Money-back Guarantee – Extended holiday returns
Purchases made between November 1st and December 25th can be returned up until 5:00 PM CST on January 31st, 2024. Dyson Direct will pay for return shipping.
Customer Service Helpline
If you have questions please contact us. You can call us at 1-866-MY-DYSON (1-866-693-9766) - Our Helpline is available from 8am - 8pm Monday to Friday, and 9am-6pm Saturday (closed Sunday).
Dyson Direct Returns Policy
If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) or visit dyson.com/returns prior to returning your merchandise.
To receive a full refund for an item purchased from Dyson, please follow these three steps:
Call the Contact Center to initiate your return and to identify the correct return shipping address and method.
Package the item(s) to be returned in the original Dyson packaging.
Send your returned item(s) shipping prepaid to Dyson within 30 days of purchase for a full refund. Unauthorized or COD returns will not be accepted.
Please allow 4-8 weeks for return processing. Products returned to Dyson will receive a full refund and Dyson will pay for the return shipping.
