Please note that all products purchased from Dyson Direct must be returned within 30 days of purchase for a full refund. Dyson Direct will pay for return freight only if the return is a result of our error (incorrect product shipped, product defect, etc.).
Customer Service Helpline
If you have questions please contact us. You can email or call:
- firstname.lastname@example.org - Our Digital Support team is available 24 hours a day, 7 days a week. Most inquiries are handled within two hours or less
- 1-866-MY-DYSON (1-866-693-9766) - Our Helpline is available from 8am - 8pm Monday to Friday, and 9am-6pm Saturday (closed Sunday).
Dyson Direct Returns Policy
If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) prior to returning your merchandise.
To receive a full refund for an item purchased from Dyson, please follow these three steps:
1. Call the Contact Center to initiate your return and to identify the correct return shipping address and method.
2. Package the item(s) to be returned in the original Dyson packaging.
3. Send your returned item(s) shipping prepaid to Dyson within 30 days of purchase for a full refund. Unauthorized or COD returns will not be accepted.
Please allow 4-8 weeks for return processing. Products returned to Dyson will receive a full refund and Dyson will pay for the return freight only if the return is a result of our error.
The restocking/handling fee varies by product:
Upright vacuum cleaners
Canister vacuum cleaners:
$14.99 restocking/handling fee per unit
Cordless and Handheld vacuum cleaners
Fans and Fan Heaters:
$9.99 restocking/handling fee per unit
Tools, accessories and spare parts:
$2.99 restocking/handling fee per unit