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Support for your Dyson V11™ cordless stick vacuum

Activate your warranty

You can get support that's tailored to you, owner exclusives and more when you register your machine.

Getting started

You can quickly get up and running with our step-by-step guide.

Image from video about getting started

Vacuum being placed on charge

Fully charge your batteries

It's important to fully charge click-in batteries as soon as you open the box and after every clean. The battery and monitoring system's algorithm 'learns' over time, and fully charging your batteries help it to more accurately calculate and display remaining run time.

Using your machine

Understanding the three cleaning modes

Dyson V11 vacuum being used on different floor types

Auto/Med mode

Automatically adjusts suction power across different floor types. Auto mode is replaced by Med mode when you're not using the High Torque XL cleaner head.

Dyson V11 vacuum cleaning ground-in dirt

Boost mode

Designed for intensive cleaning on ground-in dirt, with up to five minutes of run time.

Dyson V11 vacuum in use

Eco mode

Maximum run time for longer cleans all around your home.

Choosing the right tool for the task

High Torque cleaner head cleaning different floor surfaces

High Torque XL cleaner head

Uses Dyson DLS™ (Dynamic Load Sensor) technology to automatically adjust power across floor types. So you can deep clean between carpet and hard floor without having to change accessories.

Stubborn dirt brush in use

Stubborn dirt brush

The stiff bristles remove mud and dried-in dirt.

Mini motorised tool in use

Mini motorized tool

The motorized brush bar tackles hair and ground-in dirt in tight spaces, like your stairs or car.

Crevice tool in use

Crevice tool

Tackles dust and allergens in hard-to-reach places, such as gaps and corners.

Soft dusting brush in use

Soft dusting brush

Designed for vacuum-assisted dusting. Soft bristles lift dust and allergens from delicate surfaces.

Combination tool in use

Combination tool

Two tools in one, for versatile cleaning. Its stiff nylon bristles are tough enough to remove ground-in dirt.

Charging your machine's battery

If your machine has a red catch on the battery, you can charge your battery on or off your machine, in or outside of the dock.

Image from video about charging your battery
Dyson V11 vacuum's battery removed from machine

How to swap your click-in battery

To swap your battery, press the red battery release button and pull the battery away from the handle. Then replace it with an additional click-in battery. We recommend alternating and charging all click-in batteries regularly to prolong battery health.

Maintaining your machine

From clearing the brush bar to washing the filter, our quick guide will help you keep your machine working at its best.

Image from video about maintaining your machine
Image from video about washing the filter

Washing the filter

We recommend washing your filter once a month, for your vacuum to perform at its best. See how to do it quickly and easily.

Image from video about checking for blockages

Checking for blockages

Your machine will make a pulsing sound when there's a blockage. Watch the video to see how to find blockages.

Image from video about emptying the bin

Emptying the bin

The 'point and shoot' bin emptying mechanism easily and hygienically ejects dirt. See how to do it.

Image from video about detangling the brush bar

Detangling the brush bar

Clearing wrapped hair and fibres relieves unnecessary strain on your machine’s motor – restoring full power. Watch how.

Useful tips

Filter being washed at the sink

Regularly wash the filter

It's important to wash the filter regularly, to maintain optimum performance. The screen will remind you when it's time to do this. 

Bin full of debris

Don't overfill it

To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

Image from video about setting up the dock

Setting up your charging dock

You can use the charging dock to store your machine, so it's always to hand and ready to go. See how to set it up. 

Frequently asked questions

How often should I clean the filter?

The screen on your machine will remind you when it's time to clean your filter. This will usually be around once a month, but may be more frequent if you use your machine heavily. After cleaning your filter, always leave it to dry for at least 24 hours. Ensure it's completely dry before refitting on your machine. We strongly recommend following the cleaning instructions and cleaning by hand. The filter is not suitable for dishwasher use.

How long does the battery take to fully charge?

A full charge takes up to 4.5 hours.

What's the best way to use an additional battery?

We recommend fully charging a spare battery soon after purchase, and alternating batteries regularly to prolong battery health.

Can I leave my vacuum on charge?

The battery is designed to be left on charge permanently, and this will ensure that the vacuum is fully charged when it's next used. Once the battery is fully charged, your machine won't use any more electricity.

Should I fully charge my vacuum after every use?

We recommend fully charging your machine after every clean. This helps your vacuum's battery and monitoring system's algorithm to more accurately calculate and display remaining run time.

Does the screen use up the battery?

The LCD screen only uses up to 1.5 watts of power, which won't noticeably impact run time.

Does this machine connect to the Dyson Link app?

Your machine works independently and doesn't connect to the Dyson Link app.

Why isn't my Dyson V11™ vacuum adapting to different floors?

Your machine will only adapt to different floors when the High Torque cleaner head is attached and it's in Auto mode. Other tools and modes are designed for specific tasks.

What's the difference between Auto mode and Med mode?

Both modes provide the optimal balance of power and run time. Auto mode only works with the High Torque cleaner head to automatically adapt between different floor types. Med mode is displayed instead of Auto mode when all other tools are attached.

How do I change the screen’s language?

Press and hold the selection button beneath the screen for between 5 and 10 seconds to view the language list. Then press the selection button to scroll through the list. When you reach your preferred language, press and hold the button for between 2 and 4 seconds. If you've selected the wrong language, press and hold the button when the cross is displayed to return to the language list. Or to confirm the languag+C157e, press the button to scroll to the tick and then press and hold.

What's the switch on the cleaner head for?

You can use the switch on the High Torque cleaner head to further adjust the suction. Slide it towards the '+' for maximum suction for ground-in dirt and large debris on durable floor coverings. And towards the '-' for light dirt on deep pile carpets and delicate floor coverings, such as vinyl and lino. Leave it in the middle for dust and debris on carpets, rugs and hard floors.

Why Register? More perks.

Being a Dyson product registered owner has even more perks:

Exclusive Savings Events

Save 20% during Savings Events, only for Dyson owners.

Free Health Check

Reminders for free preventative maintenance checks at a Dyson Service Center near you.

First to know

Registered owners receive exclusive events and sneak peeks at our latest technology before anyone else.

VIP Hotline

Assistance from our team of Dyson experts, who are on hand to help through a dedicated VIP hotline, and online support 7 days a week.

Reviewer Program

Experience the latest technology in our invitation-only reviewer program.

Machine Information

Helpful tips to get the most out of your machine and keep it working at its best.

We don’t stop caring about our machines once they’re yours. Registering your product allows us to give you a tailored, complimentary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.