Skip navigation Accessibility Statement
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Support for your Dyson Cool™ AM02 Tower fan

Unfortunately we no longer provide servicing or replacement parts for this machine.

Use our step-by-step tool to solve your machine's problem.

How to get your Dyson machine working to its full potential.

Replacing the remote's battery

The battery cover releases by pushing down on the bottom of the remote. Once you've replaced the battery, the cover should click back into place.

Quick, easy cleaning

Just use a dry or damp cloth to wipe the loop clean – no need for any detergents or polishes.

Live chat

The live chat button will appear on the bottom right corner of your screen as soon as a Dyson Expert becomes available. You can also find helpful troubleshooting advice and get more information by clicking on the automated chat icon in the bottom left corner of your screen at any time.

Phone

844-705-4777
Our helpline hours:
8:00am - 8:00pm CST Monday to Friday
9:00am - 6:00pm CST Saturday

Email

help@dyson.com
To help us address your inquiry as quickly as possible, please include the following in your email:

  • Your name
  • Contact number
  • Product model or serial number