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Dyson Cinetic Big Ball Multi Floor Exclusive vacuum

Let's get your machine working.

See all steps

Please select the appropriate option

Empty the bin

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.

Press the button at the top of the handle and remove the bin from the machine.

Image showing how to remove the full bin.

To empty the clear bin press the catch on top of the carry handle again to release dust directly into a dustbin.

Image showing how to empty the bin.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly on the center of the clear bin base to close.

Is there anything else we can help with?

Please select the appropriate option

Turn off the Brush bar

Plug the machine in and recline into the vacuuming position.

Image showing how to recline the machine.

Turn the machine on and turn the Brush bar off using the grey switch next to the power button.

Has the noise stopped?

Check Cleaner head

Please follow the steps in the video.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Check the Cleaner head

Turn off and unplug the machine.

Image showing how to turn the machine on/off.

Lay the machine on its front. Taking care, remove the red swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Image showing how to remove the cleaner head.

Undo the soleplate by turning the fasteners as far as they will go.

Image showing how to open the cleaner head.

Open the soleplate and carefully cut away any hair or fibers using scissors.

Check the Brush bar for signs of damage.

Please note that the soleplate on Big Ball Cinetic hinges on the Cleaner head - as shown - rather than coming off completely.

Image showing how to clean the brush bar.

Check the opening on the Cleaner head for blockages and remove as necessary.

Image showing how to check the cleaner head inlet.

Reassemble and test the machine.

Has this resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

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Remove the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin and cyclone.

Image showing how to remove the empty bin.

Turn the machine on, keeping it in the upright position.

Image showing how to turn the power on with the bin off.

Is the whistle present with the cyclone removed?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

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Checks required

This would suggest there is a blockage somewhere in the machine.

Please follow the next step.

Where have you noticed the drop in performance?

Check the Brush bar

Plug in and switch on the machine.

Image showing how to turn the machine on/off.

Recline it into the vacuuming position.

Image showing how to recline the machine.

Check the Brush bar through the window at the front of the Cleaner head.

Image showing how to check if the brush bar is spinning.

Does the Brush bar spin when the machine is reclined?

Switch off and unplug the machine before proceeding.

Check inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Image showing how to recline the machine.

Lay the machine on its front. Taking care, remove the red swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Image showing how to remove the cleaner head.

Place your hand over the opening then turn on and test the suction.

Image showing how to check the inlet pipe.

Is the suction at the Cleaner head inlet strong or is it weaker than usual?

Check the Cleaner head

Undo the soleplate by turning the fasteners as far as they will go.

Image showing how to open the cleaner head.

Open the soleplate and carefully cut away any hair or fibers using scissors.

Check the Brush bar for signs of damage.

Please note that the soleplate on Big Ball Cinetic hinges on the Cleaner head - as shown - rather than coming off completely.

Image showing how to clean the brush bar.

Check the opening on the Cleaner head for blockages and remove as necessary.

Image showing how to check the cleaner head inlet.

Reassemble and test the machine.

Has this resolved the problem?

Check the duct and internal hose

Turn off power and unplug the machine.

Image showing how to turn the machine on/off.

Press the release catch on top of the cyclone and remove the bin.

Image showing how to remove the empty bin.

Check the changeover valve for blockages and remove as necessary.

Image showing how to check the motor duct.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Image showing how to check the seals.

First remove Phillips head screw (may not be present in all variants) and pull the red internal hose collar down.

Unclip it and then check for blockages.

Image showing how to remove the internale hose.

Reassemble and test machine.

Image showing how to turn the machine on/off.

Has this resolved the problem?

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Image showing how to remove the empty bin.

Press the button again to open the bin base.

Image showing how to empty the bin.

Press the grey button near the rectangular inlet to remove the clear bin from the cyclone.

Image showing how to remove the bin.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibers from the cyclone shroud.

Gently tap the side of the cyclone over a bin - this will remove any fine dust clogged up in the cyclone.

Reassemble and test the machine.

Has this resolved the problem?

Check the duct and internal hose

Turn off power and unplug the machine.

Image showing how to turn the machine on/off.

Press the release catch on top of the cyclone and remove the bin.

Image showing how to remove the empty bin.

Check the changeover valve for blockages and remove as necessary.

Image showing how to check the motor duct.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Image showing how to check the seals.

First remove Phillips head screw (may not be present in all variants) and pull the red internal hose collar down.

Unclip it and then check for blockages.

Image showing how to remove the internale hose.

Reassemble and test machine.

Image showing how to turn the machine on/off.

Has this resolved the problem?

