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Dyson Pure Cool™ DP04 purifying fan

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Is there anything else we can help with?

The following areas should be checked and cleaned to maintain the machine's performance:

Clean the loop amplifier with a dry or damp cloth.

Clean the Main body with a dry cloth.

Clean the shroud with a dry cloth or soft brush.

More help required

Maintaining your Dyson machine

Has this resolved the problem?

Exchange required

Check base

Clicking when oscillating

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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There may be instances when the display shows green, indicating high air quality, but the fan speed is still high. This is due to the machine constantly seeking to maintain a good air quality, and in scenarios such as rooms with leaky windows, the machine must work harder to maintain a good air quality.

This will only happen when the machine is set on auto. To turn off Auto mode, please select Manual mode, either using the remote control or on the app.

Continuous monitoring

Please check the following on the app:

Swipe up to reveal the setting tab and tap to open options.

Swipe down to find the continuous monitoring option and tap to open.

Turn OFF the 'Collect data when in standby' option. (The icon will turn grey when turned off). Save the change by pressing 'Done' at the top right of the page.

Continuous monitoring can now also be turned on/off by pressing the 'Auto' button on the remote control for five seconds.

Retest the machine.

Whining or whistling noise

Humming noise when turned off

Ensure the power cord is plugged into the center of the base.

Restart the machine

Plug the machine back in and retest.

Has removing the filters stopped the noise?

Humming noise when turned off

The shrouds will release with the glass HEPA filters attached.

This issue can be resolved by ordering a replacement inner carbon filter.

Has removing the filters stopped the noise?

You might need a replacement part.

You can solve this by ordering a new HEPA filter below or you can contact our Customer Support Team at 1-866-314-8881.

HEPA filter

Part no. 968707-04

Replacement HEPA filter for your Dyson purifier.

$75.99

HEPA filter

Part no. 968707-04

Replacement HEPA filter for your Dyson purifier.

$75.99

$75.99

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To remove the carbon filters: press the tabs on both sides of the filters.

Performance
Has removing the filters stopped the noise?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Do the other buttons on the remote work?

Remote controls

The airspeed won't change

Is your machine linked to the Dyson Link app?

Test the other remote buttons

The other buttons on the remote are working

App OK, remote control issue

Test airspeed

You might need a replacement part.

You can solve this by ordering a new Remote control below or you can contact our Customer Support Team at 1-866-314-8881.

Remote control

Part no. 969154-06

Replacement remote control for your Dyson Purifier.

$29.99

Remote control

Remote control

Part no. 969154-06

Replacement remote control for your Dyson Purifier.

$29.99

$29.99

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Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has cleaning the machine resolved the problem?

Changing the battery

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Clean the shroud of the Main body with a dry cloth.

Use a soft brush to clear any blockages from the holes.

Check and clean loop amplifier

Power or electrical issue

Check and clean Main body

Airspeed not as powerful

You can do this by pressing the airflow direction button on the remote control.

Check airflow direction
No power

Check the plug and power cord for signs of damage.

Check the electrics

Try the machine in a different plug socket.

Ensure the cable is firmly plugged into the back of the machine.

Do not attempt to use the machine until the power cord has been replaced.

Power cable is broken or damaged

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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If the using the buttons on the remote doesn't work, try changing the batteries.

Check using the remote control

Try using the Dyson Link app to control the oscillation.

Intermittent power

Check with the Dyson Link app

Clicking when oscillating

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Appliance oscillating with no power or airflow

Test the other buttons on the remote.

On/Off

Oscillation

Automatic mode

Sleep timer

Night mode

Point the remote directly at the front of the machine while pressing the button.

Airflow speed

Is your machine linked to the Dyson Link app?

On/Off

Does the machine turn off?

<p>Ensure the correct button on the remote is being pressed.</p>

Customer claims

Airflow speed

Under your Purifier, open the remote on the app and press the ON/OFF button.

Check the app

Under your Purifier, open the remote on the app and press the ON/OFF button.

Check the app

Check the Dyson Link app

Clean inlet grille with a dry cloth or soft brush.

Check and clean machine

Clean the shroud with a dry cloth or soft brush.

Your filter may need replacing.

Check filter life within the app, on the display screen, or for excessive build up of dust within the inlet.

