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Let's get your machine working
Dyson Pure Cool™ TP04 purifying fan (Nickel)
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TP04 main menu
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Cleaning the machine
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Issue resolved
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More help required
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There is a problem with my machine
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Unusual noise
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Clicking noise
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Clicking when oscillating
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Grinding or grating
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Humming noise when turned off
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Whining or whistling noise
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Check for blockages
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Remove both filters
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Replacement part required
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Remove both filters
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Replacement part required
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Performance
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The airspeed won't change
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Test the other remote buttons
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The other buttons on the remote are working
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Check your app
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Replacement part required
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Replacement part required
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Changing the battery
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Airspeed not as powerful
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Issue not resolved, please speak to our Customer Support Team
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Power or electrical issue
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No power
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No power to machine
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Airflow but no oscillation
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Issue not resolved, please speak to our Customer Support Team
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The oscillation works, but no airflow
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Test the remote control
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Machine starts operating on its own
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Lighting issues
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Issue not resolved, please speak to our Customer Support Team
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Lighting issues
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Unplug the machine
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Press the button
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Check the remote
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Check the Dyson Link app
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Replacement part required
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Check the app
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Unusual smell
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Dusty
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The filter needs replacing
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Changing the glass HEPA filter
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Issue not resolved, please speak to our Customer Support Team
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Changing the carbon filters
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Issue not resolved, please speak to our Customer Support Team
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Dyson Link app and connectivity
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Troubleshooting
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Not connected
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I didn't receive a login code email
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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I'm having trouble connecting my machine
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The app isn't finding my machine
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Issue not resolved, please speak to our Customer Support Team
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Pair the machine
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I'm having trouble pairing with the machine
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Enter Wi-Fi details
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I'm having trouble with my Wi-Fi
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Start connection
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Complete the set up
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Query resolved
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The machine isn't completing the connection
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The app is showing an error
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I’m having trouble with this step
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Connecting your machine
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I'm having trouble with this step
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I'm unable to find or install the Dyson Link app
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Add machine
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I'm having trouble logging into the Dyson Link app
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I'm not sure
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The app isn't finding my machine
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I'm unable to find or install the Dyson Link app
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Already connected
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My machine won't automatically update
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Some of my app features are not available
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My machine is offline in the app
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I can't control my machine using the app
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Issue not resolved, please speak to our Customer Support Team.
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I can control my machine using the remote
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My machine's connection is intermittent
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Switching your machine's Wi-Fi connection
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Using the Link app
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How do I view my air quality info?
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How do I control my machine with the app?
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How do I schedule my machine?
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Machine settings
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Changing the temperature unit
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Enabling/Disabling Continuous Monitoring
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Changing the machine location settings
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Editing the machine's room name
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Checking the machine's filter life
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How do I switch between my machines?
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Issue not resolved, please speak to our Customer Support Team.
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How do I switch my machine to a different Wi-Fi router or access point?
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Visible issue
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Dust from the filter
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Oscillation problem
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Issue not resolved, speak to our Customer Support Team
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The oscillation won't turn off
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Check other remote functions
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Issue not resolved, please speak to our Customer Support Team
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Changing the battery
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Changing the battery has not resolved the problem
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Check with the Dyson Link app
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Remote control doesn't work
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Remote control doesn't work
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Change the battery
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There is an issue with the display
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VOC and/or NO2 readings do not show
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Less than one hour
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Issue not resolved, please speak to our Customer Support Team
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More than one hour
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Issue not resolved, please speak to our Customer Support Team
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The display is dimmed
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Reset the machine
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There is an issue with the display
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Move the machine
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Night mode is not working
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The display will not stay on my selected screen
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My display is reading green but the fan is working at high speed
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My readings are showing in different colours
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Triangle alert icon
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Changing the filter
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Changing the Combi filter
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Changing the glass HEPA filter
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Changing the carbon filters
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User guide
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Quick start guide
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Step-by-step guide on how to use your purifier
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Using the remote control
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How to use Night mode
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Auto mode
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Using the app for Auto mode
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Using the remote control for Auto mode
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How to adjust the airflow
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What do the icons on the display mean?
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How to assemble your Dyson machine
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Where is the serial number located?
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How to use the information menu
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Replace the battery
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Inner carbon filter below or you can contact our Customer Support Team at 1-866-314-8881.
Inner carbon filter
Part no. 968708-04
Replacement inner carbon filter for your Dyson purifier.
$39.99
![Inner carbon filter](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/968708-04.png?$responsive$)
Inner carbon filter
Part no. 968708-04
Replacement inner carbon filter for your Dyson purifier.
$39.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Inner carbon filter below or you can contact our Customer Support Team at 1-866-314-8881.
Inner carbon filter
Part no. 968708-04
Replacement inner carbon filter for your Dyson purifier.
$39.99
![Inner carbon filter](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/968708-04.png?$responsive$)
Inner carbon filter
Part no. 968708-04
Replacement inner carbon filter for your Dyson purifier.
$39.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Power supply below or you can contact our Customer Support Team at 1-866-314-8881.
Power supply
Part no. 969155-05
Replacement power supply for your Dyson Purifier.
$63.99
![Power supply](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/969155-05.png?$responsive$)
Power supply
Part no. 969155-05
Replacement power supply for your Dyson Purifier.
$63.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Filter shroud (Nickel) below or you can contact our Customer Support Team at 1-866-314-8881.
Filter shroud (Nickel)
Part no. 969156-03
Replacement Filter shroud (Nickel) for your Dyson purifier.
$29.99
![Filter shroud (Nickel)](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/969156-03.png?$responsive$)
Filter shroud (Nickel)
Part no. 969156-03
Replacement Filter shroud (Nickel) for your Dyson purifier.
$29.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Further help
Dyson Pure Cool™ TP04 purifying fan (Nickel)