Skip navigation Accessibility Statement
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Support for your Dyson Cinetic Big Ball upright vacuum Dyson Cinetic Big Ball Multi Floor Exclusive

Activate your warranty

You can get support that's tailored to you, owner exclusives and more when you register your machine.

Getting started

Play the video. How to set up your machine.

Maintaining your machine

Play the video. How to wash the filters.

Useful tips

Don't overfill it

Keep one eye on the bin and empty it as soon as debris reaches the MAX marker to maintain suction.

Reach anywhere

The instant release wand's long hose reaches all over and releases in one smooth action. Just attach the right tool for the job.

Safely store tools

Clip accessories onto the vacuum's tool holster so you've always got them to hand.

Frequently asked questions

Do I need to wash the filters regularly?

Yes, please view the machine's user guide for maintenance instructions.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Don't pick up water or other liquids with your machine.

Tools to tackle more

Zorb carpet cleaning powder

Part No. 903914-07

Carpet maintenance powder can be used to keep new carpets looking new without the drawbacks of wet cleaning.

$12.99

Learn more

Dyzolv spot cleaner

Part No. 903888-06

Contains four active agents to remove spills and spots, even on wool and stain-resistant fabrics.

$12.99

Learn more

Groom tool

Part No. 921001-01

Comfortable, mess-free grooming for medium- and long-haired dogs. Fine bristles grab loose hairs, then release them into the bin.

$69.99

Learn more

Why Register? More perks.

Being a Dyson product registered owner has even more perks:

Exclusive Savings Events

Save 20% during Savings Events, only for Dyson owners.

Free Health Check

Reminders for free preventative maintenance checks at a Dyson Service Center near you.

First to know

Registered owners receive exclusive events and sneak peeks at our latest technology before anyone else.

VIP Hotline

Assistance from our U.S.-based team of Dyson experts, who are on hand to help through a dedicated VIP hotline, and online support 7 days a week.

Reviewer Program

Experience the latest technology in our invitation-only reviewer program.

Machine Information

Helpful tips to get the most out of your machine and keep it working at its best.

We don’t stop caring about our machines once they’re yours. Registering your product allows us to give you a tailored, complimentary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.