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Reviews and ratings

Customer reviews powered by Bazaarvoice

  • Dyson Cinetic Big Ball Animal vacuum

    4.6/5

    Dyson Cinetic Big Ball Animal vacuum

    94% of reviewers would recommend to a friend.

  • Dyson Cinetic Big Ball Multi Floor vacuum

    4.6/5

    Dyson Cinetic Big Ball Multi Floor vacuum

    92% of reviewers would recommend to a friend.

  • Dyson Cinetic Big Ball Animal Allergy vacuum

    4.6/5

    Dyson Cinetic Big Ball Animal Allergy vacuum

    94% of reviewers would recommend to a friend.

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Choose your model
  • Dyson Cinetic Big Ball™
  • Dyson Cinetic Big Ball™
  • Dyson Cinetic Big Ball™
  • Dyson Cinetic Big Ball Animal Allergy vacuum
    The only vacuum with no filters to wash or replace.
    Engineered for homes with pets.
    Includes 5 extra tools and a tool bag.
    Multi-Angle Brush
    Multi-Angle Brush
    Tangle-Free Turbine Tool
    Tangle-Free Turbine Tool
    Combination Tool
    Combination Tool
    Mattress Tool
    Mattress Tool
    Stair Tool
    Stair Tool
    Reach Under Tool
    Reach Under Tool
    Carbon Fiber Soft Dusting Brush
    Carbon Fiber Soft Dusting Brush
    Dyson Tool Bag
    Dyson Tool Bag
      Was $699.99
      $499.99
      Save $200.00
      Learn more
    • UP14 Animal US Ir/BSv/SPu&Rd
      Dyson Cinetic Big Ball Animal vacuum
        Was $599.99
        $449.99
        Save $150.00
        Learn more
      • Dyson Cinetic Big Ball Multi Floor vacuum
        $449.99
        Learn more

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      Direct from Dyson

      5-year warranty

      5-year warranty

      Dyson parts and labor warranty

      All Dyson cordless vacuums, purifiers, humidifiers, heaters, fans, and hair dryers are covered by our 2-years parts and labor warranty. All Dyson upright and canister vacuums are covered by our 5-years parts and labor warranty. But we'll still be here when yours runs out; we provide Dyson technology owners with a lifetime of support.

      If you need to contact Dyson for advice, you'll speak to a Dyson employee in our US office. Phone, email, live chat, Facebook, Twitter; our experts are on hand. And for out-of-hours assistance, you can find quick answers on our help pages.

      And when you buy from dyson.com, we register your warranty automatically - you won't have to fill in any more forms.

      Free shipping

      Free shipping

      Free Shipping

      The shipping cost of machines (vacuum cleaners, fans, heaters, humidifiers, purifiers, hair dryers, and lighting) is free of charge when ordering on Dyson.com. In-stock orders received by 1:00 PM Eastern Time Monday-Friday will usually ship same day. Orders will usually ship the next business day if received after 1:00 PM Eastern Time, on Saturday-Sunday, or on public holidays. All tools, accessories, and spare parts will ship separately, and be delivered between 7-10 business days. Any items not part of an order containing a machine will incur a $8.95 shipping and handling charge.

      On acceptance of orders, Dyson will make every effort to process them within the stated time frame. Dyson will not be held liable for shipping delays caused by severe weather or unforeseen events. To ensure the security of purchases, Dyson may need to contact customers to validate orders, which may cause delays. Transit time may vary depending on proximity to distribution center and inventory availability. Dyson only ships to US delivery addresses in the 50 states, and cannot deliver to PO boxes or APO/FPO addresses.

      Price match guarantee

      Price match guarantee

      Price Match Guarantee

      Be confident that you're getting the best price on Dyson.com. If within 30 days of purchase you should find the same model currently advertised by an authorized US Dyson retailer at a lower price, we’ll refund you the difference. Just contact our Customer Service team at 1-866-664-9004 or chat to get started. Here’s what you’ll need to know:

      - Product must be the exact same model number as it appears on Dyson.com and in stock.

      - Proof of advertised price by an authorized dealer is required (Copy of Flyer or Website URL).

      - Authorized dealers are limited to Amazon, Barneys, Best Buy, Costco, Bed Bath & Beyond, Home Depot, Kohls, Lowes, Macy’s, MOMA, Neiman Marcus, QVC, Sams Club, Sears, Sephora, Target, Ulta, Video Audio Center, and Wal-Mart.

      - Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, or a demonstrator product.

      - Product price must not be lower due to an advertising error or misprint.

      Lower price will not be honored if the result of a violation of a Dyson unilateral advertising or pricing policy or if doing so would result in a violation of a Dyson policy.

      30-day money-back policy

      30-day money-back policy

      Money-back Policy

      All products purchased from Dyson Direct must be returned within 30 days of purchase for a full refund, with the exception of Dyson V8 and V7 vacuums, which must be returned within 90 days of purchase. Dyson Direct will pay for return freight only if the return is a result of our error (incorrect product shipped, product defect, etc.).

       

      Customer Service Helpline

      If you have questions please contact us. You can email or call:

      - questions@dyson.com - Our Digital Support team is available 24 hours a day, 7 days a week. Most inquiries are handled within two hours or less

      - 1-866-MY-DYSON (1-866-693-9766) - Our Helpline is available from 8am - 8pm Monday to Friday, and 9am-6pm Saturday (closed Sunday). 

       

      Dyson Direct Returns Policy

      If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) prior to returning your merchandise. 

      To receive a full refund for an item purchased from Dyson, please follow these three steps:

      1. Call the Contact Center to initiate your return and to identify the correct return shipping address and method.

      2. Package the item(s) to be returned in the original Dyson packaging.

      3. Send your returned item(s) shipping prepaid to Dyson within 30 days of purchase for a full refund. Unauthorized or COD returns will not be accepted.

      Please allow 4-8 weeks for return processing. Products returned to Dyson will receive a full refund and Dyson will pay for the return freight only if the return is a result of our error. 

      The restocking/handling fee varies by product:

      Upright and canister vacuum cleaners:
      $14.99 restocking/handling fee per unit 

      Cordless and handheld vacuum cleaners, purifiers, fans and fan heaters:
      $9.99 restocking/handling fee per unit 

      Tools, accessories and spare parts:
      $2.99 restocking/handling fee per unit

      Talking to us is easy

      You can call us on 1-866-693-9766

      You can call us

      1-866-693-9766