Skip navigation Accessibility Statement
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Support for your Dyson V11™ cordless stick vacuum

Dyson V11 Animal (Purple)
Video about how to assemble and use your Dyson V11™ vacuum
Woman placing Dyson V11™ vacuum into wall charging dock

Fully charge before first use

It's important to fully charge your new machine before using it for the first time, and after every clean. This is because the battery and monitoring system's algorithm 'learns' over time, and fully charging your machine helps it to more accurately calculate and display remaining run time.

How to use your machine

Understanding the three cleaning modes

  • High Torque cleaner head moving from hard floor to carpet

    Auto mode

    The optimum balance of power and run time. Your machine only adapts to different floor types when the High Torque cleaner head is attached.

  • Stubborn dirt brush tool cleaning carpet

    Boost mode

    Up to five minutes of run time. Designed for intensive cleaning on ground-in dirt.

  • High Torque cleaner head picking up debris from wooden floor

    Eco mode

    Maximum run time for longer cleans all around your home.

Choosing the right tool for the task

  • High Torque cleaner head

    Automatically adapts to different floor types when your machine is in Auto mode.

  • Mini motorized tool

    The motorized brush bar tackles hair and ground-in dirt in tight spaces, like your stairs or car. 

  • Crevice tool

    Tackles dust and allergens in hard-to-reach places, such as gaps and corners.

  • Combination tool

    Two tools in one, for versatile cleaning. Its stiff nylon bristles are tough enough to remove ground-in dirt. 

  • Charging your machine's battery

    If your machine has a red catch on the battery, you can charge your battery on or off your machine, in or outside of the dock.

  • Image from video about charging your battery
  • Maintaining your machine

    From clearing the brush bar to washing the filter, our quick guide will help you keep your machine working at its best.

  • Image from video about maintaining your machine
  • Washing the filter

    There's a new way to wash the filter. See how to do it quickly and easily.

  • Checking for blockages

    If your machine displays the blockage light, check for any blockages in its airflow pathways. Watch how to do it.

  • Emptying the bin

    The 'point and shoot' bin emptying mechanism easily and hygienically ejects dirt. Watch how to do it.

Video showing how to wash and dry Dyson V11 vacuum filter

How to maintain your filter

We engineer vacuums that are simple to use and easy to look after. We suggest you clean your filter once a month to keep your machine running at maximum efficiency.

  • 1. Remove your Dyson filter(s)

    Remove the filter from your Dyson machine.


  • 2. Remove excess debris

    Tap your filter lightly on the side of the sink or in the bin, to remove any loose dust and debris.

  • 3. Rinse filter

    Wash your filter under warm water – gently squeezing it with your hands.

    Don't use detergent.

  • 4. Give it a firm shake

    Fill the filter with warm water. With one hand covering each end, shake it firmly to ensure all trapped debris is released. Repeat this step until the water runs clear and then tap the filter to remove all excess water.

  • 5. Leave to dry for 24+ hours

    After washing the filter, leave to dry for at least 24 hours in an area with plenty of airflow, such as beside a fan or open window. The filter must be completely dry before you put it back into the machine, or it could damage the motor.

    Don't dry the filter in a tumble dryer, microwave or near a naked flame.

Useful tips

  • Regularly wash the filter

    It's important to wash the filter regularly, to maintain optimum performance. You should do this once a month, or if the filter light continues to flash when the filter unit is fitted correctly.

  • Don't overfill it

    To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

  • Setting up your charging dock

    You can use the charging dock to store your machine, so it's always to hand and ready to go. See how to set it up. 

Buy direct from the people who made it

Why Register? More perks.

  • Exclusive Savings Events

    Save 20% during Savings Events, only for Dyson owners.

  • Free Health Check

    Reminders for free preventative maintenance checks at a Dyson Service Center near you.

  • First to know

    Registered owners receive exclusive events and sneak peeks at our latest technology before anyone else.

  • VIP Hotline

    Assistance from our team of Dyson experts, who are on hand to help through a dedicated VIP hotline, and online support 7 days a week.

  • Reviewer Program

    Experience the latest technology in our invitation-only reviewer program.

  • Machine Information

    Helpful tips to get the most out of your machine and keep it working at its best.

We don’t stop caring about our machines once they’re yours. Registering your product allows us to give you a tailored, complimentary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.

¹Applies in Eco mode on hard floors.