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Dyson Pure Cool™ DP04 purifying fan Let's get your machine working

See all steps

Is there anything else we can help with?

Cleaning the machine

Clean the loop amplifier with a dry or damp cloth.

Clean the Main body with a dry cloth.

Clean the Main body with a dry cloth.

Clean the shroud with a dry cloth or soft brush.

Is there anything else we can help you with?

Please select the appropriate option

When your purifier switches from front to rear airflow there may be a clicking sound as the motor adjusts direction.

This is a normal sound for the purifier to make and is not an indicator of anything wrong with your machine.

Is the clicking noise only occurring when the machine is oscillating?

Check base

Check around the base of the machine for any debris or obstructions.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Continuous monitoring

The continuous monitoring option is used for air quality, temperature and humidity data to be relayed to the machine and app at all times, even when you have turned the purifier off. The sensors have small fans that maintain airflow for continuous monitoring, but this should not cause any audible noise interference.

Please check the following on the app:

Swipe up to reveal the setting tab and tap to open options.

Swipe down to find the continuous monitoring option and tap to open.

Turn OFF the 'Collect data when in standby' option. (The icon will turn grey when turned off). Save the change by pressing 'Done' at the top right of the page.

Continuous monitoring can now also be turned on/off by pressing the 'Auto' button on the remote control for five seconds.

Continuous monitoring can now also be turned on/off by pressing the 'Auto' button on the remote control for five seconds.

Retest the machine.

Has the noise stopped?

Restart the machine

Unplug the machine and leave it for 10 seconds.

Ensure the power cord is plugged into the center of the base.

Plug the machine back in and retest.

Has the noise stopped?

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.

The shrouds will release with the glass HEPA filters attached.

Plug the machine back in and retest.

Remove both filters

You might need a replacement part.

You can solve this by ordering a new HEPA filter below or you can contact our Customer Support Team at 1-866-314-8881.

HEPA filter

Part no. 968707-04

Replacement HEPA filter for your Dyson purifier.

$45.99

HEPA filter

HEPA filter

Part no. 968707-04

Replacement HEPA filter for your Dyson purifier.

$45.99

Currently out of stock.

$45.99

Keep me updated

Turn off power and unplug the machine.

To remove the carbon filters: press the tabs on both sides of the filters.

Plug the machine back in and retest.

Remove both filters

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Do the other buttons on the remote work?

Ensure correct button on remote is being pressed to adjust the airflow.

Does the airspeed change?

Test the other remote buttons

Test the other remote buttons

Do the other buttons on the remote work?

The other buttons on the remote are working

App OK, remote control issue

Test airspeed

Does the airspeed change using the Dyson Link app?

You might need a replacement part.

You can solve this by ordering a new Remote control below or you can contact our Customer Support Team at 1-866-314-8881.

Remote control

Part no. 969154-06

Replacement remote control for your Dyson Purifier.

$29.99

Remote control

Remote control

Part no. 969154-06

Replacement remote control for your Dyson Purifier.

$29.99

$29.99

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Check and clean loop amplifier

The following areas should be checked and cleaned to maintain the machine's performance.

Clean the loop amplifier with a dry or damp cloth.

Ensure that the narrow opening is free of obstructions.

Check and clean Main body

Clean the shroud of the Main body with a dry cloth.

Use a soft brush to clear any blockages from the holes.

Has cleaning the machine resolved the problem?

Check airflow direction

Check airflow direction
No power

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Ensure the cable is firmly plugged into the back of the machine.

Has this resolved the problem?

Do not attempt to use the machine until the power cord has been replaced.

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

If the using the buttons on the remote doesn't work, try changing the batteries.

Press the oscillation button on the remote.

If the using the buttons on the remote doesn't work, try changing the batteries.

Intermittent power

Check with the Dyson Link app

Has this resolved the problem?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Is there anything showing on the screen?

Test the remote control

Ensure the correct button on the remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Test the other remote buttons

On/Off

On/Off

Has checking the remote resolved the problem?

Press the ON/OFF button on the Main body of the machine.

Does the machine turn off?

