Dyson AM05 fan heater

Let's get your machine working.

Retry machine at 32°F

On first use, the machine will default to a temperature 1°F higher than the current room temperature.

Thereafter, the machine will remember the last target temperature set.

The heater will not operate unless the target temperature is above the room temperature, or the target temperature is set to 32°F for cooling.

Please retry the machine at temperature setting 32°F.

Run heater at highest temperature

The heating elements turn on one at a time and so this is to be expected when the machine first turns on.

Run the heater for 1 minute at the highest temperature setting.

Airflow

Ensure the airflow button on the main body is being pressed. If the remote control is not working but the button on the machine is, please select 'Remote control not working'.

Each time the heating mode is selected, it conducts a short calibration cycle. Airflow will be automatically controlled during this cycle and you won't be able to adjust this yourself. To check if the machine is in the calibration cycle, set the machine to oscillate. If it is in the calibration cycle, it will not oscillate.

Once the calibration cycle is complete, the machine will revert to the selected airflow speed and temperature, unless the temperature of the room is above the target temperature. You should then be able to adjust the air speed.

Check remote is being used correctly

Please ensure that the remote is facing the correct way and has a clear line of sight to the base of the machine.

Replacing remote control battery

Unscrew the remote control battery lid.

Remove battery and replace it.

Re-insert and test the remote control again.

Test remote

Squeeze on the remote control below the buttons and operate one of the functions.

Camera test

The remote LED is invisible to the human eye, only a digital camera can show this is working.

Using a digital phone or camera, aim the LED at the lens and see if a red light shines through it.

NB: This check will not work for iPhone 5s or 6.

Move obstructions

Please retry the remote with the machine again, ensuring no obstructions.

Replace battery

Please replace the battery in the remote and call back if the problem persists.

Replace batteries

Replace the battery in the remote control and call back if the problem persists.

Replace the battery with type CR 20

Paper test

Turn the airflow control to maximum.

Hold a sheet of newspaper approximately 3 meters (10') away from the product.

The paper should lift beyond 45 degrees.

Please follow steps in the video.

Check and clean machine

Loop amplifier - clean with a dry or damp cloth.

Shroud - clean with a dry cloth or soft brush

Try the paper test again.

Target temperature

The temperature set on the machine is the target temperature of the room, not the temperature of the fan.

The temperature from the fan when in heating mode will not change.

Retry machine at 37°C/99°F

On first use, the heater will default to a temperature 1°C/33°F higher than the current room temperature.

Thereafter, the heater will remember the last target temperature set.

The heater will not operate unless the target temperature is above the room temperature.

Please retry the machine at temperature setting 37°C/99°F.

Check oscillation button

Ensure the oscillating button is pressed in fully on the main body and air flow is on (check the temperature range is above the room temperature).

If the remote control is not working please select 'Remote control not working'.

Check oscillation button

Ensure the oscillating button on the main body is being pressed.

If the remote control is not working but the button on the machine is, please select 'Remote control not working'.

Oscillation range

The machine should oscillate within 70 degrees from one side to another.

Oscillation speed

The machine should take approximately 4 seconds to oscillate from one side to the other.

Normal oscillation speed

The oscillating speed is normal.

Check oscillation button

Turn the machine off and back on again.

Please ensure the oscillating button is being pressed fully.

Check electrics

Check household electrics.

Unplug machine

Unplug the machine, plug back in and ensure the power button on the machine is being pressed fully.

Hold for 2 seconds.

Test remote

Use the buttons on the machine, not the remote control.

If the remote only isn't working, please select 'Remote control not working' from the drop down list.

Reduce temperature

This could be caused by the target temperature being set below the room temperature but above 0 degrees.

Switch the machine on and then reduce the temperature down to 32F for fan only or increase the temperature above the temperature of the room the the fan heater

Restart machine

Please turn the machine off and back on again.

Intermittent power

If the machine has been constantly heating for 9 hours, please select yes.

Run time

Dyson fan heaters and hot and cool purifiers have a positive safety feature where the machine deliberately switches off after 9 hours of continuous heating.

If you would like to continue using the machine after 9 hours, you will need to turn the machine back on by using either the power button on the remote control or main body.

Machine is working

This is normal and the machine is working as expected.

Checking the loop amplifier and shroud

Ensure all packaging, including plastic sleeve, have been removed.

Check the air inlet holes and loop amplifier for blockages and remove as necessary.

Use a soft brush to remove any debris. To clean, wipe with a dry or damp cloth. Do not use detergents or polishes.

Checking the loop amplifier and shroud

Check the air inlet holes and loop amplifier for blockages and remove as necessary.

Use a soft brush to remove any debris.

To clean, wipe with a dry or damp cloth.

Machine is working normally

This is completely normal.

The machine will run very slowly when in idle mode to keep air flowing over the thermostat so it can constantly regulate the temperature of the air.

This is a characteristic of the product and cannot be resolved with an exchange or return to base repair.

There is no safety concern.

If the noise is intrusive, switching the machine off at the wall will stop the noise, or altering the position of the product in the room might make the noise less audible.

Reset the machine

Please unplug the machine, leave for a minimum of 5 seconds.

Plug the machine in and switch on.

Machine is working

A red light indicates the heater is in use.

The machine is working as expected.

Unplug machine

Please unplug the machine, leave for a minimum of 5 seconds or until the LED goes out.

Plug the machine in and switch on.

Unplug machine

Please unplug the machine, leave for a minimum of 5 seconds or until the LED goes out.

Plug the machine in and switch on.

Unplug machine

Please unplug the machine, leave for a minimum of 5 seconds or until the LED goes out.

Plug the machine in and switch on.

Unplug machine

Please unplug the machine, leave for a minimum of 5 seconds or until the LED goes out.

Plug the machine in and switch on.

Unplug machine

Please unplug the machine, leave for a minimum of 5 seconds or until the LED goes out.

Plug the machine in and switch on.

Unplug machine

Please unplug the machine, leave for a minimum of 5 seconds or until the LED goes out.

Plug the machine in and switch on.

Unplug machine

Please unplug the machine, leave for a minimum of 5 seconds or until the LED goes out.

Plug the machine in and switch on.