Please select the appropriate filter

Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds. Dispose of used filter units in accordance with local regulations.

The shrouds will release with the glass HEPA filters attached.

This issue can be resolved by ordering a replacement inner carbon filter.

Push the new glass HEPA filters into the shrouds until secure. Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.

Changing the carbon filters

Changing the glass HEPA filter

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.

Dispose of the carbon filters in the bin. Dispose of used filter units in accordance with local regulations.

Performance

Push the new carbon filters onto the base until secure.

Push the shrouds until they click back into position in the base.

Press and hold the Oscillation button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The carbon filter level will be reset and the appliance is ready to use.

Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.

Do not plug in or attempt to use the machine in this condition.

Changing the glass HEPA filter

Burning

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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You might need a replacement part.

You can solve this by ordering a new Dyson Genuine Replacement Filter (DP04, TP04, HP04) #969048-01 below or you can contact our Customer Support Team at 1-866-314-8881.

Dyson Genuine Replacement Filter (DP04, TP04, HP04) #969048-01

Part no. 969048-01

$79.99

Dyson Genuine Replacement Filter (DP04, TP04, HP04) #969048-01

Part no. 969048-01

$79.99

$79.99

How would you rate our online support?

1/5 Poor

2/5 Average

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4/5 Very Good

5/5 Excellent

You might need a replacement part.

You can solve this by ordering a new HEPA filter below or you can contact our Customer Support Team at 1-866-314-8881.

HEPA filter

Part no. 968707-04

Replacement HEPA filter for your Dyson purifier.

$75.99

HEPA filter

Part no. 968707-04

Replacement HEPA filter for your Dyson purifier.

$75.99

$75.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

You can solve this by ordering a new Inner carbon filter below or you can contact our Customer Support Team at 1-866-314-8881.

Inner carbon filter

Part no. 968708-04

Replacement inner carbon filter for your Dyson purifier.

$75.99

Inner carbon filter

Part no. 968708-04

Replacement inner carbon filter for your Dyson purifier.

$75.99

$75.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

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4/5 Very Good

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You might need a replacement part.

You can solve this by ordering a new Power supply below or you can contact our Customer Support Team at 1-866-314-8881.

Power supply

Part no. 969155-05

Replacement power supply for your Dyson Purifier.

$63.99

Power supply

Power supply

Part no. 969155-05

Replacement power supply for your Dyson Purifier.

$63.99

$63.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

You can solve this by ordering a new Remote control below or you can contact our Customer Support Team at 1-866-314-8881.

Remote control

Part no. 969154-06

Replacement remote control for your Dyson Purifier.

$29.99

Remote control

Remote control

Part no. 969154-06

Replacement remote control for your Dyson Purifier.

$29.99

$29.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

You can solve this by ordering a new Filter shroud below or you can contact our Customer Support Team at 1-866-314-8881.

Filter shroud

Part no. 969156-03

Replacement Filter shroud for your Dyson purifier.

$29.99

Filter shroud

Filter shroud

Part no. 969156-03

Replacement Filter shroud for your Dyson purifier.

$29.99

Currently out of stock.

$29.99

How would you rate our online support?

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Place the purifier on a flat, non-slip surface.

Check machine base
Check remote control

Clicking when oscillating

Ensure correct button on remote is being pressed.

Airflow direction

Airflow speed

Is your machine linked to the Dyson Link app?

On/Off

Does the machine now oscillate?

<p>Ensure the correct button on the remote is being pressed.</p>

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has cleaning the machine resolved the problem?

Changing the battery

Intermittent power

If you do not have the Dyson Link app set up, please select 'No' as the next option.

The oscillation won't turn off

<p>Open the app and set the machine to oscillate.</p>

Ensure correct button on remote is being pressed.

Airflow direction

Airflow speed

<p>Ensure the correct button on the remote is being pressed.</p>

Machine has power

Check other buttons

On/Off

Does the machine now oscillate?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has cleaning the machine resolved the problem?

Changing the battery

Has pointing the remote at the machine without obstructions resolved the issue?

Intermittent power

If you do not have the Dyson Link app set up, please select 'No' as the next option.

<p>Open the app and set the machine to oscillate.</p>

There is an issue with the display

Remote control doesn't work

Point the remote at the base of the purifier and test the controls.

