Explorer case

1-year warranty

We offer a 1-year warranty on tools, accessories, and spare parts. Your Dyson warranty becomes effective on the date of purchase (or the date of delivery if this is later). 

Money-back Guarantee – Extended holiday returns 

Purchases made between November 1st and December 25th can be returned up until 5:00 PM CST on January 31st, 2024. Dyson Direct will pay for return shipping.

Customer Service Helpline

If you have questions please contact us. You can call us at 1-866-MY-DYSON (1-866-693-9766) - Our Helpline is available from 8am - 8pm Monday to Friday, and 9am-6pm Saturday (closed Sunday).

Dyson Direct Returns Policy

If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) or visit dyson.com/returns prior to returning your merchandise.

To receive a full refund for an item purchased from Dyson, please follow these three steps: 

1. Call the Contact Center to initiate your return and to identify the correct return shipping address and method.

1. Package the item(s) to be returned in the original Dyson packaging.

1. Send your returned item(s) shipping prepaid to Dyson within 30 days of purchase for a full refund. Unauthorized or COD returns will not be accepted.

Please allow 4-8 weeks for return processing. Products returned to Dyson will receive a full refund and Dyson will pay for the return shipping.

Genuine Dyson tools

We offer a range of accessories, tools, and spare parts for many of our machines. We only sell genuine Dyson parts, which are engineered for performance.​

Expert customer service

Available 6 days a week 

Customer Service Helpline

Contact our Customer Service team at 1-866-693-9766. Our helpline hours are 8:00am - 8:00pm CST Monday to Friday and 9:00am – 6:00pm CST Saturday.