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Dyson Pure Hot+Cool™ HP01 purifying heater + fan

Let's get your machine working.

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Clean the machine

The following areas should be checked and cleaned to maintain the machine's performance.

  • Main body

  • Loop amplifier

Press both buttons to lift of the filter assembly.

Remove filter from appliance.

Use a soft brush to clear any blockages from the holes.

Clean the shroud with a dry cloth.

Loop amplifier

Clean with a dry or damp cloth.

Ensure that the narrow opening is free of obstructions.

WARNING: Do not use polish or detergent on any part of the machine. If the filter needs replacing, please select the order option

Is there anything else we can help with?

Is the clicking noise only occurring when the machine is oscillating?

Check the base

Check around the base of the machine for any debris or obstructions.

Enter question here

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Machine is working normally

This is completely normal.

The machine will run very slowly when in idle mode to keep air flowing over the thermostat so it can constantly regulate the temperature of the air.

There is no safety concern.

If the noise is intrusive, switching the machine off at the wall will stop the noise, or altering the position of the product in the room might make the noise less audible.

If pressed, it should be stated that the noise is caused by some of the electrical components emitting a frequency which can sometimes be heard as an electrical humming noise. This is not specific to Dyson products.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Remote control

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

On/Off

Airflow control

Auto purification mode

Focused mode

Sleep timer

Cooling mode

Thermostat control

Oscillation On/Off

Diffused mode

Night mode

Does the airspeed change?

Do the other buttons on the remote work?

Change the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Enter question here

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Target temperature

The heater will not operate unless the target temperature is above the room temperature. The temperature set on the machine is the target temperature of the room, not the temperature of the fan; the temperature from the fan when in heating mode will not change.

Press the red temperature control button until the digital display on the Main body shows 37°C.

Enter question here

Dyson Pure Hot + Cool Link is intended for use as a domestic heater, fan and purifier. IEC 60879 Performance and construction of electric and circulating fans and regulators states that the distance over which a fans airflow is felt should exceed three times its width. Dyson Pure Hot + Cool far surpasses this requirement.

Paper test

Turn the airflow control to maximum.

Hold a sheet of newspaper approximately 4 meters (13') away from the product.

The paper should lift beyond 45o.

Does the newspaper lift beyond 45 degrees?

Cleaning the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Main body

Loop Amplifier

Main body

Press both buttons to lift of the filter assembly.

Use a soft brush to clear any blockages from the holes.

Clean the shroud with a dry cloth.

Remote control

Clean with a dry or damp cloth.

Ensure that the narrow opening is free of obstructions.

WARNING: Do not use polish or detergent on any part of the machine.

Enter question here

Heating elements

The heating elements turn on one at a time and so this is to be expected when the machine first turns on.

Run the heater for 1 minute at the highest temperature setting.

Enter question here

Do not plug in or attempt to use the machine if the power cord is damaged.

Check the electrics

Check that the household electrics are on.

Change the fuse in the machine's plug

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

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Interruption in electricity

This may have been caused by an interruption in the electricity.

Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.

Enter question here

Intermittent power

If the machine has been constantly heating for 9 hours, please select yes.

Has the machine been switched on for 9 hours, or more?

More than 9 hours

Dyson fan heaters and hot and cool purifiers have a positive safety feature where the machine deliberately switches off after 9 hours of continuous heating.

If you would like to continue using the machine after 9 hours, you will need to turn the machine back on by using either the power button on the remote control or Main body.

This would also occur if the machine is set to auto and providing heat constantly for 9 hours.

NB: This feature cannot be switched off

Enter question here

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What sort of smell?

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Clean the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Main body

Loop Amplifier

Main body

Press both buttons to lift of the filter assembly.

Remove filter assembly from appliance.

Use a soft brush to clear any blockages from the holes.

Clean the shroud with a dry cloth.

Loop amplifier

Clean with a dry or damp cloth.

Ensure that the narrow opening is free of obstructions.

WARNING: Do not use polish or detergent on any part of the machine. If the filter needs replacing, please select the order option

Your filter may need replacing. Check for excessive build up of dust within the inlet.