Has changing the battery solved the problem?

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has cleaning the machine resolved the problem?

Fault screens

My screen is displaying severe/purple air quality
Restart the machine

Plug the machine back in and retest.

Has removing the filters stopped the noise?

Clicking when oscillating

Ensure the power cord is plugged into the center of the base.

Move the machine to another room.

Vacuum the two sensor slots to the left of the LCD screen with a Dyson brush attachment.

Night mode is not working

Ensure all outside doors and windows are closed.

Clicking when oscillating

Move the machine to another room.

Plug in and test the machine.

Ensure all outside doors and windows are closed.

Clicking when oscillating

When in Night mode, your machine will automatically sense the ambient light level and adjust the resting screen brightness accordingly.

If the room is bright, (for example, the lights are on), the screen's display will be set to minimum brightness. If the room is dark (lights off) the screen is turned off.

In both scenarios, when the machine is interacted with, the screen brightness will uplift.

The display will not stay on my selected screen

Clicking when oscillating

The interface is designed to stay on the screen you select. Please ensure the remote is not being accidentally pressed.

My display is reading green but the fan is working at high speed

Clicking when oscillating

There may be times when the display is showing green but the fan speed is still high.

This is due to the machine always trying to maintain high air quality. For example, in a room with leaky windows, the machine has to work harder via a higher Fan speed to maintain a high air quality.

If you want the fan to be quieter, you can choose to change the airflow direction to face backwards, or turn the machine to manual mode and lower the airspeed.

My readings are showing in different colors

Clicking when oscillating

The colour of the numbers and readings on the display are linked to the air quality of the respective category.

Green denotes a high air quality, with low pollutants, and red, low air quality with a high amount of pollutants.

Different categories can have different levels of pollutants at the same time, and will therefore display in different colors.

How long has your purifier been turned on for?

Clicking when oscillating

Do the VOC and/or NO2 readings now show?

The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.

If the power cuts out within the hour, the initialisation period will continue from where it left off.

Please select the appropriate option

Cancel Sleep timer

To make Alexa cancel the sleep timer, clearly state the following;

Alexa, ask Dyson to cancel purifier sleep timer

Enable Front Flow

To make Alexa enable front flow, clearly state the following;

Alexa, ask Dyson purifier to enable front flow

Enable Rear Flow

To make Alexa enable rear flow, clearly state the following;

Alexa, ask Dyson purifier to enable rear flow

Set Oscillation

To make Alexa set oscillation, clearly state the following;

Ask Dyson purifier to oscillate at 180 degrees

Set Sleep Timer

To make Alexa set the sleep timer, clearly state the following;

Ask Dyson purifier to turn off in 15 minutes

To make Alexa check the indoor NO2 level clearly state the following;

Alexa, ask Dyson for the indoor NO2 level

To make Alexa check the indoor PM10 level clearly state the following;

Alexa, ask Dyson for the indoor PM10 level

To make Alexa check the indoor VOC level clearly state the following;

Alexa, ask Dyson for the indoor VOC level

To make Alexa check the indoor PM2.5 level clearly state the following;

Alexa, ask Dyson for the indoor PM2.5 level

Wi-Fi connection issues

WiFi connection issues

It is important to ascertain if the issue is with Alexa/Echo, or with the Dyson product. Try asking Alexa a general question, such as 'Alexa, what is the weather for tomorrow?'

Operate your Dyson machine manually - use the remote or controls to turn the purifier on, or press the power button on the robot.

Echo’s connectivity status is indicated by the power LED on the bottom rear of the device, with white meaning good and orange denoting no WiFi connectivity. If you are experiencing intermittent connectivity or non-existent WiFi connectivity with your Amazon Echo, here's what to try.

First, reboot your router and turn your Echo off and on again, waiting at least 10 minutes to give time for them to reconnect. Whilst waiting, you can also try re-positioning your Echo away from devices that may be interfering with the signal.

You can also reduce the congestion on your WiFi network by removing unused devices from the network.
If you have a dual-band modem, you may effectively have two networks set up. Try switching the device from the 2.4GHz frequency to the 5GHz frequency or vice-versa.

5GHz promises less interference, better speeds and a more stable connection and it is often less congested.


