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Dyson Cu-Beam™ Duo light

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Please select the appropriate option

Please select the appropriate option

Is the light installed with a dimmer?

What type of dimmer is it?

DALI - A lighting management control system.

Analogue dimming, this is usually referred to as 1-10v dimming.

AC mains/TRIAC.

AC/TRIAC dimmers are designed for resistive loads such as incadescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.

What kind of dimmer is being used?

Please note, a converter is required if an analogue dimmer is being used.

Is an analogue to DALI converter being used?

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue.

Is the light working after you have disconnected the DALI converter?

As the light is working when the DALI is not connected, it is likely to be an issue with the DALI system.

Please contact your DALI engineer to resolve this issue.

Is there anything else we can help you with?

Is the light installed with a dimmer?

The product needs to be installed with a compatible dimmer in order to adjust the brightness.

Compatible dimmer - OSram DALI MCU

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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4/5 Very Good

5/5 Excellent

What type of dimmer is it?

DALI - A lighting management control system.

Analogue dimming, this is usually referred to as 1-10v dimming.

AC mains/TRIAC.

AC/TRIAC dimmers are designed for resistive loads such as incadescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.

What kind of dimmer is being used?

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue.

Is the light working after you have disconnected the DALI converter?

As the light is working when the DALI is not connected, it is likely to be an issue with the DALI system.

Please contact your DALI engineer to resolve this issue.

Is there anything else we can help you with?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

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The light is not compatible with AC/Mains Triac, it will need to be installed with a compatible dimmer in order to dim.

Compatible dimmer - OSram DALI MCU

Is there anything else we can help you with?

Please select the appropriate option

Is the light switched on?

Please ensure that the light switch is on.

Has this resolved the issue?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check that other appliances in the room are working, such as;

  • Other lights
  • Air conditioning
  • Fans/heaters etc

Are other lights/appliances in the room working?

The DALI (Digital Addressable Lighting Interface) is a data protocol and transport mechanism. The common platform of DALI enables equipment from different manufacturers to be connected.

In this instance, we use this as a lighting management control system.

Is there anything else we can help with?

Please note: Products are supplied and approved with 4m of cables.

Is the desired length over 4m?

We do not advise customers to replace the wires as this will invalidate the warranty. The wires used are to an exact Dyson specification.

Correct cable length

The Dyson Cu-Beam lights are only supplied and approved with/for 4m of cable.

We do not advise customers to replace the wires as this will invalidate the warranty. The wires used are to an exact Dyson specification.

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Dimmer types

  • Analogue dimming, this is usually referred to as 1-10v dimming.
  • DALI - A lighting management control system.
  • AC mains/TRIAC
  • AC/TRIAC dimmers are designed for resistive loads such as incadescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.

Is the light installed with a dimmer?

Dimmer types

  • Analogue dimming, this is usually referred to as 1-10v dimming.
  • DALI - A lighting management control system.
  • AC mains/TRIAC
  • AC/TRIAC dimmers are designed for resistive loads such as incadescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.

What kind of dimmer is the product installed with?

Please note, a converter is required if an analogue dimmer is being used.

Is an analogue-DALI converter installed?

The product is not compatible with analogue controls, it will need to be installed with a compatible dimmer, or an analogue to DALI converter, in order to properly function.

Compatible dimmer - OSram DALI MCU

Please visit the below link for more information on DALI MCU.

http://www.osram.co.uk/osram_uk/news-and-knowledge/lighting-control-systems/product-knowledge/mcu/index.jsp?search_result=%2fosram_uk%2fsearch%2fadvanced_search.jsp%3faction%3ddosearch%26inp_searchterm_1%3ddali%2bmcu%26website_name%3dosram_u

Is there anything else we can help with?

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue.

Is the light working after you have disconnected the DALI converter?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

As the light is working when the DALI is not connected, it is likely to be an issue with the DALI system.

Please contact your DALI engineer to resolve this issue.

Is there anything else we can help with?

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue.

Is the light working after you have disconnected the DALI converter?

As the light is working when the DALI is not connected, it is likely to be an issue with the DALI system.

Please contact your DALI engineer to resolve this issue

Is there anything else we can help with?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

The light is not compatible with AC/Mains Triac, it will need to be installed with a compatible dimmer in order to dim.

Compatible dimmer - OSram DALI MCU

Please visit the below link for more information on DALI MCU.

http://www.osram.co.uk/osram_uk/news-and-knowledge/lighting-control-systems/product-knowledge/mcu/index.jsp?search_result=%2fosram_uk%2fsearch%2fadvanced_search.jsp%3faction%3ddosearch%26inp_searchterm_1%3ddali%2bmcu%26website_name%3dosram_

Is there anything else we can help with?

