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Support for your Dyson Hot+Cool Jet Focus AM09 fan heater

Use our step-by-step tool to solve your machine's problem.

Genuine Dyson spare parts and accessories for your machine:

Remote control

Part No. 966538-04

Curved and magnetized to store neatly on the machine

$19.99

Learn more

Remote control

Part No. 966538-01

Curved and magnetized to store neatly on the machine

$19.99

Learn more

Base

Part No. 966534-02

Replacement base for your Dyson Hot & Cool Fan.

$8.99

Learn more

Base

Part No. 966534-01

Replacement base for your Dyson Hot & Cool Fan.

$8.99

Learn more

How to get your Dyson machine working to its full potential.

Adjust the airflow

Tweak the airflow angle by holding the base and gently adjusting the main body forwards or backwards.

Smooth oscillation

At the touch of a button, the fan will gently oscillate to heat and cool a wider area.

The service includes labor and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Live chat

The live chat button will appear on the bottom right corner of your screen as soon as a Dyson Expert becomes available. You can also find helpful troubleshooting advice and get more information by clicking on the automated chat icon in the bottom left corner of your screen at any time.

Phone

844-705-4777
Our helpline hours:
8:00am - 8:00pm CST Monday to Friday
9:00am - 6:00pm CST Saturday

Email

help@dyson.com
To help us address your inquiry as quickly as possible, please include the following in your email:

  • Your name
  • Contact number
  • Product model or serial number