Alternatively, 2.4GHz can better for devices that may be further away from the router, especially if the signal has to pass through walls.

Move your Echo to higher ground, like a bookshelf, to avoid signal interference.

Installing and setting up Alexa

To get started with Amazon Echo, place the device in a central location (at least eight inches, or 20cm, from any walls and windows). Plug the power adapter into Amazon Echo and then into a power outlet. The light ring on Amazon Echo turns blue and then orange. When the light turns orange, Amazon Echo greets you.

Next, you'll need to download the Alexa app. Go to the app store on your mobile device and search for 'Alexa app'. Then select and download the app. Launch the Alexa app and ensure the account details are filled out. In the Alexa app, open the top left menu. Select 'Settings', then 'Set up a new device'. On the top of your Echo, press and hold the 'Action' button for five seconds. The light ring turns orange and Echo will connect to your mobile device.

Back on the Alexa app, select home WiFi network and enter your home WiFi password. Select 'Connect'. A confirmation message will appear in the app.

Tip: If your Amazon Echo doesn't connect to your WiFi network, unplug and then plug the device into a power outlet to restart it. If you still have trouble, reset your Amazon Echo to its factory settings and set it up again.

Try talking to Alexa. You'll find that you can now use your Amazon Echo device. To get started, say the 'wake word' (Alexa) and then speak naturally to Alexa. Once you've set-up the Dyson skill, remember to use the trigger word (Dyson), pre-empted by the command 'ask/tell'. For example, "Alexa, ask Dyson purifier to turn on".

Your Amazon Echo device is set to respond to the wake word "Alexa" by default, but you can use the Alexa app to change the wake word at any time. In the app, go to 'Settings', select your Amazon Echo device and then select 'Wake Word'.

Connecting for different product combinations:

If you have the Dyson Link app and Alexa app both installed, and your Dyson machine and Amazon Echo are both connected, but your Dyson skill is not enabled:

Ask Alexa to enable the Dyson skill, or search for Dyson in the skills section of the Alexa app. Then select the 'Enable skill' button. Allow the Alexa skill to access your Dyson Link app account. Enter your Dyson Link app account details and select 'Allow' on the confirmation screen.

If you have the Dyson Link app installed, your Dyson machine is connected but the Alexa app is not installed and your Amazon Echo is not connected:

First, check the WiFi signal strength where your Amazon Echo is positioned, by using a device known to be working. Remember to place your Amazon Echo at least eight inches away from any walls or windows, in a central location. Ensure the power adapter is plugged in and switched on.

The light ring on the Amazon Echo will turn blue then orange. When the light turns orange, Alexa greets you. Next, download the Alexa app to set-up your Amazon Echo.

In the Alexa app, open the main menu and select 'Settings' and then 'Set up a new device'. Press and hold the 'Action' button on your Amazon Echo for five seconds. The light ring will turn orange and Echo will connect to your mobile device.

Next, select your WiFi network and enter your WiFi password. Then press 'Connect'. A confirmation message will display in the app.

Controlling multiple machines

If you have more than one Alexa-controlled Dyson machine, your voice commands should make it clear which one you want to control. You can include a word like 'purifier', 'fan' or 'robot' in your command so Alexa knows which one you mean.

If you have two or more similar machines, like a purifier in your kitchen and another in your bedroom, you can assign location labels to differentiate your machines.

Navigate to your machine's settings by selecting the cog icon on your machine's status screen. From here, select 'Your machine's settings'. If you're using a purifier, select 'Room name' and choose the appropriate location. If you're using a robot, choose 'Robot name' and select a room from the predefined list.

Enabling/disabling the Dyson skill

If you own an Amazon Alexa-enabled device, you can control and monitor your Dyson connected machines using your voice. Simply enable the Dyson skill to do this.

To enable the Dyson skill, begin by saying the following: "Alexa, enable the Dyson skill." Alexa will respond: "OK, I've enabled the Dyson skill for you, but it requires you to link your Dyson account." Next, in the Alexa app, search for Dyson skill. Then select 'Enable' and follow the on-screen instructions to link your accounts.

To disable the Dyson skill, search for Dyson skill in the Alexa app and choose 'Disable skill'.

Territories for Alexa

The Dyson skill is available in the following territories:

• Australia
• Canada (English only)
• Germany
• India
• Ireland
• United Kingdom
• USA

Press and hold the power button on the machine and the remote together for 10 seconds.

