-9766
Our helpline hours:
- 8:00am - 8:00pm CST Monday to Friday
- 9:00am - 6:00pm CST Saturday