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How to replace the filter

Please follow the steps in the video.

Your Dyson machine is programmed to remind you to replace the filter unit after 12 months based on 12 hours usage a day. Please note your indicator will activate sooner with more use. The indicator is only a guide and you may need to replace the filter unit more regularly.

Replace filter

To replace the non-washable filter unit, ensure the purifier is unplugged.

Press both buttons to lift of the filter assembly.

Remove the old filter assembly.

Place your thumbs in the internal recesses (below the arrows), push the filter down and away from the housing.

Remove the filter from the housing.

Dispose the old filter in your household waste bin.

Remove the replacement filter from its packaging.

Lower the replacement filter into the filter housing.

Ensure the filter clicks into place.

Lower the new filter unit onto the Main body.

Ensure that the new filter unit clicks into place on the appliance.

When you have re-assembled your purifier, press and hold the 'Standby ON/OFF' button on the remote for 6 seconds.

  • A clockwise rotating pattern will be shown on the LED display.
  • Once the loading pattern is complete, the purifier will return to its normal usage.

The filter indicator can also be reset from within the DysonLink App. Select: Settings >Filter life >Reset.

Has this resolved the problem?

Clean the sensor

Clean the sensor every time the filter is replaced.

Open the small hatch on the side of the appliance.

Use a cotton swab to clean the inside and remove any debris.

This maintains the sensor accuracy and ensures the continuing high performance of the appliance.

Has this resolved the problem?

Your Dyson machine is programmed to remind you to replace the filter unit after 12 months based on 12 hours usage a day. Please note your indicator will activate sooner with more use. The indicator is only a guide and you may need to replace the filter unit more regularly.

Replace filter

Ensure the purifier is unplugged. To replace the non-washable filter unit, complete the following steps:

Press both buttons to lift of the filter assembly.

Remove the old filter assembly.

Place your thumbs in the internal recesses (below the arrows), push the filter down and away from the housing.

Remove the filter from the housing.

Dispose the old filter in your household waste bin.

Power or electrical issue

Remove the replacement filter from its packaging.

Lower the replacement filter into the filter housing.

Ensure the filter clicks into place.

Lower the new filter unit onto the main body.

Ensure that the new filter unit clicks into place on the appliance.

When you have re-assembled your purifier, press and hold the 'Standby ON/OFF' button on the remote for 6 seconds.

A clockwise rotating pattern will be shown on the LED display.

Once the loading pattern is complete, the purifier will return to its normal usage.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Reset the Machine

To reset the appliance, turn the power off (using either the power button on the remote or the main body) wait 60 seconds and then turn the machine back on.

The fault code should have cleared.

Enter question here

Hard Reset

To reset the appliance, turn the power off (using either the power button on the remote or the main body) wait 60 seconds and then turn the machine back on.

The fault code should have cleared.

Enter question here

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Does the machine have power?

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Tilt function

Check the joint for obstructions.

Ensure that the machine is on a flat, stable surface.

Has checking the joint resolved the problem?

Tilt

Place the machine on a flat, stable surface.

Tilt the amplifier loop forwards slightly.

The loop should stay in the position it was left in.

Does the loop stay in that position?

The machine won't oscillate

The blue tape used during transit should be removed before use.

Ensure all the feet are attached to the base of the machine.

Place the purifier on a flat, non-slip surface.

Enter question here

Remote Controls

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

On/Off

Airflow control.

Auto purification mode

Focused mode

Sleep timer

Cooling mode

Thermostat control

Oscillation on/off

Diffused mode

Night Mode

Enter question here

Remote control

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

On/Off

Airflow control

Auto purification mode

Focused mode

Sleep timer

Cooling mode

Thermostat control

Oscillation ON/OFF

Diffused mode

Night mode

Oscillating

To start the purifier oscillating, press the oscillation control button.

To stop the purifier oscillating, press it again.

The purifier will not oscillate when the control buttons are being pressed.

Has this resolved the problem?

Airflow speed

To change the airflow speed, press the airflow speed control button. The digital display will show the new speed for three seconds and then revert back to the target temperature.

Diffused heating mode

Press the wide angle button to change from personal heating to whole room heating.

