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Frequently asked questions

What makes the Dyson 360 Vis Nav™ different from other robot vacuum cleaners?

Our robot vacuum generates two times the suction of any other robot vacuum⁷ and sucks up more than any other robot across all floors.*** The D-shaped body makes cleaning into corners easier unlike circular robots, and with the addition of our new extracting side duct, you can reach right up to the edge and into corners so no part of your home is left untouched. Our new triple-action brush bar is the first to include three ways to clean across all floor types so it deep cleans your home like no other. And with dual link suspension, our robot can climb up to .8 inches. A piezo sensor inside the robot monitors dust levels – automatically increasing suction power when it detects more dust. Finally, a lifetime HEPA filter traps dust and seals in 99.99% of particles as microscopically small as 0.1 microns.‡

Does the Dyson 360 Vis Nav™ robot vacuum clean across carpets and hard floors?

Yes, our robot vacuum includes a new triple action brush bar, which combines three ways to deep clean and is engineered for all floor types. Anti-static black carbon fibre filaments extract dust from hard floors and crevices, stiff nylon bristles drive deep to remove ground-in dirt and pet hair from rugs and carpets and soft woven nylon fibres capture large debris across all floor types. However, the Dyson 360 Vis Nav™ robot vacuum cannot be used on damp or wet floors.

Is it designed for homes with pets?

Yes, our robot vacuum has two times the suction of any other robot vacuum⁷ and sucks up more than any other robot vacuum across all floors,*** so it can pick up pet hair from all around your home. The triple action is also engineered with a wide diameter to reduce hair tangling.

How long is the run time?

The Dyson 360 Vis Nav™ intelligently monitors its own battery level. Powered by a 12-cell battery lithium-ion battery, delivering up to 65 minutes of run time9 before returning to its dock to automatically recharge, ready to clean again.

Is the Dyson 360 Vis Nav™ robot vacuum smart home connected?

Yes, through the MyDyson™ app you can control, customise and schedule your clean, whether you are at home or not. Our robot vacuum is also compatible with Alexa and Google Assistant⁶ and can be controlled through voice commands alone. You can customise your clean by defining zones around your home and choosing how and when your robot cleans them by setting times, days and power mode. You can also set rules and routines, such as switching off the brush bar motor for quiet spaces and deep-pile rugs, defining no-climb zones, or setting areas to avoid altogether. 

Do I need to connect to the app?

Yes. Connection to the MyDyson™ app is required to set up your robot vacuum. This activates its intelligent features.

What is the 360° vision system and how does the Dyson 360 Vis Nav™ robot vacuum map your home?

The Dyson 360 Vis Nav™ robot vacuum has an intelligent 360° vision system, so it can analyse its surroundings, see precisely where it needs to clean and remember where it’s been. This machine has 26 different sensors and analyses up to 10,000 data points a second, building a map of every room and floor so it can intelligently navigate its way through your entire home. All this information is remembered by the MyDyson™ app so you can set zones and customise your robot vacuum’s behaviour.

How many different cleaning modes are available on the Dyson 360 Vis Nav™ robot vacuum?

Our robot vacuum has four different cleaning modes, so you can clean your way. Auto mode is recommended and analyses dust levels, automatically increasing suction power when more dust is identified.⁸ Quick mode optimises speed to stay on top of everyday cleans. Quiet mode reduces noise for peaceful areas – and longer run time. Boost mode provides greater suction to clean ground-in dirt and pet hair. You can choose power modes using the MyDyson™ app or on the LCD screen on the Dyson 360 Vis Nav™ robot vacuum.

How do I set up and start using my Dyson 360 Vis Nav™ robot vacuum?

Please follow this link to learn about how to set up and start using your new Dyson 360 Vis Nav™ robot vacuum to ensure you get the most out of it. Before your first clean, it is recommended you download the MyDyson™ app and use the mapping feature so the robot can understand its surroundings and the layout of your home.

How do I clean and maintain my Dyson 360 Vis Nav™ robot vacuum?

Your robot vacuum will tell you when it needs attention, and guide you with simple on-screen instructions. Empty the bin in a single, hygienic action. The brush bar and lifetime filter can be washed, ready to go again.

Will all the data the Dyson 360 Vis Nav™ robot collects be protected?

We’re committed to ensuring that your personal information is protected and never misused. While the robot vacuum’s camera ‘sees’ the room, it only records shapes and contrast, and will never record or send any images. Read our Privacy policy to find out more.

How do I charge my Dyson 360 Vis Nav™ robot vacuum?

The Dyson 360 Vis Nav™ will charge on a wall dock, which you will receive when you purchase your robot vacuum. Your robot will always be connected to the wall dock when not in use and will automatically return to the dock after every clean and to recharge if required. In total, the Dyson 360 Vis Nav™ takes 1 hour and 55 minutes to return to full charge.

How do I empty the bin on my Dyson 360 Vis Nav™ robot vacuum?

Similar to our cordless machines, the Dyson 360 Vis Nav™ robot vacuum uses a hygienic one-touch ejection mechanism to quickly drive dust and debris deep into your bin in one action, so there’s no need to touch the dirt.

Where can I buy spares and accessories for my Dyson 360 Vis Nav™ robot vacuum?

Find spares and accessories for your Dyson 360 Vis Nav™ robot vacuum on the Dyson website.

How do I download the MyDyson™ app?

Downloading the MyDyson™ app is essential to get the most out of your Dyson 360 Vis Nav™ robot vacuum and to use all of its features. You can download the app by scanning the QR code in the box or by downloading for free on the App Store or Google Play store.