Point the remote directly at the front of the machine while pressing the button.

Does the machine turn off using the remote?

Open the Dyson Link app.

Check the app

Check the Dyson Link app

Open the Dyson Link app.

Check the app

Check the Dyson Link app

What sort of smell?

Check and clean machine

The following areas should be checked and cleaned to maintain the machine's performance.

Clean loop amplifier with a dry or damp cloth.

Clean the Main body with a dry cloth.

Clean inlet grille with a dry cloth or soft brush.

Your filter may need replacing.

Check filter life within the app, on the display screen, or for excessive build up of dust within the inlet.

Has this resolved the problem?

Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds. Dispose of used filter units in accordance with local regulations.

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.

The shrouds will release with the glass HEPA filters attached.

Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds. Dispose of used filter units in accordance with local regulations.

Push the new glass HEPA filters into the shrouds until secure. Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.

Has changing the filter resolved the problem?

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.

To remove the carbon filters: press the tabs on both sides of the filters.

Dispose of the carbon filters in the bin. Dispose of used filter units in accordance with local regulations.

Push the new carbon filters onto the base until secure.

Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Oscillation button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The carbon filter level will be reset and the appliance is ready to use.

Has changing the filter resolved the problem?

Do not plug in or attempt to use the machine in this condition.

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Dyson Genuine Filter (DP04, TP04, HP04) below or you can contact our Customer Support Team at 1-866-314-8881.

Dyson Genuine Filter (DP04, TP04, HP04)

Part no. 969048-01

$79.99

Dyson Genuine Filter (DP04, TP04, HP04)

Dyson Genuine Filter (DP04, TP04, HP04)

Part no. 969048-01

$79.99

$79.99

You might need a replacement part.

You can solve this by ordering a new HEPA filter below or you can contact our Customer Support Team at 1-866-314-8881.

HEPA filter

Part no. 968707-04

Replacement HEPA filter for your Dyson purifier.

$45.99

HEPA filter

HEPA filter

Part no. 968707-04

Replacement HEPA filter for your Dyson purifier.

$45.99

Currently out of stock.

$45.99

Keep me updated

You might need a replacement part.

You can solve this by ordering a new Inner carbon filter below or you can contact our Customer Support Team at 1-866-314-8881.

Inner carbon filter

Part no. 968708-04

Replacement inner carbon filter for your Dyson purifier.

$39.99

Inner carbon filter

Inner carbon filter

Part no. 968708-04

Replacement inner carbon filter for your Dyson purifier.

$39.99

$39.99

How to install this part

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Power supply below or you can contact our Customer Support Team at 1-866-314-8881.

Power supply

Part no. 969155-05

Replacement power supply for your Dyson Purifier.

$63.99

Power supply

Power supply

Part no. 969155-05

Replacement power supply for your Dyson Purifier.

$63.99

$63.99

You might need a replacement part.

You can solve this by ordering a new Remote control below or you can contact our Customer Support Team at 1-866-314-8881.

Remote control

Part no. 969154-06

Replacement remote control for your Dyson Purifier.

$29.99

Remote control

Remote control

Part no. 969154-06

Replacement remote control for your Dyson Purifier.

$29.99

$29.99

You might need a replacement part.

You can solve this by ordering a new Filter shroud below or you can contact our Customer Support Team at 1-866-314-8881.

Filter shroud

Part no. 969156-03

Replacement Filter shroud for your Dyson purifier.

$29.99

Filter shroud

Filter shroud

Part no. 969156-03

Replacement Filter shroud for your Dyson purifier.

$29.99

$29.99

Check machine base

Ensure all the feet are attached to the base of the machine.

Place the purifier on a flat, non-slip surface.

Has this resolved the problem?

Check remote control

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Test the other remote buttons

On/Off

Does the machine now oscillate?

Has checking the remote resolved the problem?

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

Intermittent power

If you do not have the Dyson Link app set up, please select 'No' as the next option.

The oscillation won't turn off

<p>Open the app and set the machine to oscillate.</p>

Check remote control

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Has checking the remote resolved the problem?

Check other buttons

Test the other buttons on the remote.