Heating and cool modes work in this mode.

Personal heating mode

Press the narrow angle button to change from whole room heating to personal heating.

Heating and cool modes work in this mode.

Has this resolved the problem?

Remote control

To operate, point the remote control toward the front of the base.

To store, attach the remote control to the top of the appliance with the buttons facing down.

On/Off

Airflow control

Focused mode

Sleep timer

Cooling mode

Thermostat control

Oscillation On/Off

Diffused mode

Has this resolved the problem?

When the time reaches zero, the machine will go into Standby mode.

Sleep timer

To set the sleep timer, select the desired time.

To cancel, reduce the time until two dashes appear.

Has this resolved the problem?

Controls

  • Press the Standby button on the appliance to turn ON/OFF.
  • Press and hold the Standby button on the appliance to adjust the temperature.
  • Temperature will increase to a maximum before decreasing.

NB: The oscillation, airflow and timer functions cannot be operated without the remote control.

Has this resolved the problem?

What do the display icons mean?

Flashing green = Wi-Fi is ready to connect to your Dyson Link app.

Flashing white = Wi-Fi connecting

Solid white = Wi-Fi connected.

Off = Wi-Fi disabled.

Solid white - Cleaning/air quality target has not been met.

Solid green - Clean/air quality has been met.

Off = machine is not in auto cleaning mode.

Solid red - Appliance is heating.

Solid white - Appliance has reached target temperature.

Solid white - Appliance is in night mode.

Off - Appliance is not in night mode.

Has this resolved the problem?

If you are part way through the set up and have a problem, please switch off your machine, sign out of the app and the start the process from the beginning.

Check the WiFi connection

Press and hold the 'Standby ON/OFF' button for 10 seconds to see if the WiFi light comes on.

Does the Wi-Fi light illuminate?

WiFi Troubleshooting

Is your router broadcasting a 2.4 GHz network?

All Dyson connected machines use Wi-Fi to connect to the Internet. There are two frequency bands commonly used for a Wi-Fi communication: 2.4 and 5 GHz.

Dyson connected machines only use 2.4 GHz band. Many modern routers support both bands - this is known as a dual band router.

Your router will need to be broadcasting a 2.4GHz network for your purifier to connect.

How to check if your router is a dual band router

If your router is dual band, this information can often be found in the Router user guide or on a sticker located on the router. If you are unable to find this information or unsure we recommend contacting your internet service provider who will be able to supply you with this information.

Could there be interference from other devices?

Turn off any device that may cause interference at 2.4 GHz. E.g. cordless phones, baby monitors, microwaves, Bluetooth devices, wireless video equipment.

Enter question here

Has the WiFi mode timed out?

Your purifier will remain discoverable for 30 minutes. Press and hold the power button on your machine for 5 seconds to retry.

Is the WiFi connection working with other devices?

Try to connect to the WiFi network with another device such as your phone or tablet.

If other devices cannot connect then check that the purifier is not too far away and is within range of the router. Contact your Internet Service Provider or router manufacturer for further troubleshooting.

Are there too many devices connected to your network?

The number of simultaneous connections to the network may be limited by your router manufacturer or Internet Service Provider.

Disconnect a device connected to your network by disabling WiFi or switching it off.

Try to connect your purifier to the network again.

If this works, contact your router manufacturer or Internet Service Provider to increase the allowed number of simultaneous connections to the network.

Is the SSID (network name) hidden?

The machine cannot currently attach to a hidden SSID network. To use the machine, unhide your SSID and attach your appliance.

The machine cannot connect to networks that have web portals that require an additional password to connect. For example hotel, airport or office networks.

Is MAC address filtering switched on?

This stops devices talking to each other – you will need to disable WiFi privacy for the appliance to connect.

Is WiFi privacy 'enabled'?

This stops devices talking to each other – you will need to disable WiFi privacy for the purifier to connect.

Enter question here

What connection?

Same WiFi network as the machine

A different WiFi network

A mobile network such as 3G/4G

Has the error occurred whilst your mobile device was connected to:

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Update the Dyson Link app

Check that your mobile/tablet device has the latest version of the app installed.

