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Register your machine

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Getting started

Play the video. How to set up your machine.

Using your machine

Play the video. How to empty the clear bin.

Play the video. How to install the docking station.

Maintaining your machine

Play the video. How to wash the filters.

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Washing the soft roller

Learn how to wash the soft roller supplied with your Dyson vacuum.
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Checking for blockages - soft roller cleaner head

Follow our step-by-step guide to check for blockages.
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Resetting the brush bar

The brush bar is designed to shut off when jammed. Learn how to reset it after removing the cause of the jam.

Useful tips

Two power modes

Toggle between Powerful mode – for longer suction – and MAX mode, for stronger suction. Just hold down the trigger and slide the control back and forth.
Switch accessories quickly

The quick-release tools click into place, and release in moments by simply depressing the release switch.
Don't overfill it

To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

Secure the charging dock

ave at least 1.2m between the floor and the lowest screw point. Make sure it's within easy reach of a power socket so the cable has some slack.

Wash the filter regularly

Rinse under a cold tap until the water runs clear – you don't need any detergents. Squeeze out excess water and leave to dry on its side (at least 24 hours) before refitting.

Clean awkward spaces

Remove the wand and connect your chosen tool directly to the inlet pipe to use the vacuum as a handheld.

User guide

Check your user guide online or download a copy.

Dock installation guide

Check your docking station installation guide online or download a copy

Frequently asked questions

How often does the filter on this machine need washing?

We recommend that you clean the filter at least once a month. You can find filter maintenance instructions in the machine's User Guide.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Don't pick up water or other liquids with your machine.

Tools to tackle more

Handheld tool kit

Handheld tool kit

Part No. 967768-01

Four Dyson tools for cleaning every corner of your home and car. Compatible with your Dyson V8™, V10™, V12™, V15™, and Outsize™

In the kit:
- Mattress tool: Designed to remove dust and allergens from mattresses and upholstery
- Soft dusting brush: Soft bristles for easy, vacuum-assisted dusting.
- Stubborn dirt brush: Stiff bristles dislodge ground-in dirt.
- Extension hose: Adds up to 9 in of flexible reach to any tool attachment.
Currently out of stock

$74.99

See details
Cord free adaptor

Cord free adaptor

Part No. 968235-01

Replacement cord free adaptor for your Dyson vacuum cleaner.

$9.99

See details
Stubborn dirt brush

Stubborn dirt brush

Part No. 967765-01

Stiff nylon bristles dislodge stubborn dirt from floors and furniture.

$19.99

See details

Why Register? More perks.

Exclusive Savings Events

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First to know

Registered owners receive exclusive events and sneak peeks at our latest technology before anyone else.
Reviewer Program

Experience the latest technology in our invitation-only reviewer program.
Machine Information

Helpful tips to get the most out of your machine and keep it working at its best.

We don’t stop caring about our machines once they’re yours. Registering your product allows us to give you a tailored, complimentary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.

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