Please consult an electrician as to whether the light has been installed with a compatible dimmer.

Is there anything else we can help with?

The product needs to be installed with a compatible dimmer in order to adjust the brightness.

Compatible dimmer - OSram DALI MCU

Please visit the below link for more information on DALI MCU.

http://www.osram.co.uk/osram_uk/news-and-knowledge/lighting-control-systems/product-knowledge/mcu/index.jsp?search_result=%2fosram_uk%2fsearch%2fadvanced_search.jsp%3faction%3ddosearch%26inp_searchterm_1%3ddali%2bmcu%26website_name%3dosram_uk

Is there anything else we can help with?

Please consult an electrician as to whether the light has been installed with a compatible dimmer.

Is there anything else we can help with?

Only check the light if it is safe to do so.

If there is any doubt please contact an electrician or maintenance personne

Is the light safely accessible?

Check voltage

Please check that the correct voltage is being supplied to the drive box 110 - 240v Max.

Please also check the voltage to the luminare (as shown) is 40V

Please only check the light if it is safe to do so, if there is any doubt we advise you to contact an electrician or member of maintenance personnel.

Is there power supplied to the Luminaire?

Test the fuse

Turn off the light and remove power supply. Ensure that there is no power to the light before removing the fuse.

Turn the meter on and set it to OHMS.

Put one lead on each end of the fuse and check the display on the meter.

Please note; All electrical installation and repair work should be carried out by a qualified electrician in accordance with current local codes or regulations.

Fuse type - 4 AMP 250v Fuse

Has the fuse blown?

Please replace the fuse and re-test the light.

Fuse type - 4 AMP 250v Fuse.

Has this resolved the issue?

The DALI (Digital Addressable Lighting Interface) is a data protocol and transport mechanism. The common platform of DALI enables equipment from different manufacturers to be connected.

In this instance, we use this as a lighting management control system.

Is a DALI system being used?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue.

Is the light working after you have disconnected the DALI converter?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

As the light is working when the DALI is not connected, it is likely to be an issue with the DALI system.

Please contact your DALI engineer to resolve this issue.

Is there anything else we can help with?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

This is likely to be an issue with the electrical supply and not related to CU-BEAM itself.

This issue should be resolved by an electrician

Is there anything else we can help with?

Check that other appliances in the room are working, such as;

  • Other lights
  • Air conditioning
  • Fans/heaters etc.

Are other lights/appliances in the room working?

This is likely to be an issue with the electrical supply and will need to be resolved by an electrician.

Is there anything else we can help with?

Dimmer types

  • Analogue dimming, this is usually referred to as 1-10v dimming.
  • DALI - A lighting management control system.
  • AC mains/TRIAC
  • AC/TRIAC dimmers are designed for resistive loads such as incadescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.

Is the product installed with a dimmer?

Dimmer types

  • Analogue dimming, this is usually referred to as 1-10v dimming.
  • DALI - A lighting management control system.
  • AC mains/TRIAC
  • AC/TRIAC dimmers are designed for resistive loads such as incadescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.

What kind of dimmer is being used?

The light is not compatible with AC/Mains Triac, it will need to be installed with a compatible dimmer in order to dim.

Compatible dimmer - OSram DALI MCU

Please visit the below link for more information on DALI MCU.

http://www.osram.co.uk/osram_uk/news-and-knowledge/lighting-control-systems/product-knowledge/mcu/index.jsp?search_result=%2fosram_uk%2fsearch%2fadvanced_search.jsp%3faction%3ddosearch%26inp_searchterm_1%3ddali%2bmcu%26website_name%3dosram_

Is there anything else we can help you with?

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue.

Is the light working after you have disconnected the DALI converter?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

As the light is working when the DALI is not connected, it is likely to be an issue with the DALI system.

Please contact your DALI engineer to resolve this issue

Is there anything else we can help with?

Please consult an electrician as to whether the light has been installed with a compatible dimmer.

Is there anything else we can help with?

The product needs to be installed with a compatible dimmer in order to adjust the brightness.

Compatible dimmer - OSram DALI MCU

Please visit the below link for more information on DALI MCU.

http://www.osram.co.uk/osram_uk/news-and-knowledge/lighting-control-systems/product-knowledge/mcu/index.jsp?search_result=%2fosram_uk%2fsearch%2fadvanced_search.jsp%3faction%3ddosearch%26inp_searchterm_1%3ddali%2bmcu%26website_name%3dosram_uk

Is there anything else we can help with?