Ensure that the device is also running the latest version of it's operating system.

Has updating the app resolved the problem?

Reinstall the app and check WiFi settings

Remove the Dyson Link app from your device and re-install the latest version from the app store. Check the following:

Is WiFi privacy 'enabled'?

This stops devices talking to each other – you will need to disable WiFi privacy for the appliance to connect.

Are parental controls enabled?

Temporarily disable any parental control settings whilst setting up the appliance on the network.

Re-program the instruction (e.g. schedule) to test the mach

Has reinstalling the app resolved the problem?

Input the correct password

You will need to input your WiFi password to set up the connectivity options. The serial number and WiFi information can be found in the following locations:

NB: The password is made up of numbers and lower case letters only, so '0' is definitely the number zero. The number '1' and the letter 'l' (L) may look similar, as may the letters 'j' (J) and 'i' (I).

On the front of the instruction manual.

On the remote control packaging

On your machine, located underneath the filter.

Has checking the passcode resolved the problem?

Have you connected to this machine before?

WiFi light

The WiFi light lasts for 30 minutes, if you don't manage to connect in time, simply press and hold the 'Stanby ON/OFF' button for 10 seconds until the green WiFi light starts flashing and you have another 30 minute window.

Once you have done this, run through the connection process again.

Enter question here

Has the error occured whilst your mobile device was connected to:

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If you are part way through the set up and have a problem, switch the purifier off, sign out of the app and start the process from the beginning.

Set up the Dyson Link app

Check that the appliance is plugged in. It must remain plugged in throughout this process.

Ensure your router is connected to the wall socket and you have good signal strength.

Download the latest version of the Dyson Link app from your device's app store or marketplace. The Dyson Link App is available on the Apple App Store for iOS devices and the Google Play store for Android devices.

Ensure your mobile device is connected to your home WiFi.

Please ensure your home Wi-Fi password is alpha numeric only and doesn’t contain any other characters such as punctuation marks, otherwise this could cause a problem with connection. (This is normal for many connected devices and as Apps recognize punctuation as computer coding, Wi-Fi passwords cannot contain these characters).

  • Customers may need to change the home Wi-Fi password before connection process begins. The process is different for each internet service provider (ISP) – the customer may need to contact their ISP for instructions.

The Dyson Link App is compatible with Apple iPhone, Apple iPod touch and Android mobile phones only. It has not been designed for use on Apple iPad or Android tablets.

The appliance will only connect to the 2.4 GHz network. The appliance runs on 2.4 GHz rather than 5 GHz to maximize range.

  • To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website. Please note, you will need to check that any other devices you have connected to your router will not be affected before changing this.

NB: You will be unable to download the app if you are not running a compatible version of your mobile devices operating system. iOS 6 or later is required for iOS devices and Android 4.0 or later for Android devices.

Connect Android

Launch the app on your mobile device.

Select your country.

If you already have a Dyson account select 'Sign in' and enter your username and password.

Or if you are new, select 'Register' to create an account and complete all fields.

Please follow the next step.

Make your purifier discoverable

Press and hold the 'ON/OFF' button on your purifier for 5 seconds until the Wi-Fi light is flashing green, the purifier is now discoverable.

Make sure that you are pressing the button on the machine itself. Pressing the power button on the remote control performs a different function and will not work for this step.

Has the Wi-Fi light displayed on the robot?

Add a machine

Select the 'add your machine' icon.

Select Start on the 'get connected' page.

Did the machine's serial number appear on the screen?

Connect

Select and enter your product code and press connect.

What do the ticks mean?

One tick: App is connected to the product.

Two ticks: App is connected to the Wifi.

Three ticks: App is connected to the Dyson Cloud.

When the connection process is complete you will see one blue tick in the middle of the screen.

The app will then show connection complete.

Please be aware that sometimes the ticks will not appear and the app will skip to 'connection complete'.

What do the ticks mean?

One tick: App is connected to the product.

Two ticks: App is connected to the WiFi.

Three ticks: App is connected to the Dyson Cloud.

When the connection process is complete you will see one blue tick in the middle of the screen.

