Review by Scott B. on 9/16/2016
Awesome customer service! Walked in with my vacuum, barely had a chance to explain my problem before he took it in back , replaced the brush bar assembly, rolled it back and since it was still under warranty I was loading it back in my car 5 minutes later.
Review by Julie R. on 9/15/2016
The staff was extremely pleasant and knowledgable! My vacuum was fixed within 5 minutes they did not charge me for the new part. Fantastic customer service and I will definitely be loyal to their products and brand. Great company and philosophy!
Review by Jennifer B. on 9/09/2016
Good service. friendly stuff, would recommend to anyone.
Review by Donna C. on 6/16/2016
I went to Dyson in Schaumburg today to have my DC41 vacuum repaired. It was not picking up like it was before. It was fixed within an hour by an excellent technician named Marco. I could not have been happier. He was very polite, extremely knowledgeable and a total pleasure to work with. Just wanted to share my experience.
Review by Larry G. on 1/26/2016
26 Jan 2016 day before called customer service talked to Rachel Jackson. She was very knowledgeable & pleasant. She gave me an in warranty work order for the Schaumburg Service Center. Rich was genuine in his enthusiasm to fix my DC 40. Immediately he found the problem. Two clogged pathways inhibited full suction. He showed me how easy it is clear the path. Rich had my vacuum fixed & on my way in short order, but not before Rich said he was happy to help now & in the future. Dyson telephone customer service & my Schaumburg service center experience make me believe Dyson is worth the extra money.