Please note, a converter is required if an analogue dimmer is being used.

Is an analogue to DALI converter being used?

The light is not compatible with Analogue dimmers without a converter, it will need to be installed with a compatible dimmer in order to dim.

Compatible dimmer - OSram DALI MCU

Is there anything else we can help with?

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue.

Is the light working after you have disconnected the DALI converter?

As the light is working when the DALI is not connected, it is likely to be an issue with the DALI system.

Please contact your DALI engineer to resolve this issue.

Is there anything else we can help you with?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Consult an electrician as to whether the light has been installed with a compatible dimmer and/or control system.

Is there anything else we can help with?

Is the product installed with a dimmer?

Which direction is too bright/dim?

What height is the light installed over the table?

The trim blades are the four plastic blades that connect to the rectangular baffle of the downlight.

To check the blades have been set up correctly please refer to the installation guide.

Are the trim blades fitted?

Check the blades have been set up correctly.

Are the trim blades set up correctly?

Please refer to the instruction guide and re-fit trim blades.

Is there anything else we can help with?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

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5/5 Excellent

This issue could be caused by the table surface, CU-BEAM downlight is not suitable for use over glass or reflective surfaces.

Is there anything else we can help with?

Do you still have the trim blades?

Please refits the blades as per the installation guide.

Has this resolved the issue?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

This issue can be resolved by re-installing the light. CU-BEAM downlight is designed to be hung over a table and not used as general lighting for a room.

Please refer to the installation guide.

Is there anything else we can help with?

At what height is the product from the floor?

This issue could be resolved by installing a dimmer switch.

Alternatively the issue could be resolved by moving the light to a different location in the room.

Below is information on the different dimmer types available on market:

Analogue dimming, this is usually referred to as 1-10v dimming.

DALI - A lighting management control system.

AC mains/TRIAC - Not Compatible

AC/TRIAC dimmers are designed for resistive loads such as incadescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.

Is there anything else we can help with?

Please note; All electrical installation and repair work should be carried out by a qualified electrician in accordance with current local codes or regulations.

It is recommended that the product is installed over 2.5m from the floor to prevent glare.

Please refer to the operations manual for further advise.

Is there anything else we can help with?

Consult an electrician as to whether the light has been installed with a compatible dimmer and/or control system.

Is there anything else we can help with?

What type of dimmer is it?

DALI - A lighting management control system.

Analogue dimming, this is usually referred to as 1-10v dimming.

AC mains/TRIAC.

AC/TRIAC dimmers are designed for resistive loads such as incadescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.

What kind of dimmer is being used?

Consult an electrician as to whether the light has been installed with a compatible dimmer and/or control system.

Is there anything else we can help with?

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue.

Is the light working after you have disconnected the DALI converter?

As the light is working when the DALI is not connected, it is likely to be an issue with the DALI system.

Please contact your DALI engineer to resolve this issue.

Is there anything else we can help you with?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please note, a converter is required if an analogue dimmer is being used.

Is an analogue to DALI converter being used?

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue.

Is the light working after you have disconnected the DALI converter?

As the light is working when the DALI is not connected, it is likely to be an issue with the DALI system.

Please contact your DALI engineer to resolve this issue.

Is there anything else we can help you with?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

The light is not compatible with Analogue dimmers without a converter, it will need to be installed with a compatible dimmer in order to dim.

Compatible dimmer - OSram DALI MCU

Is there anything else we can help with?

The light is not compatible with AC/Mains Triac, it will need to be installed with a compatible dimmer in order to dim.

Compatible dimmer - OSram DALI MCU

Is there anything else we can help you with?

Please note: Products are supplied and approved with 4m of cables.

Is the desired length over 4m?

We do not advise customers to replace the wires as this will invalidate the warranty. The wires used are to an exact Dyson specification.

The Dyson Cu-Beam lights are only supplied and approved with/for 4m of cable.

Is there anything else we can help you with?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

The light is not compatible with Analogue dimmers without a converter, it will need to be installed with a compatible dimmer in order to dim.

Compatible dimmer - OSram DALI MCU

Is there anything else we can help with?

The light is not compatible with AC/Mains Triac, it will need to be installed with a compatible dimmer in order to dim.

Compatible dimmer - OSram DALI MCU

Is there anything else we can help you with?

Consult an electrician as to whether the light has been installed with a compatible dimmer and/or control system.

Is there anything else we can help with?

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue

Is the light working after you have disconnected the DALI converter?

As the light is working when the DALI is not connected, it is likely to be an issue with the DALI system.

Please contact your DALI engineer to resolve this issue.

