Review by Paul A. on 5/17/2014
I was pleased to find this Dyson Service Center near where I work, and conveniently just off I-96. I Google-searched for a Dyson repair center in the general Novi ara to find them.
The Service Assistant was very helpful, polite and knowledgeable, and was able to fix my machine in less than the original 15 minutes quoted - under warranty.
I will recommend this location to all of my friends that own a Dyson, should they ever have trouble with it.
Review by Cheryl M. on 7/25/2014
I drove the long distance from my home to the nearest Dyson Service Center (in Wixom) to get help for a problem with my Dyson vacuum cleaner.
Tyrell quickly diagnosed and fixed the problem. Without making me feel like an idiot for having done something so dumb, he explained to me that I'd not completely tightened the assembly after cleaning the filters, and showed me how to do it correctly.
Dyson is lucky to have such a competent and courteous representative at this Service Center.
Review by Andrew M. on 11/10/2014
Great, fast service. They go above and beyond! I went there to get my five-year old Dyson serviced. They called me within a couple of hours to say it was ready to be picked up and that it was covered under warranty. That was not expected but it was greatly appreciated. Love this place. Went there for service and will be back to purchase a new Dyson when the time comes.
Review by Nathasja T. on 5/23/2014
I went in and found out about this place by an email sent from corporate regarding their week-long preventative maintenance check on vacuums. Otherwise, I would have had no idea it even existed. There is only a handful of these stores in the US and Wixom Michigan..well, clearly it's the epicenter of awesomeness so they plopped a store in a strip of commercial buildings, well hidden from the public eye.
The store really needs a funky Apple-esque name like the "Dyson Bar" to match its coolness factor. Okay, so you don't get checked in by a tablet toting Genius, BUT the little store is sleek and set up efficiently ~ plus it carries cool products with minimalistic design.
Of course the usual suspects are for sale, the different model vacuums and the oh-so-cool bladeless fans or air multipliers as they like to call them. The cool part is that they can inspect your vacuum to ensure the filter is doing its job properly, check that other parts are still in good working order and pretty much do a quick, preventative once-over.. a Dyson Geeksquad..who woulda thunk?!
They also have cleaning services which are neat and affordable (cleaning the equipment, that is - unfortunately there is no such thing as the Dyson Maids *yet?*).
Review by Rob G. on 4/1/2014
Dyson has 12 stores in the United States, what's the chance that there is one a couple miles from home? WOW!
I walked in 15 minutes to closing time with my toddler (who loves vacuums) and we stayed, played, and touched all of the vacuums well after they closed. Kind, friendly, knowledgeable staff who make you feel welcome... Blown away!
They do not accept cash, I love this! They can repair or clean your Dyson. They stock replacement filters, parts, accessories, etc. You can buy a brand new Dyson fan or vacuum here, as well as trade-in your old one!
Such a treat to have this in my backyard and not some stuffy place I feel under dressed at, like Sommerset.