On/Off

Does the machine now oscillate?

Do the other functions on the remote work?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

Has pointing the remote at the machine without obstructions resolved the issue?

Intermittent power

If you do not have the Dyson Link app set up, please select 'No' as the next option.

<p>Open the app and set the machine to oscillate.</p>

Point the remote at the base of the purifier and test the controls.

Remote control doesn't work

Point the remote at the base of the purifier and test the controls.

Do the controls on the Dyson Link app work?

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery solved the problem?

Fault

Reset the machine.

Unplug the machine and leave it for 10 seconds.

Ensure the power cord is plugged into the center of the base.

Plug the machine back in and retest.

Has this resolved the problem?

Restart the machine

Switch off and unplug the machine.

Ensure all outside doors and windows are closed.

Vacuum the two sensor slots to the left of the LCD screen with a Dyson brush attachment.

Plug in and test the machine.

Has this resolved the problem?

Switch off and unplug the machine.

Move the machine to another room.

Plug in and test the machine.

Has this resolved the problem?

Night mode is not working

When in Night mode, your machine will automatically sense the ambient light level and adjust the resting screen brightness accordingly.

If the room is bright, (for example, the lights are on), the screen's display will be set to minimum brightness. If the room is dark (lights off) the screen is turned off.

In both scenarios, when the machine is interacted with, the screen brightness will uplift.

Has this resolved the problem?

The display will not stay on my selected screen

The interface is designed to stay on the screen you select. Please ensure the remote is not being accidentally pressed.

Has this resolved the problem?

My display is reading green but the fan is working at high speed

There may be times when the display is showing green but the fan speed is still high.

This is due to the machine always trying to maintain high air quality. For example, in a room with leaky windows, the machine has to work harder via a higher Fan speed to maintain a high air quality.

If you want the fan to be quieter, you can choose to change the airflow direction to face backwards, or turn the machine to manual mode and lower the airspeed.

Has this resolved the problem?

My readings are showing in different colours

The colour of the numbers and readings on the display are linked to the air quality of the respective category.

Green denotes a high air quality, with low pollutants, and red, low air quality with a high amount of pollutants.

Different categories can have different levels of pollutants at the same time, and will therefore display in different colours.

Has this resolved the problem?

The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.

If the power cuts out within the hour, the initialisation period will continue from where it left off.

How long has your purifier been turned on for?

If your machine is new out the box and has not been turned on for over an hour, please allow a full hour to complete, with your purifier plugged into a secure power source.

Once the full hour has elapsed, turn the machine off and then on again, either with the main power button on the machine, or the remote control.

Has this resolved the performance issue?

If your purifier has been plugged into a stable power source for over one hour, and the VOC and/or NO2 screens still do not show, please unplug your machine from the wall, leave for one minute, plug back in, and then turn on using either the main power button, or the button on the remote.

Do the VOC and/or NO2 readings now show?

Dyson Link app and connectivity

If this is your first time connecting, please select 'Connection journey'.

If you are experiencing an issue connecting, please select 'Connection failure'.

If you have already connected but are experiencing issues with your app, please select 'Post connection troubleshooting'.

App version

App version

Please select the appropriate option

Closer connection

Closer connection

Factory reset

Factory reset

Remove machine

We would advise before re-connecting, to remove the machine completely from the app.

You can do this by pressing the settings button in the top right of your app, selecting your machines settings and pressing 'remove machine' at the bottom of that screen.

Issue not resolved

Please follow the next step.

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Dyson Link app

You can download the latest version from the Google Play store or Apple iTunes.

Your My Dyson account

Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.

To set up an account you will require a valid email address and password.

Have you successfully logged into the app?

Please select the next step

Add a machine

Please select 'Add machine' at the bottom of the screen to begin the connection journey.

Select your Dyson machine

Select your machine by choosing 'air treatment' and then your model of purifier.

Please select the next step

We've found these Dyson machines

Check that the Bluetooth and Wi-Fi are still enabled on your device.

Press and hold your purifiers power button for 5 seconds. Once enabled a solid white WiFi symbol will display on your purifier.