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Is the Brush bar now spinning?

Check Cleaner head

Please follow the steps in the video.

Check the Cleaner head

Turn off and unplug the machine.

Image showing how to turn the machine on/off.

Lay the machine on its front. Taking care, remove the red swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Image showing how to remove the cleaner head.

Undo the soleplate by turning the fasteners as far as they will go.

Image showing how to open the cleaner head.

Open the soleplate and carefully cut away any hair or fibers using scissors.

Check the Brush bar for signs of damage.

Please note that the soleplate on Big Ball Cinetic hinges on the Cleaner head - as shown - rather than coming off completely.

Image showing how to clean the brush bar.

Check the opening on the Cleaner head for blockages and remove as necessary.

Image showing how to check the cleaner head inlet.

Reassemble and test the machine.

Has this resolved the problem?

Has this resolved the performance issue?

Check inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Image showing how to recline the machine.

Lay the machine on its front. Taking care, remove the red swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Image showing how to remove the cleaner head.

Place your hand over the opening then turn on and test the suction.

Image showing how to check the inlet pipe.

Is the suction at the Cleaner head inlet strong or is it weaker than usual?

Check the duct and internal hose

Turn off power and unplug the machine.

Image showing how to turn the machine on/off.

Press the release catch on top of the cyclone and remove the bin.

Image showing how to remove the empty bin.

Check the changeover valve for blockages and remove as necessary.

Image showing how to check the motor duct.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Image showing how to check the seals.

First remove Phillips head screw (may not be present in all variants) and pull the red internal hose collar down.

Unclip it and then check for blockages.

Image showing how to remove the internale hose.

Reassemble and test machine.

Image showing how to turn the machine on/off.

Has this resolved the problem?

Test the hose suction

To release the Wand, open the Wand cap and pull the Wand up and away from the handle until it clicks into place.

Image showing how to remove the wand.

Press the button on the hose collar to release the Wand from the hose.

Image showing how to turn the machine on/off.

Test the suction from the hose.

Image showing how to check the hose.

Is the suction from the hose strong or weaker than usual?

Check the Wand

Look through both ends of the Wand and remove any blockages.

Check the Wand for damage.

Has this resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Wand below or you can contact our Customer Support Team at 1-866-314-8881.

Wand

Part no. 923523-01

Replacement wand for your Dyson vacuum cleaner.

$22.99

Wand

Wand

Part no. 923523-01

Replacement wand for your Dyson vacuum cleaner.

$22.99

$22.99

How would you rate our online support?

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2/5 Average

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4/5 Very Good

5/5 Excellent

Check the hose

Please follow the steps in the video.

Has checking the hose resolved the problem?

Check the hose

Press the button at the top of the cyclone handle and remove the bin from the machine.

Image showing how to remove the empty bin.

To remove the hose press the release catch and firmly pull on the hose.

Image showing how to remove the hose.

Check the hose for any holes or tears and remove any blockages.

Image showing how to check the hose.

Reassemble and test machine.

Has this resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$29.99

Hose

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$29.99

$29.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the axle and wheel

Check the axle and wheels on the soleplate and the stabilizer wheels for any debris or damage.

Please select the appropriate option

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Where have you noticed the drop in performance?

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat.

Blockage checks required

This is likely caused by a blockage.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Where have you noticed the drop in performance?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

If this is a recurring issue this could be due to the environmental factors and carpet types. Please arrange for an engineer to inspect the machine.

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat.

Blockage checks required

This is likely caused by a blockage.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine OFF and back ON.

Check the Brush bar

Please follow the steps in the video.

Check the Brush bar

Plug in and switch on the machine.

Image showing how to turn the machine on/off.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Clear Cleaner head

Turn off and unplug the machine.

Image showing how to turn the machine on/off.

Lay the machine on its front. Taking care, remove the red swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Image showing how to remove the cleaner head.

Undo the soleplate by turning both fasteners anti-clockwise.

Image showing how to open the cleaner head.

Open the soleplate and carefully cut away any hair or fibers using scissors.

Check the Brush bar for signs of damage.

Please note that the soleplate on Big Ball Cinetic hinges on the Cleaner head - as shown - rather than coming off completely.

Image showing how to clean the brush bar.

Check the opening on the Cleaner head for blockages and remove as necessary.

Image showing how to check the cleaner head inlet.

Reassemble and reset the Brush bar again.

Has this resolved the problem?

Has this resolved the performance issue?

Is the suction at the Cleaner head inlet strong or is it weaker than usual?

Clear the Cleaner head

Turn off and unplug the machine.

