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You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

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Welcome to your Dyson V11™ cord-free vacuum

Here you can register your free 2-year parts and labor warranty, watch helpful quick-start videos and get online support.

Getting started

Setting up your Dyson V11™ vacuum

Man holding Dyson V11™ vacuum

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if you would like further help, or to see the information in an alternative format.

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Charging your vacuum

It's important to fully charge the machine before using it for the first time, and after every clean. This helps to improve the algorithm's accuracy. The battery is designed to be left on charge permanently, and this will ensure that the vacuum is fully charged when it's next used. Once the battery is fully charged, your machine won't use any more electricity. 

Man holding Dyson V11™ vacuum

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dyson.com or contact 1-866-693-9766

if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Using your Dyson V11™ vacuum

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if you would like further help, or to see the information in an alternative format.

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Choosing the right cleaning mode
Your Dyson V11™ vacuum has three modes to optimise your cleaning. See what they do and how to switch between modes. 

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if you would like further help, or to see the information in an alternative format.

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Emptying the bin
Your Dyson V11™ vacuum has a 'point and shoot' bin emptying mechanism, designed to empty easily and hygienically into your waste bin. Watch how to do it.

Free 2-year parts and labor warranty

We don’t stop caring about our machines once they’re yours. Registering your product allows us to give you a tailored, complementary, direct service for your machine.