Check your device's settings

Machine not visible using Bluetooth

Are you this machine's new owner?

Detecting your device

You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.

It is located at the bottom of where the shroud sits on the main body of the machine.

Please select the next step

Activate the pairing process

Make sure you hold your device to the left hand side of the display to ensure it detects your device

Press and hold your purifier's power button for 5 seconds. Once enabled, a solid white WiFi symbol will display on your purifier.

Ensure you press and release the button instantly

WARNING: Do not hold the button down

Activating the pairing process
Pairing machine

Please select the next step

Now, let's complete your machine's connection set-up.

Please press 'Continue set-up' to proceed.

Password

Please select the next step

Please wait while the app verifies the connection with your machine.

Enter network password

Please select the next step

Confirming connection

Machine not connected

Closer connection

Please ensure you are typing in the correct and full WiFi password.

Incorrect password

Incorrect password

We advise you not to connect our product to a child protection Wi-Fi as this may restrict the connection.

Encryption

If you have been successful in pairing your machine, please continue the connection journey by selecting "Machine connected".

If you are still experiencing an issue, please select 'Issue not resolved'

Connection issue

Please select the appropriate option

Factory reset

Factory reset

Please check your purifier is plugged in and switched on.

Please select the appropriate option

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Dyson Link app

You can download the latest version from the Google Play store or Apple iTunes.

Your My Dyson account

Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.

Please select the next step

Add a machine

Please select 'Add machine' at the bottom of the screen to begin the connection journey.

Select your Dyson machine

Select your machine by choosing 'air treatment' and then your model of purifier.

Please select the next step

We've found these Dyson machines

Check that the Bluetooth and Wi-Fi are still enabled on your device.

Press and hold your purifiers power button for 5 seconds. Once enabled a solid white WiFi symbol will display on your purifier.

Check your device's settings

Machine not visible using Bluetooth

Connectivity disabled on purifier

Is the machine visible?

Manual connection

Please select the appropriate option

Checking WiFi

Enter this code into the following screen and it should detect your machine.

You can download the latest version from the Google Play store or Apple iTunes.

Locate code

Please select your machine from the list of discovered machines.

Check the WiFi connection

Factory reset

Factory reset

Please check your purifier is plugged in and switched on.

Please select the appropriate option

Detecting your device

You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.

It is located at the bottom of where the shroud sits on the main body of the machine.

Please select the next step

Machine connected

Your machine is now connected to your Dyson Link app.

Please follow the rest of the steps to complete the set-up process.

Bypass ownership?

The owner of this machine will continue to have access to it, be able to control it, and view its data.

If you are happy with this, please press 'OK' below.

Please select the next step

Where is the machine?

Where is your purifier?
Personalise your machine and use it with voice control services.

Please select the next step

Select location

Please select a location from the list shown on your device before submitting and confirming your selection.

Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.

Please select the next step

Select date

Please press 'select date' and tap the date you purchased your machine. We'll need this for your guarantee.

It is recommended that you keep hold of your proof of purchase.

Please select the next step

Auto update

Please ensure 'Auto-update' is turned on.

This will make sure you automatically receive the latest features and your app functions correctly.

Tap the text at the top of the screen to set your location and display outdoor air quality information

Setup complete

Your machine is now fully connected and setup.

If you need further assistance, please select that option.

Please press 'select date' and tap the date you purchased your machine. We'll need this for your warranty.

It is recommended that you keep hold of your proof of purchase.

Please select the appropriate option

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Taking ownership

If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.

Please select the next step

Closer connection

Please ensure you are typing in the correct and full WiFi password.

Enable Bluetooth

Enable Bluetooth

Has this resolved the performance issue?

Please select the next step

Is the machine visible?

Manual connection

Please select the appropriate option

To set up an account you will require a valid email address and password.

Enter this code into the following screen and it should detect your machine.

You can download the latest version from the Google Play store or Apple iTunes.

Locate code

Please select your machine from the list of discovered machines.

Check the WiFi connection

Factory reset

Factory reset

Please check your purifier is plugged in and switched on.

Please select the appropriate option

Detecting your device

You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.

