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Dyson AM07 mini tower fan

Let's get your machine working.

See all steps

Please select the appropriate option

Replace the battery with type CR 2032.

Is there anything else we can help you with?

How to replace the battery in the remote

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote.

Replace the battery with type CR 2032.

Is there anything else we can help you with?

Please select the appropriate option

Is the clicking noise only occurring when the machine is oscillating?

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Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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Re-fit loop amplifier

Remove loop amplifier and refit it ensuring that there is no uneven gap between the it and the main body.

Has refitting the loop amplifier resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Check correct button is being pressed

Ensure correct button on remote is being pressed to adjust the airflow.

Point the remote directly at the front of the machine while pressing the button.

Does the airspeed change?

Remote buttons

On/Off

Oscillation On/Off

Airflow

Sleep timer

Do the other buttons on the remote work?

Use main body controls

Press and hold the button on the main body.

Does the airspeed change using the controls on the machine?

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 965824-03

Replacement remote control for your Dyson machine.

$19.99

Remote control

Remote control

Part no. 965824-03

Replacement remote control for your Dyson machine.

$19.99

$19.99

$19.99

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Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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Change batteries

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote.

Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 965824-03

Replacement remote control for your Dyson machine.

$19.99

Remote control

Remote control

Part no. 965824-03

Replacement remote control for your Dyson machine.

$19.99

$19.99

$19.99

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AM07 is intended for use as a desktop fan. IEC 60879 Performance and construction of electric and circulating fans and regulators states that the distance over which a fans airflow is felt should exceed three times its width. Dyson AM06/7/8 far surpasses this requirement.

Paper test

Turn the airflow control to maximum.

Hold a sheet of newspaper approximately 4 meters (13') away from the product.

The paper should lift beyond 45o.

Does the newspaper lift beyond 45 degrees?

Check the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier

Clean with a dry or damp cloth.

Ensure that the narrow opening is free of obstructions.

Main body

Clean the shroud with a dry cloth.

Use a soft brush to clear any blockages from the holes.

Has cleaning the machine resolved the problem?

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Please select the appropriate option

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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Perform a reset

To reset the machine, turn the power off (using either the power button on the remote or the main body), wait 60 seconds and then turn back on.

Has this resolved the issue?

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Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

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Do not plug in or attempt to use the machine if the power cord is damaged.

Check the electrics

Check that the household electrics are on.

Change the fuse in the machine's plug.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the issue?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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Interruption in electricity

Unplug the machine and leave it for 10 seconds.

Plug in and test the machine.

Has this resolved the issue?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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What sort of smell?

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WARNING: Do not use polish or detergent on any part of the machine.

Check and clean machine

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth.

Shroud - clean with a dry cloth or soft brush.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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Turn machine off

If none of the fan's functions work and the display shows an 'F' code carry out the following checks:

Turn the power off using either the power button on the remote or the main body.

Wait 60 seconds and then turn the machine back on.

Has the reset process resolved the issue?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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You might need a replacement part.

It looks like the Mini loop amplifier is not working. You can solve this by ordering a new one below.

Mini loop amplifier

Part no. 965937-03

Replacement mini loop amplifier for your Dyson fan.

$129.99

Mini loop amplifier

Mini loop amplifier

Part no. 965937-03

Replacement mini loop amplifier for your Dyson fan.

$129.99

$129.99

$129.99

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You might need a replacement part.

It looks like the Base is not working. You can solve this by ordering a new one below.

Base

Part no. 963473-03

Replacement base for your Dyson fan.

$22.99

Base

Base

Part no. 963473-03

Replacement base for your Dyson fan.

$22.99

Currently out of stock.

$22.99

Currently out of stock.

$22.99

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Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 965824-03

Replacement remote control for your Dyson machine.

$19.99

Remote control

Remote control

Part no. 965824-03

Replacement remote control for your Dyson machine.

$19.99

$19.99

$19.99

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Fit the base

Line up the arrows.

Twist the main body of the machine until it clicks into place.

Fit the loop amplifier

Line up the arrows.

Twist the loop until it clicks into place.

Is the loop now attached?

Check for obstructions

Check the opening of the main body and the loop amplifier for obstructions and remove as necessary.

