Explore the
Dyson 360 Eye™

Get started with your robot.

Watch the Dyson 360 Eye™ robot setup guide.

Positioning your dock.

The dock is where your Dyson 360 Eye™ robot starts and
finishes its cleaning sessions, and recharges its battery. Selecting
the right location for the dock will help optimize your robot’s performance.


Well-lit, clutter-free areas work best – offering your robot clear sight of its dock.


Once you’ve found a suitable spot, find out how to set it up below.

Setting up your dock.

1. Open the dock and place it against a wall.
2. Plug in the charging cord – it can fit in either side of the dock.
3. Tidy surplus cord away by winding it around the plug, and turn on the power.

Your robot should be placed on the dock with its clear bin facing the wall. When positioned correctly, the battery light on the robot’s power button will begin to pulsate to show it’s charging.

When the blue battery light turns solid, your robot is fully charged. Press the power button once to begin cleaning.

Create a robot-friendly space.

Low light

Obstacles

Liquids

Low light levels can inhibit your robot’s navigational ability.

Large objects can obstruct your robot’s cleaning coverage.

Tangles

Loose material can get tangled in your robot’s brush bar or its tank tracks.

Drops

Objects placed on or near steps, both above and below, can obscure drops from your robot’s detection sensors.

Moisture entering your robot through liquid spills can cause internal damage.

How it sees, cleans and moves.

In the first 30 seconds, your robot completes the following processes:

Captures a 360˚ image to detect features in the room.

Triangulates and establishes its relative position within the room.

Establishes a systematic cleaning pattern for the space.

The cleaning pattern

Coverage

When cleaning, your robot divides the space in your home into square segments before systematically cleaning each one in turn.

Your robot will seek to clean multiple rooms in your home unless you close internal doors – forming a wall.

Space divided into grid blocks

Cleaning pattern by grid block

Coverage - Door open

Coverage - Door closed

Using the Dyson Link app.

The Dyson Link app allows you to register, control and schedule your robot. It can also automatically download updates for your robot’s software.

Cleaning that suits you.

Controlled via the Dyson Link app, your robot now offers two suction power modes designed for different tasks – MAX mode for deep cleans, or Quiet mode for light cleaning that’s up to 35% quieter.

To access cleaning mode settings via the Dyson Link app, you need app version 2.2 or later, and your robot must be running software version 11.1.1 or later.

Getting connected

Download

The Dyson Link app is free. For iPhone, you can download it on the App Store. For Android™, you can get it on Google Play™.

Sign in

When you first launch the Dyson Link app, you’ll be asked to sign in with your dyson.com account details. If you haven’t got an account, you can set one up.

Connect

You’ll need the name of your Wi-Fi network and its password. You’ll also need to know your robot’s code and its serial number.

Control

The app will next guide you through the connection process. Once linked, you can control and monitor your Dyson 360 Eye™ robot even when you’re not at home.

Require any assistance connecting with your robot?

Visit our online support center for help or reach our call center directly at
866-664-8997.

Standard data and messaging rates apply.

Keeping your robot performing at its best.

The Link app can help with your robot’s regular maintenance, to keep its cleaning performance at the high standard it’s engineered to meet.

Keep up to date with
the latest software.

Our engineers are constantly refining Dyson 360 Eye™ robot technology.

To check you’re running the latest version, open the Dyson Link app and select your robot. Go to Settings → Software. This will tell you if you need to update.

Maintenance and troubleshooting tips

Emptying the bin

Operating your Dyson robot when dirt is beyond the ‘MAX’ line on the clear bin will diminish cleaning performance – so make sure you empty the bin regularly.

Cleaning the brush bar

Ensure that you perform regular visual checks of your robot’s brush bar – removing it to clean tangled hair and debris away when necessary.

 

Indicator icons

Should your robot encounter any problems, it will display a pattern of red lights on its power button. If you see any of these error lights, visit our online support center for advice on solving your issue.

Ask Dyson YouTube channel

View a library of support videos to help resolve errors and maintain performance.

Online support

You can also visit our online support center for comprehensive help guides.

Voice control.
Now all you have to do is ask.

With a compatible voice service, using your robot is even quicker and easier. From starting a clean to changing to quiet mode, just use simple, spoken instructions to control your machine.

Check your robot’s status

Find out the current activity of your robot, or ask it to begin a new task, such as “Start vacuuming.”

Explore features

Learn more about your Dyson technology, and what it can do. For example, “What does my robot’s quiet mode do?”

Troubleshooting and maintenance

Get helpful advice and tips, as well as maintenance schedules. Just ask, “How often do the filters need cleaning?”

 

Reach a Dyson expert

Phone


Robot Helpline
1-866-664-8997

Email


support@dyson.com

Social media


Tweet: @AskDysonUS