It is located at the bottom of where the shroud sits on the main body of the machine.

Please select the next step

Activate the pairing process

Make sure you hold your device to the left hand side of the display to ensure it detects your device

Please select the next step

Now, let's complete your machine's connection set-up.

Please press 'Continue set-up' to proceed.

Password

Please select the next step

Please wait while the app verifies the connection with your machine.

Bluetooth on

Please select the next step

Confirming connection

Machine not connected

Closer connection

Please ensure you are typing in the correct and full WiFi password.

Incorrect password

Incorrect password

We advise you not to connect our product to a child protection Wi-Fi as this may restrict the connection.

Encryption

If you have been successful in pairing your machine, please continue the connection journey by selecting "Machine connected".

If you are still experiencing an issue, please select 'Issue not resolved'

Connection issue

Please select the appropriate option

Please select your machine from the list of discovered machines.

Check the WiFi connection

Factory reset

Factory reset

Please check your purifier is plugged in and switched on.

Please select the appropriate option

Machine connected

Your machine is now connected to your Dyson Link app.

Please follow the rest of the steps to complete the set-up process.

Bypass ownership?

The owner of this machine will continue to have access to it, be able to control it, and view its data.

If you are happy with this, please press 'OK' below.

Please select the next step

Where is the machine?

Please enter the network password for your chosen network.

Please select the next step

Select location

Please select a location from the list shown on your device before submitting and confirming your selection.

Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.

Please select the next step

Select date

Please press 'select date' and tap the date you purchased your machine. We'll need this for your guarantee.

It is recommended that you keep hold of your proof of purchase.

Please select the next step

Auto update

Please ensure 'Auto-update' is turned on.

This will make sure you automatically receive the latest features and your app functions correctly.

Tap the text at the top of the screen to set your location and display outdoor air quality information

To personalise the machine and use with voice control services, select which room your machine is in.

Please select the next step

Your machine is now fully connected and setup.

If you need further assistance, please select that option.

Please press 'select date' and tap the date you purchased your machine. We'll need this for your warranty.

It is recommended that you keep hold of your proof of purchase.

Please select the appropriate option

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Taking ownership

If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.

Please select the next step

Closer connection

Please ensure you are typing in the correct and full WiFi password.

Locating your purifier's code

Enable Bluetooth

Has this resolved the problem?

Please select the next step

Detecting your device

You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.

It is located at the bottom of where the shroud sits on the main body of the machine.

Please select the next step

Multiple failures logging into the account (4 or more will) will result in the account becoming locked. The account will remain locked for a 30 minutes period.

Password reset

Password reset

Have you successfully logged into the app?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

If the Dyson Link app has displayed an on-screen error which reads, 'We've detected a problem with your machine', please select that option.

If you are unsure where the connection journey failed, please restart the connection by selecting 'Connection journey' from the available options.

We've detected a problem with your machine

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Checking your machines air information

App controls

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

App controls

To control your machine whilst it is connected, press the remote control icon in the bottom left of the home screen.

Airflow direction

To control your machine whilst it is connected, press the remote control icon in the bottom left of the home screen.

Is there anything else we can help with?

On/Off

The button highlighted will turn the main power to the machine on or off.

Is there anything else we can help with?

Automatic mode

You can set the machine to automatically purifier the room when it drops below a certain threshold by pressing the highlighted button to turn automatic mode on or off.

Is there anything else we can help with?

Fan speed

Change the airflow speed using the Airflow Speed Control.

NB: The fan speed setting is between 1-10.

Is there anything else we can help with?

Night mode

You can dim the machines LED display and turn on night mode by pressing the highlighted button.

Is there anything else we can help with?

Oscillation

The button highlighted will turn the machines oscillation on or off.

Is there anything else we can help with?

Timer

You can turn a timer on for your machine by pressing the highlighted button and selecting how long you want the machine to run for.

Is there anything else we can help with?

When the appliance detects that the nonwashable glass HEPA filters need replacing the display on the appliance will show a solid purple bar.

Selecting the correct filter

Changing the carbon filters

Changing the filter

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.

To remove the carbon filters: press the tabs on both sides of the filters.