Is there anything else we can help you with?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Consult an electrician as to whether the light has been installed with a compatible dimmer and/or control system.

Is there anything else we can help with?

The product needs to be installed with a compatible dimmer in order to adjust the brightness.

Compatible dimmer - OSram DALI MCU

Is there anything else we can help with?

Is the light connected to a DALI lighting management system?

What system is in use?

Check system and connections. Refer to the installation guide for more details.

Has this resolved the issue?

Adjust the upwards and downwards light distribution be manually using the dial on the luminaire (Please refer to the installation guide for further details).

Can the light be split manually?

As the light can be split manually, it is likely that the issue lies with the control system.

Please contact your light control system engineer or an electrician to resolve this issue.

Is there anything else we can help with?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

The light is not compatible with Analogue dimmers without a converter, it will need to be installed with a compatible dimmer in order to dim.

Compatible dimmer - OSram DALI MCU

Is there anything else we can help you with?

When connecting a DALI control system only the function of dimming is possible through the control system.

To adjust the upwards and downwards light distribution, this must be done by manually adjusting the dial on the luminaire (see installation guide for further details).

Both dimming and upwards/downwards light distribution are available through 0-10/1-10/PWM control systems.

Has this resolved the problem?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Consult an electrician as to whether the light has been installed with a compatible dimmer and/or control system

Is there anything else we can help with?

Is the light being used with a dimmer?

Are other lights/appliances working?

Only check the light if it is safe to do so.

If there is any doubt please contact an electrician or maintenance personnel.

Can you access the light safely?

Is there power supplied to the luminaire?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please note; All electrical installation and repair work should be carried out by a qualified electrician in accordance with current local codes or regulations.

Test the fuse

Turn off the light and remove power supply. Ensure that there is no power to the light before removing the fuse.

Turn the meter on and set it to OHMS.

Put one lead on each end of the fuse and check the display on the meter.

Has the fuse blown?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please replace the fuse and re-test the light.

Has this resolved the issue?

This issue should be resolved by an electrician.

Is there anything else we can help you with?

This is likely to be an issue with the electrical supply and will need to be resolved by an electrician.

Is there anything else we can help with?

What type of dimmer is it?

DALI - A lighting management control system.

Analogue dimming, this is usually referred to as 1-10v dimming.

AC mains/TRIAC.

AC/TRIAC dimmers are designed for resistive loads such as incadescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.

What kind of dimmer is being used?

Please note, a converter is required if an analogue dimmer is being used.

Is an analogue to DALI converter being used?

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue.

Is the light working after you have disconnected the DALI converter?

As the light is working when the DALI is not connected, it is likely to be an issue with the DALI system.

Please contact your DALI engineer to resolve this issue.

Is there anything else we can help you with?

The light is not compatible with Analogue dimmers without a converter, it will need to be installed with a compatible dimmer in order to dim.

Compatible dimmer - OSram DALI MCU

Is there anything else we can help with?

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue.

Is the light working after you have disconnected the DALI converter?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

As the light is working when the DALI is not connected, it is likely to be an issue with the DALI system.

Please contact your DALI engineer to resolve this issue.

Is there anything else we can help you with?

The light is not compatible with AC/Mains Triac, it will need to be installed with a compatible dimmer in order to dim.

Compatible dimmer - OSram DALI MCU

Is there anything else we can help you with?

Consult an electrician as to whether the light has been installed with a compatible dimmer and/or control system.

Is there anything else we can help with?

Is the light being used with a dimmer?

Are other lights/appliances working?

This is likely to be an issue with the electrical supply and will need to be resolved by an electrician.

Is there anything else we can help with?

Only check the light if it is safe to do so.

If there is any doubt please contact an electrician or maintenance personnel.

Can you access the light safely?

Is there power supplied to the luminaire?

Turn off the light and remove power supply. Ensure that there is no power to the light before removing the fuse.

Turn the meter on and set it to OHMS.

Put one lead on each end of the fuse and check the display on the meter.

Please note; All electrical installation and repair work should be carried out by a qualified electrician in accordance with current local codes or regulations.

Has the fuse blown?

Please replace the fuse and re-test the light.

Has this resolved the issue?

This issue should be resolved by an electrician.

Is there anything else we can help you with?

Consult an electrician as to whether the light has been installed with a compatible dimmer and/or control system.

Is there anything else we can help with?

What type of dimmer is it?

DALI - A lighting management control system.

Analogue dimming, this is usually referred to as 1-10v dimming.

AC mains/TRIAC.

AC/TRIAC dimmers are designed for resistive loads such as incadescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.

What kind of dimmer is being used?

