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Support for your Dyson Cinetic Big Ball upright vacuum

    

Activate your warranty

You can get support that's tailored to you, owner exclusives and more when you register your machine.

Activate your warranty

User guide

Check your user guide online or download a copy.

PDF 2.42 MB

Getting started

Play the video. How to set up your machine.
PLAY
Setting up your machine

Maintaining your machine

Play the video. How to wash the filters.
PLAY
Resetting the brush bar

Useful tips

Don't overfill it

Keep one eye on the bin and empty it as soon as debris reaches the MAX marker to maintain suction.

Reach anywhere

The instant release wand's long hose reaches all over and releases in one smooth action. Just attach the right tool for the job.

Safely store tools

Clip accessories onto the vacuum's tool holster so you've always got them to hand.

Frequently asked questions

Do I need to wash the filters regularly?

Yes, please view the machine's user guide for maintenance instructions.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Don't pick up water or other liquids with your machine.

Why Register? More perks.

Being a Dyson product registered owner has even more perks:

Exclusive Savings Events

Save 20% during Savings Events, only for Dyson owners.

Free Health Check

Reminders for free preventative maintenance checks at a Dyson Service Center near you.

First to know

Registered owners receive exclusive events and sneak peeks at our latest technology before anyone else.

VIP Hotline

Assistance from our team of Dyson experts, who are on hand to help through a dedicated VIP hotline, and online support 7 days a week.

Reviewer Program

Experience the latest technology in our invitation-only reviewer program.

Machine Information

Helpful tips to get the most out of your machine and keep it working at its best.

We don’t stop caring about our machines once they’re yours. Registering your product allows us to give you a tailored, complimentary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.

Register your product