Dispose of the carbon filters in the bin. Dispose of used filter units in accordance with local regulations.

Push the new carbon filters onto the base until secure.

Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Oscillation button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The carbon filter level will be reset and the appliance is ready to use.

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Changing the filter

Finally, press and hold the Standby button on the remote control. The machine's display screen will countdown from five, finishing with the default screen.

Slide the buttons down on either side of the filter covers.

The filter covers will release with the combi filters attached.

Remember, the Dyson Cryptomic™ filters are permanent, so won't need to be changed.

Remove the combi filters directly into the bin by pushing in the tabs on the filter covers.

Dispose of used filter units in accordance with local regulations.

Push the new combi filters into the filter covers until secure.

Plug the machine in and switch on at the wall.

Your machine will come with both filters.

Please select the filter you need assistance with.

This will reset the combi filter life.

Resetting your machine's filter life

You can also reset your filter life in your settings on the app.

Begin by unplugging your machine from the mains power outlet.

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Changing the glass HEPA filter

Install the filter

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.

The shrouds will release with the glass HEPA filters attached.

Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds. Dispose of used filter units in accordance with local regulations.

Push the new glass HEPA filters into the shrouds until secure. Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.

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Insert the Dyson Cryptomic™ filter where the carbon filter used to be.

Slide the buttons down on either side of the filter covers.

The filter covers will release with the combi filters attached.

Push firmly until it clicks into place.

Insert filter

It's permanent, so once fitted, you won't need to change it.

Now attach each half of your new combi filter to the filter covers, where the HEPA filters used to be.

Then, push the filter covers back onto the machine's base until they click back into position.

Attach the filter covers

You'll need to update your machine's software, so it knows you've upgraded your filters.

Update the software

Update the software
Scheduling

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Scheduling

To setup a schedule on your machine, once your machine is connected, press the timer icon in the bottom right.

Select a time based on how long you want the machine to run before turning off.

Please select the appropriate option

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Scheduling issue

The scheduling function of the app will not work if there are more than 35 cleans scheduled per week. If you have more than 35 cleans scheduled, please remove as necessary.

If you have less than 35 cleans scheduled per week and you are still experiencing an issue, please remove all of the schedules and re-add each of them.

Has this resolved the problem?

Remove the machine from the App

Press the settings option in the top right of the home page, scroll to the bottom, tap remove my machine and confirm your choice.

Home location

Please select the appropriate option

Setting your machines home location

Software information

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Checking your machines software information

To check your machines software information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

from here, navigate to the software option. Here you can check the software version and enable/disable auto-update.

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Activity

Air quality

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On the app screen the customer will be able to see explanations for: Outdoor Air Quality; Particulate Matter (PM2.5); Outdoor Temperature; Relative Humidity (RH)

Product guide

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Here you will find useful guides on how to get the most out of your machine:

  • Know your purifier
  • Quick start
  • Lights
  • Modes

The product guide also includes instructions on how to maintain your machine, and how to solve any problems, including those indicated by the fault lights on the machine.

Scroll up and down to view the options, swipe right and left to move between steps. This section also contains further information:

Contact Dyson

Privacy Policy

Licenses

App remote

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Here you can control your purifier without the need to use the remote;

On/Off/Auto

Airflow

Oscillation

Sleep timer

Night mode

Dyson Link Mini-program

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<p>When the appliance detects that the non washable glass HEPA filters need replacing the display on the appliance will show an empty bar.</p>

User guide

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.

The shrouds will release with the glass HEPA filters attached.

Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds. Dispose of used filter units in accordance with local regulations.

Push the new glass HEPA filters into the shrouds until secure. Push the shrouds until they click back into position in the base.

Push the new glass HEPA filters into the shrouds until secure. Push the shrouds until they click back into position in the base.

Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.

Is there anything else we can help you with?

<p>When the appliance detects that the non washable glass HEPA filters need replacing the display on the appliance will show an empty bar.</p>

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.

To remove the carbon filters: press the tabs on both sides of the filters.

Dispose of the carbon filters in the bin. Dispose of used filter units in accordance with local regulations.