Money-back guarantee
To return a machine purchased from Dyson.com for a full refund, you must return the machine within 30 days from the delivery date. For machine purchases made at a Dyson Demo Store or Dyson Service Center, the return must be made within 30 days from the purchase date. Dyson Direct will pay for eligible standard return shipping. Different return periods or conditions apply to certain products, visit our Returns policy page to learn more.
Extended holiday returns
Purchases made between November 1st and December 25th can be returned up until 5:00 PM CST on January 31st, 2027. Dyson Direct will pay for return shipping.
To receive a full refund for an item purchased from Dyson Direct, please follow these three steps:
1. Start by completing your return online. Alternatively, you can contact our Customer Care team for assistance. We'll help you identify the correct return shipping address and method.
2. Package the item or items to be returned in the original Dyson packaging.
3. Send your returned item or items to Dyson using the authorized prepaid shipping method within the applicable return period. Unauthorized COD shipments will not be accepted.
Please allow 4-8 weeks for return processing. Products returned to Dyson will receive a full refund and Dyson will pay for the return shipping.
Refurbished machines are considered final sale and are not eligible for returns, only warranty service.
Customer Service Helpline
If you have questions please contact us. You can email or call:
questions@dyson.com - Our Digital Support team is available 24 hours a day, 7 days a week. Most inquiries are handled within two hours or less
1-866-MY-DYSON (1-866-693-9766) - Our Helpline is available from Monday-Saturday (closed Sunday).
