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Support for your Dyson Pure Cool™ tower purifier fan

Use our step-by-step tool to solve your machine's problem.

Genuine Dyson spare parts and accessories for your machine:

Dyson Genuine Filter (TP01, TP02, BP01)

Part No. 968126-03

Replacement Evo filter for your Dyson purifier. This filter is compatible with all TP01, TP02 and BP01 models.


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Remote control

Part No. 965824-07

Curved and magnetized to store neatly on the machine


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Filter housing

Part No. 967398-06

Replacement filter housing for your Dyson Purifier.


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Part No. 967673-01

Replacement amp for your Dyson purifier.


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How to get your Dyson machine working to its full potential.

Replacing the filter

Learn how to replace the filter by watching our simple step-by-step guide.

Smooth oscillation

At the touch of a button, the machine will gently oscillate to project purified air across the room.


The service includes labor and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Live chat

The live chat button will appear on the bottom right corner of your screen as soon as a Dyson Expert becomes available. You can also find helpful troubleshooting advice and get more information by clicking on the automated chat icon in the bottom left corner of your screen at any time.


Our helpline hours:
8:00am - 8:00pm CST Monday to Friday
9:00am - 6:00pm CST Saturday

To help us address your inquiry as quickly as possible, please include the following in your email:

  • Your name
  • Contact number
  • Product model or serial number