The app will then show connection complete.

Please be aware that sometimes the ticks will not appear and the app will skip to 'connection complete'.

Have you managed to connect to the machine?

Connection failed message

This indicates that your mobile device does not have WiFi enabled or your signal has not remained continuous during the connecting process.

Try connecting again and if connection fails again please check the settings on your mobile device and ensure WiFi is enabled.

Have you managed to connect to the machine?

Is your router broadcasting a 2.4 GHz network?

All Dyson connected machines use WiFi to connect to the Internet. There are two frequency bands commonly used for a WiFi communication: 2.4 and 5 GHz.

Dyson connected machines only use 2.4 GHz band. Many modern routers support both bands - this is known as a dual band router.

Your router will need to be broadcasting a 2.4GHz network for your appliance to connect.

How to check if your router is a dual band router

If your router is dual band, this information can often be found in the Router user guide or on a sticker located on the router. If you are unable to find this information or unsure we recommend contacting your internet service provider who will be able to supply you with this information.

Often the manual or website will have instructions for how to set it to broadcast on both 2.4 and 5 GHz bands. This will allow you to broadcast the right network to allow you to connect.

The appliance will only connect to the 2.4 GHz network. Your phone will need to be connected to the same network as the appliance for initial set up.

Supported WiFi protocols:

IEEE802.11b (Not recommended)

IEEE802.11g

IEEE802.11n (Support only for 2.4GHz)

To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer's website.

Please note, you will need to check that any other devices you have connected to your router will not be affected before changing this.

Could there be interference from other devices?

Turn off any device that may cause interference at 2.4 GHz. E.g. cordless phones, baby monitors, microwaves, Bluetooth devices, wireless video equipment.

Has this resolved the problem?

Has the WiFi mode timed out?

Your appliance will remain discoverable for 30 minutes. Press and hold the power button on your machine for 5 seconds to retry.

Is the WiFi connection working with other devices?

Try to connect to the WiFi network with another device such as your phone or tablet.

If other devices cannot connect then check that the appliance is not too far away and is within range of the router. Contact your Internet Service Provider or router manufacturer for further troubleshooting.

Are there too many devices connected to your network?

The number of simultaneous connections to the network may be limited by your router manufacturer or Internet Service Provider.

Disconnect a device connected to your network by disabling WiFi or switching it off.

Try to connect your appliance to the network again.

If this works, contact your router manufacturer or Internet Service Provider to increase the allowed number of simultaneous connections to the network.

Is the SSID (network name) hidden?

The appliance cannot currently attach to a hidden SSID network. To use the appliance, unhide your SSID and attach your appliance.

The appliance cannot connect to networks that have web portals that require an additional password to connect. For example hotel, airport or office networks.

Is MAC address filtering switched on?

This stops unknown devices connecting to your WiFi connection. If you have this switched on, you will need to add the MAC address from your machines rating plate to your routers list of approved devices.

Is WiFi privacy 'enabled'?

This stops devices talking to each other – you will need to disable WiFi privacy for the appliance to connect.

Is parental control ‘enabled’?

Temporarily disable any parental control settings whilst setting up the appliance on the network.

Check your WiFi security settings

Dyson purifiers can only connect with WPA and WPA2 (WiFi Protected Access) security protocols.

If your router is set to a different encryption setting, it won't be able to connect with your purifier.

You can change your router security settings on your router configuration page. For more information about how to check this, please refer to your router instructions.

Has this resolved the problem?

Please select the stage that the connection process failed on.

Which stage did the connection process fail?

Has the Wi-Fi mode timed out?

Your appliance will remain discoverable for 30 minutes. Press and hold the power button on your machine for 5 seconds to retry.

Is the WiFi connection working with other devices?

Try to connect to the WiFi network with another device such as your phone or tablet.

If other devices cannot connect then check that the appliance is not too far away and is within range of the router. Contact your Internet Service Provider or router manufacturer for further troubleshooting.

Are there too many devices connected to your network?

The number of simultaneous connections to the network may be limited by your router manufacturer or Internet Service Provider.

Disconnect a device connected to your network by disabling WiFi or switching it off.

