Register your machine
You can get support that's tailored to you, owner exclusives and more when you register your machine.
Watch how to quickly get up and running with our step-by-step video guide.
Using your machine
Understanding your remote
Control your machine from the touch of a button.
Adjust the airflow
Adjust the airflow angle by holding the base and gently adjusting the main body forwards or backwards.
At the touch of a button, the fan will gently oscillate to cool a wider area.
Maintaining your machine
How to clean your machine
Just use a dry or damp cloth to wipe the loop clean – no need for any detergents or polishes.
How to replace the battery in your remote
Start by removing the screw on the back of the remote. After the screw has been removed, push down on the bottom of the remove to release the battery cover. Once you've replaced the battery, the cover will click back into place. Replace the screw to keep secure.
Frequently asked questions
What type of battery is used in the remote control?
The battery is type CR2032 and also known as a 'Button Cell'.
Can I carry the machine by the loop amplifier?
No, we recommend that you always unplug the machine and carry it by holding the base.
Why Register? More perks.
Exclusive Savings Events
Registered owners save on future purchases. Receive up to 20% off purchases during 12 Owner Rewards Savings Events throughout the year.
First to know
Registered owners receive exclusive events and sneak peeks at our latest technology before anyone else.
Experience the latest technology in our invitation-only reviewer program.
Helpful tips to get the most out of your machine and keep it working at its best.
We don’t stop caring about our machines once they’re yours. Activating your parts and labor warranty allows us to give you a tailored, complementary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.