The LED screen will count down from 10.

Once this count down has been completed, the machine will have been reset.

Closer connection

We would advise before re-connecting, to remove the machine completely from the app.

You can do this by pressing the settings button in the top right of your app, selecting your machines settings and pressing 'remove machine' at the bottom of that screen.

Factory reset

By resetting the machine you will need to restart the connection journey, please restart the connection journey.

If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'

Remove machine
Issue not resolved

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

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Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.

Dyson Link app

Are you this machine's new owner

Your My Dyson account

Multiple failures logging into the account (4 or more will) will result in the account becoming locked. The account will remain locked for a 30 minutes period.

Please select 'Add machine' at the bottom of the screen to begin the connection journey.

Can't see your machine

Trouble with detecting your purifier

Select your Dyson machine

Sign into your Dyson account

We've found these Dyson machines

Check that the Bluetooth and Wi-Fi are still enabled on your device.

Press and hold your purifiers power button for 5 seconds. Once enabled a solid white WiFi symbol will display on your purifier.

Check your device's settings

Machine not visible using Bluetooth

Are you this machine's new owner?

Detecting your device

You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.

It is located at the bottom of where the shroud sits on the main body of the machine.

Sign into your Dyson account

Activate the pairing process

Make sure you hold your device to the left hand side of the display to ensure it detects your device

Press and hold your purifier's power button for 5 seconds. Once enabled, a solid white WiFi symbol will display on your purifier.

Ensure you press and release the button instantly

WARNING: Do not hold the button down

Activating the pairing process
Pairing machine

Sign into your Dyson account

Now, let's complete your machine's connection set-up.

Please press 'Continue set-up' to proceed.

Password

Sign into your Dyson account

Please wait while the app verifies the connection with your machine.

Enter network password

This will just take a moment whilst we connect.

Machine not connected

Press and hold the power button on the machine and the remote together for 10 seconds.

The LED screen will count down from 10.

Once this count down has been completed, the machine will have been reset.

Please ensure you are typing in the correct and full WiFi password.

Please ensure that your router is set to WPA / WPA2 security encryption

Incorrect password

We advise you not to connect our product to a child protection Wi-Fi as this may restrict the connection.

Encryption

If you have been successful in pairing your machine, please continue the connection journey by selecting "Machine connected".

If you are still experiencing an issue, please select 'Issue not resolved'

Connection issue

We would advise before re-connecting, to remove the machine completely from the app.

You can do this by pressing the settings button in the top right of your app, selecting your machines settings and pressing 'remove machine' at the bottom of that screen.

Factory reset

Please check your purifier is plugged in and switched on.

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

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4/5 Very Good

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Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.

Dyson Link app

Are you this machine's new owner

Your My Dyson account

Please select 'Add machine' at the bottom of the screen to begin the connection journey.

Can't see your machine

Trouble with detecting your purifier

Select your Dyson machine

Sign into your Dyson account

We've found these Dyson machines

Check that the Bluetooth and Wi-Fi are still enabled on your device.

Press and hold your purifiers power button for 5 seconds. Once enabled a solid white WiFi symbol will display on your purifier.

Check your device's settings

Machine not visible using Bluetooth

Connectivity disabled on purifier

Is the machine visible?

Manual connection

Maintaining your Dyson machine

Checking WiFi

Enter this code into the following screen and it should detect your machine.

You can download the latest version from the Google Play store or Apple iTunes.

Detecting your device

You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.

It is located at the bottom of where the shroud sits on the main body of the machine.

Sign into your Dyson account

Select room

Bypass ownership?

Sign into your Dyson account

Your machine is now connected to your Dyson Link app.

Please follow the rest of the steps to complete the set-up process.

Where is the machine?

Sign into your Dyson account

Where is your purifier?
Personalise your machine and use it with voice control services.

Select location

Sign into your Dyson account

Please select a location from the list shown on your device before submitting and confirming your selection.

Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.

Select date

Please ensure 'Auto-update' is turned on.

This will make sure you automatically receive the latest features and your app functions correctly.

Set worldwide location

Tap the text at the top of the screen to set your location and display outdoor air quality information

Setup complete

Your machine is now fully connected and setup.