Try to connect your appliance to the network again.

If this works, contact your router manufacturer or Internet Service Provider to increase the allowed number of simultaneous connections to the network.

Is the SSID (network name) hidden?

The appliance cannot currently attach to a hidden SSID network. To use the appliance, unhide your SSID and attach your appliance.

The appliance cannot connect to networks that have web portals that require an additional password to connect. For example hotel, airport or office networks.

Is MAC address filtering switched on?

This stops unknown devices connecting to your WiFi connection. If you have this switched on, you will need to add the MAC address from your machines rating plate to your routers list of approved devices.

Is WiFi privacy 'enabled'?

This stops devices talking to each other – you will need to disable WiFi privacy for the appliance to connect.

Are parental controls enabled?

Temporarily disable any parental control settings whilst setting up the appliance on the network.

Has this resolved the problem?

Is your router broadcasting a 2.4 GHz network?

All Dyson connected machines use WiFi to connect to the internet. There are two frequency bands commonly used for a WiFi communication: 2.4 and 5 GHz.

Dyson connected machines only use 2.4 GHz band. Many modern routers support both bands - this is known as a dual band router.

Your router will need to be broadcasting a 2.4GHz network for your appliance to connect.

How to check if your router is a dual band router

If your router is dual band, this information can often be found in the Router user guide or on a sticker located on the router. If you are unable to find this information or unsure we recommend contacting your internet service provider who will be able to supply you with this information.

Often the manual or website will have instructions for how to set it to broadcast on both 2.4 and 5 GHz bands. This will allow you to broadcast the right network to allow you to connect.

The appliance will only connect to the 2.4 GHz network. Your phone will need to be connected to the same network as the appliance for initial set up.

Supported WiFi protocols:

IEEE802.11b (Not recommended)

IEEE802.11g

IEEE802.11n (Support only for 2.4GHz

To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website. Please note, you will need to check that any other devices you have connected to your router will not be affected before changing this.

Could there be interference from other devices?

Turn off any device that may cause interference at 2.4 GHz. E.g. cordless phones, baby monitors, microwaves, Bluetooth devices, wireless video equipment.

Has this resolved the problem?

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Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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WiFi enabled

This indicates that your mobile device does not have WiFi enabled or your signal has not remained continuous during the connecting process.

Try connecting again and if connection fails again please check the settings on your mobile device and ensure WiFi is enabled.

Has this resolved the problem?

Wi-Fi Mode

Please ask the customer to turn on the WiFi via the mobile device settings. This will differ according to each handset.

You may need to use the mobile device 'back' option to restart the process.

Did the machine's serial number appear on the screen?

Select a different machine

Select 'connect a different machine' option.

Please select the next step.

Please select the next step

Auto generated first stem

Confirm your home Wi-Fi network

The app will recommend a home Wi-Fi network to connect the appliance to.

This will be the network your mobile device is already connected to.

If this is the home Wi-Fi network you would like to connect your appliance to, enter its password.

Please ensure your home Wi-Fi password is alpha numeric only and doesn’t contain any other characters such as punctuation marks, otherwise this could cause a problem with connection.

Please select the next step.

Connect to the appliance

Enter your product code and press connect.

What do the ticks mean?

One tick: App is connected to the product.

Two ticks: App is connected to the Wifi.

Three ticks: App is connected to the Dyson Cloud.

When the connection process is complete you will see one blue tick in the middle of the screen.

The app will then show connection complete.

Please be aware that sometimes the ticks will not appear and the app will skip to 'connection complete'.

Press the 'Try again' option.

Please ask the customer to press the 'Try again' option.

Have you managed to connect to the machine?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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Does the machine have power?

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Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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2/5 Average

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5/5 Excellent

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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2/5 Average

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Test the machine

This may have been caused by an interruption in the electricity.

Unplug the machine and leave it for 10 seconds.

Plug in and test the machine.

Has this resolved the problem?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the problem?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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Getting started

Launch the app on your mobile device.

Select your country.

If you already have a Dyson account select 'Sign in' and enter your username and password.

Or if you are new, select 'Register' to create an account and complete all fields.

