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Support for your Dyson Big Ball™ canister vacuum

Activate your warranty

You can get support that's tailored to you, owner exclusives and more when you register your machine.

Getting started

  • Play the video. How to set up your machine.

Using your machine

  • Play the video. How to empty the clear bin.
    Play the video. How to empty the clear bin.

Maintaining your machine

  • Play the video. How to wash the filter.
    Play the video. How to reset the brush bar.

Useful tips

  • Don't overfill it

    To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

  • Wash the filter regularly

    Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.

  • Safely store tools

    Clip accessories onto the storage posts on the side of the vacuum, so you've always got them to hand.

Why Register? More perks.

  • Exclusive Savings Events

    Save 20% during Savings Events, only for Dyson owners.

  • Free Health Check

    Reminders for free preventative maintenance checks at a Dyson Service Center near you.

  • First to know

    Registered owners receive exclusive events and sneak peeks at our latest technology before anyone else.

  • VIP Hotline

    Assistance from our team of Dyson experts, who are on hand to help through a dedicated VIP hotline, and online support 7 days a week.

  • Reviewer Program

    Experience the latest technology in our invitation-only reviewer program.

  • Machine Information

    Helpful tips to get the most out of your machine and keep it working at its best.

We don’t stop caring about our machines once they’re yours. Registering your product allows us to give you a tailored, complimentary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.