If you need further assistance, please select that option.

Please press 'select date' and tap the date you purchased your machine. We'll need this for your warranty.

It is recommended that you keep hold of your proof of purchase.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please enter the network password for your chosen network

Taking ownership

Sign into your Dyson account

Press and hold the power button on the machine and the remote together for 10 seconds.

The LED screen will count down from 10.

Once this count down has been completed, the machine will have been reset.

Please ensure you are typing in the correct and full WiFi password.

Hold your device next to your machine's display

This will allow your machine to detect your device.

Enable Bluetooth

Sign into your Dyson account

Is the machine visible?

Manual connection

Maintaining your Dyson machine

To set up an account you will require a valid email address and password.

Enter this code into the following screen and it should detect your machine.

You can download the latest version from the Google Play store or Apple iTunes.

Please select your machine from the list of discovered machines.

Check the WiFi connection

We would advise before re-connecting, to remove the machine completely from the app.

You can do this by pressing the settings button in the top right of your app, selecting your machines settings and pressing 'remove machine' at the bottom of that screen.

Factory reset

Please check your purifier is plugged in and switched on.

Detecting your device

You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.

It is located at the bottom of where the shroud sits on the main body of the machine.

Sign into your Dyson account

Activate the pairing process

Make sure you hold your device to the left hand side of the display to ensure it detects your device

Sign into your Dyson account

Now, let's complete your machine's connection set-up.

Please press 'Continue set-up' to proceed.

Password

Sign into your Dyson account

Please wait while the app verifies the connection with your machine.

Bluetooth on

This will just take a moment whilst we connect.

Machine not connected

Press and hold the power button on the machine and the remote together for 10 seconds.

The LED screen will count down from 10.

Once this count down has been completed, the machine will have been reset.

Please ensure you are typing in the correct and full WiFi password.

Please ensure that your router is set to WPA / WPA2 security encryption

Incorrect password

We advise you not to connect our product to a child protection Wi-Fi as this may restrict the connection.

Encryption

If you have been successful in pairing your machine, please continue the connection journey by selecting "Machine connected".

If you are still experiencing an issue, please select 'Issue not resolved'

Connection issue

Please select your machine from the list of discovered machines.

Check the WiFi connection

We would advise before re-connecting, to remove the machine completely from the app.

You can do this by pressing the settings button in the top right of your app, selecting your machines settings and pressing 'remove machine' at the bottom of that screen.

Factory reset

Please check your purifier is plugged in and switched on.

Select room

Bypass ownership?

Sign into your Dyson account

Your machine is now connected to your Dyson Link app.

Please follow the rest of the steps to complete the set-up process.

Please enter the network password for your chosen network.

Sign into your Dyson account

Where is your purifier?
Personalise your machine and use it with voice control services.

Select location

Sign into your Dyson account

Please select a location from the list shown on your device before submitting and confirming your selection.

Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.

Select date

Please ensure 'Auto-update' is turned on.

This will make sure you automatically receive the latest features and your app functions correctly.

Set worldwide location

Tap the text at the top of the screen to set your location and display outdoor air quality information

To personalise the machine and use with voice control services, select which room your machine is in.

Sign into your Dyson account

Your machine is now fully connected and setup.

If you need further assistance, please select that option.

Please press 'select date' and tap the date you purchased your machine. We'll need this for your warranty.

It is recommended that you keep hold of your proof of purchase.

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please enter the network password for your chosen network

Taking ownership

Sign into your Dyson account

Press and hold the power button on the machine and the remote together for 10 seconds.

The LED screen will count down from 10.

Once this count down has been completed, the machine will have been reset.

Please ensure you are typing in the correct and full WiFi password.

Locating your purifier's code

Enable Bluetooth

Sign into your Dyson account

Detecting your device

You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.

It is located at the bottom of where the shroud sits on the main body of the machine.

Sign into your Dyson account

If the password has recently been changed, a 30 minutes period will need to pass before you are able to log back into the Dyson Link app account.

Connection failed

Password reset

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

If the Dyson Link app has displayed an on-screen error which reads, 'We've detected a problem with your machine', please select that option.

If you are unsure where the connection journey failed, please restart the connection by selecting 'Connection journey' from the available options.

We've detected a problem with your machine

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent