Support | Troubleshooting | Dyson

Popular queries

Battery alerts

Machine has no power

The brush bar is not spinning on the floor tool

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Battery below or you can contact our Customer Support Team at 1-866-314-8881.

Battery

Part no. 970938-01

Replacement battery for your Dyson V15 Detect™, Dyson Outsize and Dyson V11™ vacuum. Please be aware Dyson V11™ vacuums use two types of battery. Some use a click-in battery while others use a standard screw-in battery. You will be able to tell by checking your machine where the handle meets the battery. If there is a large red button that releases your battery from the main body, then your machine will need this click in battery.

$149.99

Battery

Battery

Part no. 970938-01

Replacement battery for your Dyson V15 Detect™, Dyson Outsize and Dyson V11™ vacuum. Please be aware Dyson V11™ vacuums use two types of battery. Some use a click-in battery while others use a standard screw-in battery. You will be able to tell by checking your machine where the handle meets the battery. If there is a large red button that releases your battery from the main body, then your machine will need this click in battery.

$149.99

$149.99

You might need a replacement part.

You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.

Charger

Part no. 969350-02

Charges your vacuum with or without the Wall Dok™.

$29.99

Charger

Charger

Part no. 969350-02

Charges your vacuum with or without the Wall Dok™.

$29.99

$29.99

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

You might need a replacement part.

You can solve this by ordering a new Filter below or you can contact our Customer Support Team at 1-866-314-8881.

Filter

Part no. 970422-01

Replacement filter for your Dyson vacuum cleaner.

$29.99

Filter

Filter

Part no. 970422-01

Replacement filter for your Dyson vacuum cleaner.

$29.99

Currently out of stock.

$29.99

Notify me

You might need a replacement part.

You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.

Bin

Part no. 970423-01

Replacement bin for your Dyson vacuum cleaner.

$39.99

Bin

Bin

Part no. 970423-01

Replacement bin for your Dyson vacuum cleaner.

$39.99

Currently out of stock.

$39.99

Notify me

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Laser Slim Fluffy™ cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.

Laser Slim Fluffy™ cleaner head

Part no. 971360-01

Laser reveals microscopic dust on hard floors. Soft nylon and anti-static carbon fiber filaments capture dust from hard floors.

$119.99

Laser Slim Fluffy™ cleaner head

Laser Slim Fluffy™ cleaner head

Part no. 971360-01

Laser reveals microscopic dust on hard floors. Soft nylon and anti-static carbon fiber filaments capture dust from hard floors.

$119.99

Currently out of stock.

$119.99

Notify me

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Laser Slim Fluffy™ cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.

Laser Slim Fluffy™ cleaner head

Part no. 971360-01

Laser reveals microscopic dust on hard floors. Soft nylon and anti-static carbon fiber filaments capture dust from hard floors.

$119.99

Laser Slim Fluffy™ cleaner head

Laser Slim Fluffy™ cleaner head

Part no. 971360-01

Laser reveals microscopic dust on hard floors. Soft nylon and anti-static carbon fiber filaments capture dust from hard floors.

$119.99

Currently out of stock.

$119.99

Notify me

You might need a replacement part.

You can solve this by ordering a new Wand below or you can contact our Customer Support Team at 1-866-314-8881.

Wand

Part no. 970481-03

Replacement wand for your Dyson vacuum cleaner.

$22.99

Wand

Wand

Part no. 970481-03

Replacement wand for your Dyson vacuum cleaner.

$22.99

Currently out of stock.

$22.99

Notify me

You might need a replacement part.

You can solve this by ordering a new Wand below or you can contact our Customer Support Team at 1-866-314-8881.

Wand

Part no. 970481-03

Replacement wand for your Dyson vacuum cleaner.

$22.99

Wand

Wand

Part no. 970481-03

Replacement wand for your Dyson vacuum cleaner.

$22.99

Currently out of stock.

$22.99

Notify me

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Digital Motorbar™ XL cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.

Digital Motorbar™ XL cleaner head

Part no. 972160-01

Extra wide cleaner head intelligently adapts power across floor types to deep cleans carpets and hard floors. De-tangling vanes automatically clear wrapped hair from the brush bar as you clean.

$129.99

Digital Motorbar™ XL cleaner head

Digital Motorbar™ XL cleaner head

Part no. 972160-01

Extra wide cleaner head intelligently adapts power across floor types to deep cleans carpets and hard floors. De-tangling vanes automatically clear wrapped hair from the brush bar as you clean.

$129.99

Currently out of stock.

$129.99

Notify me

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Wand below or you can contact our Customer Support Team at 1-866-314-8881.

Wand

Part no. 970481-03

Replacement wand for your Dyson vacuum cleaner.

$22.99

Wand

Wand

Part no. 970481-03

Replacement wand for your Dyson vacuum cleaner.

$22.99

Currently out of stock.

$22.99

Notify me

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Battery and charger below or you can contact our Customer Support Team at 1-866-314-8881.

Battery and charger

Part no. 971447-01

Additional/replacement battery and charger for your Dyson cordless vacuum.

$149.99

Battery and charger

Battery and charger

Part no. 971447-01

Additional/replacement battery and charger for your Dyson cordless vacuum.

$149.99

Currently out of stock.

$149.99

Notify me

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Dyson Floor Dok™ below or you can contact our Customer Support Team at 1-866-314-8881.