The light is not compatible with AC/Mains Triac, it will need to be installed with a compatible dimmer in order to dim.

Compatible dimmer - OSram DALI MCU

Is there anything else we can help with?

Please select the appropriate option

Is the light switched on?

Please ensure that the light switch is on.

Has this resolved the issue?

Check that other appliances in the room are working, such as;

Other lights

Air conditioning

Fans/heaters etc.

Are other lights/appliances in the room working?

This is likely to be an issue with the electrical supply and will need to be resolved by an electrician.

Is there anything else we can help with?

Only check the light if it is safe to do so.

If there is any doubt please contact an electrician or maintenance personnel.

Is the light safely accessible?

This is likely to be an issue with the electrical supply and not related to CU-BEAM itself.

This issue should be resolved by an electrician.

Is there anything else we can help with?

Check voltage

Please check that the correct voltage is being supplied to the drive box 110 - 240v Max.

Please also check the voltage to the luminare (as shown) is 40V

Please only check the light if it is safe to do so, if there is any doubt we advise you to contact an electrician or member of maintenance personnel.

Is there power supplied to the Luminaire?

Test the fuse

Turn off the light and remove power supply. Ensure that there is no power to the light before removing the fuse.

Turn the meter on and set it to OHMS.

Put one lead on each end of the fuse and check the display on the meter.

Please note; All electrical installation and repair work should be carried out by a qualified electrician in accordance with current local codes or regulations.

Fuse type - 4 AMP 250v Fuse.

Has the fuse blown?

The DALI (Digital Addressable Lighting Interface) is a data protocol and transport mechanism. The common platform of DALI enables equipment from different manufacturers to be connected.

In this instance, we use this as a lighting management control system.

Is a DALI system being used?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue.

Is the light working after you have disconnected the DALI converter?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

As the light is working when the DALI is not connected, it is likely to be an issue with the DALI system.

Please contact your DALI engineer to resolve this issue.

Is there anything else we can help with?

Please replace the fuse and re-test the light.

Fuse type - 4 AMP 250v Fuse.

Has this resolved the issue?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check that other appliances in the room are working, such as;

Other lights

Air conditioning

Fans/heaters etc.

Are other lights/appliances in the room working?

Is the light installed with a dimmer?

Projecting up

Light appears from the top of the product.

Projecting down

Light appears from the base of the product.

Please note; If the product has been set up correctly there should be no/little glare - however some customers may prefer to use a dimmer to reduce the output of the light.

Which direction is the light coming out of the product?

All electrical installations and repair work should be carried out by qualified electrician in accordance with current local codes or regulations.

This means that the light has been installed in the wrong orientation and the issue can be resolved by re-installing the light correctly.

All electrical installations and repair work should be carried out by qualified electrician in accordance with current local codes or regulations.

Is there anything else we can help with?

It is recommended that the lights are installed over 2.5m from the floor to prevent glare.

At what height is the product from the floor?

This issue could be resolved by installing a dimmer switch.

Below is information on the different dimmer types available on market.

Analogue dimming, this is usually referred to as 1-10v dimming.

DALI - A lighting management control system.

AC mains/TRIAC

AC/TRIAC dimmers are designed for resistive loads such as incadescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.

Alternatively the issue could be resolved by moving the light to a different location in the room.

Is there anything else we can help with?

We do not advise customers to replace the wires as this will invalidate the warranty. The wires used are to an exact Dyson specification.

It is recommended that the product is installed over 2.5m from the floor to prevent glare.

Please note; All electrical installation and repair work should be carried out by a qualified electrician in accordance with current local codes or regulations.

Please refer to the installation guide.

Is there anything else we can help with?

Dimmer types

Analogue dimming, this is usually referred to as 1-10v dimming.

DALI - A lighting management control system.

AC mains/TRIAC

AC/TRIAC dimmers are designed for resistive loads such as incadescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.

What kind of dimmer is the product installed with?

The light is not compatible with AC/Mains Triac, it will need to be installed with a compatible dimmer in order to dim.

Compatible dimmer - OSram DALI MCU

Is there anything else we can help with?

Please note, a converter is required if an analogue dimmer is being used.

Is an analogue-DALI converter installed?

The product is not compatible with analogue controls, it will need to be installed with a compatible dimmer, or an analogue to DALI converter, in order to properly function.

Compatible dimmer - OSram DALI MCU

Is there anything else we can help with?

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue.

Is the light working after you have disconnected the DALI converter?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

As the light is working when the DALI is not connected, it is likely to be an issue with the DALI system.

Please contact your DALI engineer to resolve this issue.

Is there anything else we can help with?