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Support for your Dyson V11™ cordless stick vacuum

Image from video about getting started

Vacuum being placed on charge

Fully charge your batteries

It's important to fully charge all click-in batteries as soon as you open the box, and after every clean. The battery and monitoring system's algorithm 'learns' over time, and fully charging your batteries helps it to more accurately calculate and display remaining run time.

  • Dyson V11 vacuum being used on different floor types
  • Dyson V11 vacuum cleaning ground-in dirt
  • Dyson V11 vacuum in use

  • Direct drive cleaner head picking up debris
  • High Torque cleaner head cleaning different floor surfaces
  • Direct drive cleaner head picking up debris
  • Soft roller cleaner head on hard floor
  • Flexi crevice tool in use
  • Combination tool in use
  • Soft dusting brush in use
  • Mattress tool in use
  • Stubborn dirt brush in use
  • Up-top adaptor in use
  • Reach-under tool in use
  • Extension hose in use
Image from video about charging your battery

Dyson care Alexa tablet

Problem with your machine?

Try our new voice assistant.

Get troubleshooting advice for your cordless vacuum cleaner using Dyson Care

Say, "Alexa, open Dyson Care" to get started

Image from video about maintaining your machine
  • Image from video about washing the filter
  • Image from video about checking for blockages
  • Image from video about emptying the bin
Image from video about detangling the brush bar

  • Filter being washed at the sink
  • Bin full of debris
  • Image from video about setting up the dock

Frequently asked questions

How often should I clean the filter?

The screen on your machine will remind you when it's time to clean your filter. This will usually be around once a month, but may be more frequent if you use your machine heavily. After cleaning your filter, always leave it to dry for at least 24 hours. Ensure it's completely dry before refitting on your machine. We strongly recommend following the cleaning instructions and cleaning by hand. The filter is not suitable for dishwasher use.

How long does the battery take to fully charge?

A full charge takes up to 4.5 hours.

What's the best way to use an additional battery?

We recommend fully charging a spare battery soon after purchase, and alternating batteries regularly to prolong battery health.

Can I leave my vacuum on charge?

The battery is designed to be left on charge permanently, and this will ensure that the vacuum is fully charged when it's next used. Once the battery is fully charged, your machine won't use any more electricity.

Should I fully charge my vacuum after every use?

We recommend fully charging your machine after every clean. This helps your vacuum's battery and monitoring system's algorithm to more accurately calculate and display remaining run time.

Does the screen use up the battery?

The LCD screen only uses up to 1.5 watts of power, which won't noticeably impact run time.

Does this machine connect to the Dyson Link app?

Your machine works independently and doesn't connect to the Dyson Link app.

Why isn't my Dyson V11™ vacuum adapting to different floors?

Your machine will only adapt to different floors when the High Torque cleaner head is attached and it's in Auto mode. Other tools and modes are designed for specific tasks.

What's the difference between Auto mode and Med mode?

Both modes provide the optimal balance of power and run time. Auto mode only works with the High Torque cleaner head to automatically adapt between different floor types. Med mode is displayed instead of Auto mode when all other tools are attached.

How do I change the screen’s language?

Press and hold the selection button beneath the screen for between 5 and 10 seconds to view the language list. Then press the selection button to scroll through the list. When you reach your preferred language, press and hold the button for between 2 and 4 seconds. If you've selected the wrong language, press and hold the button when the cross is displayed to return to the language list. Or to confirm the languag+C157e, press the button to scroll to the tick and then press and hold.

What's the switch on the cleaner head for?

You can use the switch on the High Torque cleaner head to further adjust the suction. Slide it towards the '+' for maximum suction for ground-in dirt and large debris on durable floor coverings. And towards the '-' for light dirt on deep pile carpets and delicate floor coverings, such as vinyl and lino. Leave it in the middle for dust and debris on carpets, rugs and hard floors.

Tools to tackle more

  • Home cleaning kit

    Home cleaning kit

    Part No. 971441-01

    Engineered to clean hard-to-reach places and upholstery around the home.

    $69.99

    See more
  • In-car charger

    In-car charger

    Part No. 967837-06

    Plugs into a standard 12V lighter socket for charging in your car, caravan or boat.

    Currently out of stock.

    $39.99

    See more
  • Tool bag

    Tool bag

    Part No. 965530-01

    Stow and organize your Dyson vacuum's tools in this handy bag

    Currently out of stock.

    $29.99

    See more