Not sure you have an account?

This is the account you set-up to purchase your purifier on the Dyson website.

Please select the next step.

Make your purifier discoverable

Press and hold the 'ON/OFF' button on your purifier for 5 seconds until the Wi-Fi light is flashing green.

Make sure that you are pressing the button on the machine itself. Pressing the power button on the remote control performs a different function and will not work for this step.

The purifier is now discoverable.

Has the Wi-Fi light displayed on the machine?

Appliance serial number

Select the 'add your machine' icon.

Select Start on the 'get connected' page.

Did the machine's serial number appear on the screen?

Select and enter your product code and press connect.

What do the ticks mean?

One tick: App is connected to the product.

Two ticks: App is connected to the Wifi.

Three ticks: App is connected to the Dyson Cloud.

When the connection process is complete you will see one blue tick in the middle of the screen

The app will then show connection complete.

Please be aware that sometimes the ticks will not appear and the app will skip to 'connection complete'.

WiFi Mode

Please ask the customer to turn on the WiFi via the mobile device settings. This will differ according to each handset.

You may need to use the mobile device 'back' option to restart the process.

Did the machine's serial number appear on the screen?

Choose different machine

Select 'connect a different machine' option.

Please select the next step.

Choose purifier

Select the Purifier option.

Please select the next step.

Please ensure your home Wi-Fi password is alpha numeric only and doesn’t contain any other characters such as punctuation marks, otherwise this could cause a problem with connection.

Confirm your home Wi-Fi network

The app will recommend a home Wi-Fi network to connect the robot to.

This will be the network your mobile device is already connected to.

If this is the home Wi-Fi network you would like to connect your appliance to, enter its password.

Please select the next step.

Connecting the appliance

Leave the Dyson Link app and navigate to your device's WiFi settings.

Join the network that matches the products serial number using the passcode from the rating plate.

Return to the Dyson Link app.

One tick: App is connected to the product.

Two ticks: App is connected to the Wifi.

Three ticks: App is connected to the Dyson Cloud.

When the connection process is complete you will see one blue tick in the middle of the screen

Have you managed to connect to the machine?

WiFi diagnostic checks

Check that your appliances’ WiFi light is illuminated. To turn it on again, press and hold the 'Standby ON/OFF' button for ten seconds - until the green Wifi light beigns flashing.

Check that your smartphone or tablet is within network range of your appliance.

Check that your device’s Wi-Fi is enabled and that it is connected, for example by visiting a web site in your device’s browser.

NB: Your appliance will only appear in the list of networks when it is in WiFi mode.

Has checking Wi-Fi settings resolved the problem?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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Password reset

Follow the process below if you wish to change your password, or you have forgotten your password.

Use the 'forgotten password' link on the sign in page.

Enter the registered email address and click 'done'.

A link is sent to your registered email address.

Sign in using your new password

If you receive 'incorrect email address or password' message retry the process.

Alternatively, navigate to the 'My Dyson' section of www.dyson.co.uk and follow the on screen instructions.

Has resetting the password resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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2/5 Average

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Add a machine

Using this option, multiple Dyson purifiers can be added to a single Dyson Link app account.

Has this resolved the problem?

Sensitivity Settings

Your Dyson appliance will complete a calibration cycle for up to six days from first use. Within the settings for the Dyson Link, you can also adjust the target for the air quality sensitivity of your appliance. A more sensitive air quality target will mean that your appliance is active for longer. Some environments may require this in order to maintain a Good air quality level.

Please note we would advise allowing your machine to run for at least a week before adjusting the sensitivity settings within the Dyson Link app, to ensure it completes its initial calibration cycle.

Change air quality

Select settings by swiping up on the home page.

Tap the air quality target option.

Tap on one of the air quality sensitivity options.

Tap 'Done' at the top right of the screen.

Has this resolved the problem?

Clear connectivity data

If ownership of the machine changes you may wish to clear it of any home network names and passwords.

A full reset of the machine can be done either within the app or by pressing and holding the 'Standby ON/OFF' button for 21 seconds.

Removing appliance from app

Go into the app settings.

Tap on the 'Remove purifier' option.

