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Fully charge before first use
It's important to fully charge your new machine before using it for the first time, and after every clean. This is because the battery and monitoring system's algorithm 'learns' over time, and fully charging your machine helps it to more accurately calculate and display remaining run time.
How to use your machine
Understanding the three cleaning modes
The optimum balance of power and run time. Your machine only adapts to different floor types when the High Torque cleaner head is attached.
Up to five minutes of run time. Designed for intensive cleaning on ground-in dirt.
Maximum run time for longer cleans all around your home.
Choosing the right tool for the task
High Torque cleaner head
Automatically adapts to different floor types when your machine is in Auto mode.
Mini motorised tool
The motorised brush bar tackles hair and ground-in dirt in tight spaces, like your stairs or car.
Soft roller cleaner head
Engineered for hard floors. Sucks up fine dust and large debris simultaneously.
Tackles dust and allergens in hard-to-reach places, such as gaps and corners.
Two tools in one, for versatile cleaning. Its stiff nylon bristles are tough enough to remove ground-in dirt.
Soft dusting brush
Designed for vacuum-assisted dusting. Soft bristles lift dust and allergens from delicate surfaces.
Maintaining your machine
Washing the filter
There's a new way to wash the filter. See how to do it quickly and easily.
Checking for blockages
If your machine displays the blockage light, check for any blockages in its airflow pathways. Watch how to do it.
Emptying the bin
The 'point and shoot' bin emptying mechanism easily and hygienically ejects dirt. Watch how to do it.
Regularly wash the filter
It's important to wash the filter regularly, to maintain optimum performance. You should do this once a month, or if the filter light continues to flash when the filter unit is fitted correctly.
Don't overfill it
To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.
Setting up your charging dock
You can use the charging dock to store your machine, so it's always to hand and ready to go. See how to set it up.
Frequently asked questionsCan I leave my vacuum on charge?
The battery is designed to be left on charge permanently, and this will ensure that the vacuum is fully charged when it's next used. Once the battery is fully charged, your machine won't use any more electricity.
Should I fully charge my vacuum after every use?
We recommend fully charging your machine after every clean. This helps your vacuum's battery and monitoring system's algorithm to more accurately calculate and display remaining run time.
Does this machine connect to the Dyson Link app?
Your machine works independently and doesn't connect to the Dyson Link app.
How often should I clean the filter?
You should clean the filter once a month, or if the filter light continues to flash when the filter unit is fitted correctly.
Why isn't my Dyson V11™ vacuum adapting to different floors?
Your machine will only adapt to different floors when the High Torque cleaner head is attached and it's in Auto mode. Other tools and modes are designed for specific tasks.
What's the switch on the cleaner head for?
You can use the switch on the High Torque cleaner head to further adjust the suction. Slide it towards the '+' for maximum suction for ground-in dirt and large debris on durable floor coverings. And towards the '-' for light dirt on deep pile carpets and delicate floor coverings, such as vinyl and lino. Leave it in the middle for dust and debris on carpets, rugs and hard floors.
Tools to tackle more
Part No. 967482-01
Two tools in one – wide nozzle and brush, for quick switching between tasks
Light pipe crevice tool
Part No. 970466-01
Crevice tool with LED lights lets you reach into dark, narrow spaces and see where you're cleaning
Dyson Floor Dok™
Part No. 970778-01
Free-standing design, engineered to store your Dyson V15 Detect™, Dyson Outsize, and Dyson V11™ vacuum and tools.
Why Register? More perks.
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Helpful tips to get the most out of your machine and keep it working at its best.
We don’t stop caring about our machines once they’re yours. Registering your product allows us to give you a tailored, complimentary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.