Review by Tony H. on 5/24/2014
I've brought 2 Dyson vacuums here in they span of a couple years and both times I have had service that went about and beyond. The person working the front is quick at processing my issue and the service was performed in a reasonable amount of time - actually only took them about 2 days.
Now for the best part: when I went to pick up my vacuum, I was told that there was no charge. Now this vacuum is probably about 3 years old so I can't imagine it would be under any kind of warranty. And the issue was a broken button that was my fault. So I was fully expecting to pay. They are the Apple of vacuum and I will always go back!
Review by Mary W. on 5/3/2014
I took my Dyson Animal 14 to this service center and certainly didn't expect what I received. Courteous welcome from a super nice gentleman, immediate service (30 minutes tops) and unbelievable price for the repair. Honestly, I can't say enough about my experience. I was so surprised to have received the level of service I received. But, what else should I expect from a company that sells an excellent product other than excellent service. Thanks guys! It's people and a company like you that make my day.
Review by Brian H. on 5/16/2014
Great service! Took care of my DC25 right away. Needed a latch, hose and brush, all was done in under 30min and all I paid for was the parts. It was super dirty and they cleaned it up too! Happy to see that my investment in a Dyson, carries over to their service locations!
Review by Victoria F. on 10/21/2014
We had to drive from Indiana to Schaumburg for our Dyson repair - but the trip was worth it because the nice repair guy told us we'd have the vacuums back in ONE HOUR! It was great. We did some errands, came back, and our vacuums were fixed - and under warranty. It solidified our love of the Dyson company!