Confirm you would like to rmeove the purifier.

Remove purifier - This will remove the purifier from your app. It will still be available for other users and will retain its settings.

Reset purifier - This will remove the purifier for all users and reset it to factory default. It will no longer be connected to your WiFi network. Press and hold the 'Standby ON/OFF' button on the base of the purifier for over 20 seconds to reset.

Has this resolved the problem?

Reset the machine without the app.

The machine allows you to clear your WiFi settings, restoring the machine to the factory default.

Press and hold the 'Standby ON/OFF' button on the appliance for longer than 20 seconds.

The WiFi symbol will flash alternately between white and green to indicate that your network setting shave been removed.

Has this resolved the problem?

How to connect to second network within your home

Switch off the first network.

Wi-Fi can be enabled or disabled by pressing and holding the ON/ OFF button on the appliance for between 10 and 20 seconds.

Switch the first network back on.

The appliance will default to 'best' signal option.

How to connect to second network in another home

If the original network is not in range, simply select 'Connect the purifier' and run through the connection journey as normal.

Changing the User

Create own account. There is no need to 'de-register' the appliance. Complete the set up process as usual.

NB: If you state you are the owner, all previous user information will be removed (if on same WiFi it will find it, you just need product password)

If you are part way through the set up and has a problem, please switch the machine off, sign out of the app and start the process from the beginning.

Set up the Dyson Link app

Check that the appliance is plugged in. It must remain plugged in throughout this process.

Ensure your router is connected to the wall socket and you have good signal strength.

Download the latest version of the Dyson Link app from your device's app store or marketplace. The Dyson Link App is available on the Apple App Store for iOS devices and the Google Play store for Android devices.

Ensure your mobile device is connected to your home WiFi.

Please ensure your home Wi-Fi password is alpha numeric only and doesn’t contain any other characters such as punctuation marks, otherwise this could cause a problem with connection. (This is normal for many connected devices and as Apps recognize punctuation as computer coding, Wi-Fi passwords cannot contain these characters).

  • Customers may need to change the home Wi-Fi password before connection process begins. The process is different for each internet service provider (ISP) – the customer may need to contact their ISP for instructions.

The Dyson Link App is compatible with Apple iPhone, Apple iPod touch and Android mobile phones only. It has not been designed for use on Apple iPad or Android tablets.

The appliance will only connect to the 2.4 GHz network. The appliance runs on 2.4 GHz rather than 5 GHz to maximize range.

  • To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website. Please note, you will need to check that any other devices you have connected to your router will not be affected before changing this.

NB: You will be unable to download the app if you are not running a compatible version of your mobile devices operating system. iOS 6 or later is required for iOS devices and Android 4.0 or later for Android devices.

Launch the app on your mobile device.

Select your country.

If you already have a Dyson account select 'Sign in' and enter your username and password.

Or if you are new, select 'Register' to create an account and complete all fields.

Not sure you have an account?

This is the account you set-up to purchase your purifier on the Dyson website.

Please select the next step.

Confirm your home Wi-Fi network

The app will recommend a home Wi-Fi network to connect the robot to.

This will be the network your mobile device is already connected to.

If this is the home Wi-Fi network you would like to connect your robot to, enter its password.

Please ensure your home Wi-Fi password is alpha numeric only and doesn’t contain any other characters such as punctuation marks, otherwise this could cause a problem with connection.

Can you connect to Wi-Fi?

Make your purifier discoverable

Press and hold the 'ON/OFF' button on your purifier for 5 seconds until the WiFi light is flashing green, the purifier is now discoverable.

Make sure that you are pressing the button on the machine itself. Pressing the power button on the remote control performs a different function and will not work for this step.

Has the Wi-Fi light displayed on the robot?

Does the machine have power?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

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Finding serial number

The serial number and WiFi information can be found in the following locations:

On the front of the instruction manual.

On the remote control packaging

On a removable sticker on the front of the purifier

On your appliance, located underneath the filter.

NB: The appliance's WiFi password is made up of numbers and lower case letters only, so '0'is definitely the number zero. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

Can you find the machine's Wi-Fi password?