Getting started
How to use your machine
Understanding the three cleaning modes
Choosing the right tool for the task
Maintaining your machine
Useful tips
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Frequently asked questions
How long does the battery take to fully charge?A full charge takes up to 4.5 hours.
Can I leave my vacuum on charge?The battery is designed to be left on charge permanently, and this will ensure that the vacuum is fully charged when it's next used. Once the battery is fully charged, your machine won't use any more electricity.
Should I fully charge my vacuum after every use?We recommend fully charging your machine after every clean. This helps your vacuum's battery and monitoring system's algorithm to more accurately calculate and display remaining run time.
Does this machine connect to the Dyson Link app?Your machine works independently and doesn't connect to the Dyson Link app.
How often should I clean the filter?You should clean the filter once a month, or if the filter light continues to flash when the filter unit is fitted correctly.
Why isn't my Dyson V11™ vacuum adapting to different floors?Your machine will only adapt to different floors when the High Torque cleaner head is attached and it's in Auto mode. Other tools and modes are designed for specific tasks.
What's the switch on the cleaner head for?You can use the switch on the High Torque cleaner head to further adjust the suction. Slide it towards the '+' for maximum suction for ground-in dirt and large debris on durable floor coverings. And towards the '-' for light dirt on deep pile carpets and delicate floor coverings, such as vinyl and lino. Leave it in the middle for dust and debris on carpets, rugs and hard floors.
Tools to tackle more
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Combination tool
Part No. 967482-01
Two tools in one – wide nozzle and brush, for quick switching between tasks
$24.99
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Light pipe crevice tool
Part No. 970466-01
Crevice tool with LED lights lets you reach into dark, narrow spaces and see where you're cleaning
$59.99
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Dyson Floor Dok™
Part No. 970778-01
Free-standing design, engineered to store your Dyson V15 Detect™, Dyson Outsize, and Dyson V11™ vacuum and tools.
Currently out of stock.
$149.99
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Machine Information
Helpful tips to get the most out of your machine and keep it working at its best.
We don’t stop caring about our machines once they’re yours. Registering your product allows us to give you a tailored, complimentary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.