Try to fit the loop again.

Has clearing away any obstructions resolved the problem?

Check for damage

Inspect the loop for any damage.

Are there any signs of damage on the loop amplifier?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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2/5 Average

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Does the machine have power?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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Check correct button is being pressed

Please check to ensure that the Oscillation On/Off button is being pressed.

Please note, the oscillation functions cannot be operated without the remote.

Point the remote directly at the front of the machine while pressing the button.

Has checking the remote resolved the problem?

Check remote

Standby On/Off.

Oscillation On/Off.

Please note, the oscillation functions cannot be operated without the remote.

Airflow control.

Sleep timer.

Please note, the timer functions cannot be operated without the remote.

Do the other functions on the remote work?

Replace the battery with type CR 2032.

Please follow the steps in the video.

Has changing the battery resolved the problem?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 965824-03

Replacement remote control for your Dyson machine.

$19.99

Remote control

Remote control

Part no. 965824-03

Replacement remote control for your Dyson machine.

$19.99

$19.99

$19.99

How would you rate our online support?

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Remove tape

The blue tape used during transit sould be removed before use.

Check feet

Ensure all the feet are attached to the base of the machine.

Check surface

Place the fan on a flat, non-slip surface.

Has this resolved the issue?

Check the remote

Ensure correct button on remote is being pressed.

Has checking the remote solved the problem?

Change the remote battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote.

Replace the battery with type CR 20.

Has changing the battery resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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Try machine controls

Press the button to turn the machine On/Off.

Hold the button to change the airflow.

Do the controls on the machine itself work?

Do not plug in or attempt to use the machine if the power cord is damaged.

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

If the power cord is damaged, please continue to the next step.

Change the fuse in the machine's plug.

Try the machine in a different plug socket.

Has this resolved the issue?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Interruption in electricity

Unplug the machine and leave it for 10 seconds.

After leaving the machine for 10 seconds, plug it back in and test to see if it is working.

Has this resolved the issue?

Ensure correct button on remote is being pressed

Standby On/Off.

Oscillation On/Off.

Please note, the oscillation functions cannot be operated without the remote.

Airflow control.

Sleep timer.

Please note, the timer functions cannot be operated without the remote.

Please ensure that you point the remote directly at the front of the machine while pressing the button.

Has testing the remote resolved the problem?

Assembling your machine

Lower the main body onto the base, aligning the arrows.

Turn the base clockwise until it clicks into place

Lower the loop amplifier onto the base, aligning the arrows.

Once aligned, turn the loop amplifier clockwise to lock.

The remote control can be magnetically attatchd to the top of the loop.

Is there anything else we can help you with?

Using the controls on the machine

Press the Standby button on the appliance to turn ON/OFF.

Press and hold the Standby button on the appliance to adjust the airflow.

Airflow will increase to a maximum before decreasing.

NB: The oscillation and timer functions cannot be operated without the remote control.

Is there anything else we can help you with?

Serial number location

The serial number can be found on the base of the machine.

Is there anything else we can help you with?

Getting started

Please follow the steps in the video.

Is there anything else we can help you with?

Using remote control

Standby On/Off

Oscillation On/Off

Airflow control.

Sleep timer

NB: The oscillation and timer functions cannot be operated without the remote.

Is there anything else we can help you with?

Power

To operate, point the remote control toward the front of the base and press the standby ON/OFF button.

Alternatively press the standby ON/OFF button on the main body.

Oscillation

Toggle oscillation on or off with the remote.

Airflow

Airflow can be set by the airflow buttons on the remote.

Airflow can also be set on the machine. Press and hold the power button to roll through settings 1 to 10.

Timer

To set the sleep timer, select the desired time.

When the time reaches zero, the appliance will go into standby mode.

To cancel, reduce the time until two dashes appear.

Tilt

Carefully hold the base and the top of the air loop amplifier.

Tilt forward or backward for the required airflow angle.

Attach the remote control to the top of the appliance with the buttons facing down.

Is there anything else we can help you with?

Do not use polish or detergent on any part of the machine.

Check and clean machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth.

Shroud - clean with a dry cloth or soft brush.

Is there anything else we can help you with?