Dyson Floor Dok™

Part no. 971445-01

Free-standing design, engineered to store your Dyson V15 Detect™, Dyson Outsize, and Dyson V11™ vacuum and tools.

$149.99

Dyson Floor Dok™

Dyson Floor Dok™

Part no. 971445-01

Free-standing design, engineered to store your Dyson V15 Detect™, Dyson Outsize, and Dyson V11™ vacuum and tools.

$149.99

Currently out of stock.

$149.99

Notify me

You might need a replacement part.

You can solve this by ordering a new Battery below or you can contact our Customer Support Team at 1-866-314-8881.

Battery

Part no. 970938-01

Replacement battery for your Dyson V15 Detect™, Dyson Outsize and Dyson V11™ vacuum. Please be aware Dyson V11™ vacuums use two types of battery. Some use a click-in battery while others use a standard screw-in battery. You will be able to tell by checking your machine where the handle meets the battery. If there is a large red button that releases your battery from the main body, then your machine will need this click in battery.

$149.99

Battery

Battery

Part no. 970938-01

Replacement battery for your Dyson V15 Detect™, Dyson Outsize and Dyson V11™ vacuum. Please be aware Dyson V11™ vacuums use two types of battery. Some use a click-in battery while others use a standard screw-in battery. You will be able to tell by checking your machine where the handle meets the battery. If there is a large red button that releases your battery from the main body, then your machine will need this click in battery.

$149.99

$149.99

You might need a replacement part.

You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.

Bin

Part no. 970423-01

Replacement bin for your Dyson vacuum cleaner.

$39.99

Bin

Bin

Part no. 970423-01

Replacement bin for your Dyson vacuum cleaner.

$39.99

Currently out of stock.

$39.99

Notify me

You might need a replacement part.

You can solve this by ordering a new Comfort grip below or you can contact our Customer Support Team at 1-866-314-8881.

Comfort grip

Part no. 970954-01

Replacement comfort grip for your Dyson vacuum cleaner.

$4.99

Comfort grip

Comfort grip

Part no. 970954-01

Replacement comfort grip for your Dyson vacuum cleaner.

$4.99

Currently out of stock.

$4.99

Notify me

You might need a replacement part.

You can solve this by ordering a new Filter below or you can contact our Customer Support Team at 1-866-314-8881.

Filter

Part no. 970422-01

Replacement filter for your Dyson vacuum cleaner.

$29.99

Filter

Filter

Part no. 970422-01

Replacement filter for your Dyson vacuum cleaner.

$29.99

Currently out of stock.

$29.99

Notify me

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Slim soft roller end cap below or you can contact our Customer Support Team at 1-866-314-8881.

Slim soft roller end cap

Part no. 970445-01

Replacement slim soft roller end cap for your Dyson vacuum cleaner.

$8.99

Slim soft roller end cap

Slim soft roller end cap

Part no. 970445-01

Replacement slim soft roller end cap for your Dyson vacuum cleaner.

$8.99

Currently out of stock.

$8.99

Notify me

You might need a replacement part.

You can solve this by ordering a new Rear edge overmould below or you can contact our Customer Support Team at 1-866-314-8881.

Rear edge overmould

Part no. 970789-01

Replacement rear edge overmould for your Dyson vacuum cleaner.

$18.99

Rear edge overmould

Rear edge overmould

Part no. 970789-01

Replacement rear edge overmould for your Dyson vacuum cleaner.

$18.99

Currently out of stock.

$18.99

Notify me

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.

Charger

Part no. 969350-02

Charges your vacuum with or without the Wall Dok™.

$29.99

Charger

Charger

Part no. 969350-02

Charges your vacuum with or without the Wall Dok™.

$29.99

$29.99

You might need a replacement part.

You can solve this by ordering a new Combination tool below or you can contact our Customer Support Team at 1-866-314-8881.

Combination tool

Part no. 967482-01

Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.

$24.99

Combination tool

Combination tool

Part no. 967482-01

Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.

$24.99

$24.99

You might need a replacement part.

You can solve this by ordering a new Crevice tool below or you can contact our Customer Support Team at 1-866-314-8881.

Crevice tool

Part no. 967612-01

Engineered for precise cleaning around tricky edges and into hard-to-reach narrow spaces.

$24.99

Crevice tool

Crevice tool

Part no. 967612-01

Engineered for precise cleaning around tricky edges and into hard-to-reach narrow spaces.

$24.99

$24.99

You might need a replacement part.

You can solve this by ordering a new Docking station below or you can contact our Customer Support Team at 1-866-314-8881.

Docking station

Part no. 970011-02

Wall-mounted dock to recharge your vacuum and tidily store tools.

$19.99

Docking station

Docking station

Part no. 970011-02

Wall-mounted dock to recharge your vacuum and tidily store tools.

$19.99

$19.99

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Wand below or you can contact our Customer Support Team at 1-866-314-8881.

Wand

Part no. 970481-03

Replacement wand for your Dyson vacuum cleaner.

$22.99

Wand

Wand

Part no. 970481-03

Replacement wand for your Dyson vacuum cleaner.

$22.99

Currently out of stock.

$22.99

Notify me

You might need a replacement part.

You can solve this by ordering a new Wand storage clip below or you can contact our Customer Support Team at 1-866-314-8881.

Wand storage clip

Part no. 970129-01

Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.

$8.99

Wand storage clip

Wand storage clip

Part no. 970129-01

Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.

$8.99

$8.99

Further help

Dyson Outsize+