Image showing how to turn the machine on/off.

Lay the machine on its front. Taking care, remove the red swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Image showing how to remove the cleaner head.

Undo the soleplate by turning both fasteners anti-clockwise.

Image showing how to open the cleaner head.

Open the soleplate and carefully cut away any hair or fibers using scissors.

Check the Brush bar for signs of damage.

Please note that the soleplate on Big Ball Cinetic hinges on the Cleaner head - as shown - rather than coming off completely.

Image showing how to clean the brush bar.

Check the opening on the Cleaner head for blockages and remove as necessary.

Image showing how to check the cleaner head inlet.

Please follow the next step.

Refit the soleplate

The soleplate will swing upwards on its hinge and close.

Image showing how to close the cleaner head.

Lock the soleplate by turning both fasteners outwards as far as they will go.

Image showing how to open the cleaner head.

Reassemble the machine

Place the C-clip onto the Cleaner head.

Image showing how to attach the red c-clip.

Push the Cleaner head onto the machine until it clicks.

Image showing how to reaatached the cleaner head.

Has clearing the Cleaner head resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.

Cleaner head

Part no. 966502-01

Replacement cleaner head for your Dyson vacuum cleaner.

$129.99

Cleaner head

Cleaner head

Part no. 966502-01

Replacement cleaner head for your Dyson vacuum cleaner.

$129.99

$129.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the duct and internal hose

Turn off power and unplug the machine.

Image showing how to turn the machine on/off.

Press the release catch on top of the cyclone and remove the bin.

Image showing how to remove the empty bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Image showing how to check the seals.

First remove Phillips head screw (may not be present in all variants) and pull the red internal hose collar down.

Unclip it and then check for blockages.

Image showing how to remove the internale hose.

Reassemble and test machine.

Image showing how to turn the machine on/off.

Has this resolved the problem?

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Image showing how to remove the empty bin.

Press the button again to open the bin base.

Image showing how to empty the bin.

Press the grey button near the rectangular inlet to remove the clear bin from the cyclone.

Image showing how to remove the bin.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibers from the cyclone shroud.

Gently tap the side of the cyclone over a bin - this will remove any fine dust clogged up in the cyclone.

Has clearing the bin and cyclone resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Image showing how to remove the empty bin.

Press the button again to open the bin base.

Image showing how to empty the bin.

Press the grey button near the rectangular inlet to remove the clear bin from the cyclone.

Image showing how to remove the bin.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibers from the cyclone shroud.

Gently tap the side of the cyclone over a bin - this will remove any fine dust clogged up in the cyclone.

Reassemble and test the machine.

Has this resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.

Bin

Part no. 966679-01

Replacement bin for your Dyson vacuum cleaner.

$39.99

Bin

Bin

Part no. 966679-01

Replacement bin for your Dyson vacuum cleaner.

$39.99

$39.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.

Cleaner head

Part no. 966502-01

Replacement cleaner head for your Dyson vacuum cleaner.

$129.99

Cleaner head

Cleaner head

Part no. 966502-01

Replacement cleaner head for your Dyson vacuum cleaner.

$129.99

$129.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

You can solve this by ordering a new Combination tool below or you can contact our Customer Support Team at 1-866-314-8881.

Combination tool

Part no. 920753-01

Two tools in one, for versatile cleaning around the home.

$18.99

Combination tool

Part no. 920753-01

Two tools in one, for versatile cleaning around the home.

$18.99

$18.99

How would you rate our online support?

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5/5 Excellent

You might need a replacement part.

You can solve this by ordering a new Cyclone below or you can contact our Customer Support Team at 1-866-314-8881.

Cyclone

Part no. 966503-21

Replacement cyclone for your Dyson vacuum cleaner.

$75.99

Cyclone

Cyclone

Part no. 966503-21

Replacement cyclone for your Dyson vacuum cleaner.

$75.99

$75.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$29.99

Hose

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$29.99

$29.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

You can solve this by ordering a new Stair tool below or you can contact our Customer Support Team at 1-866-314-8881.

Stair tool

Part no. 920756-01

Replacement stair tool for your Dyson vacuum cleaner.

$8.99

Stair tool

Part no. 920756-01

Replacement stair tool for your Dyson vacuum cleaner.

$8.99

$8.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

You can solve this by ordering a new Wand below or you can contact our Customer Support Team at 1-866-314-8881.

Wand

Part no. 923523-01

Replacement wand for your Dyson vacuum cleaner.

$22.99

Wand

Wand

Part no. 923523-01

Replacement wand for your Dyson vacuum cleaner.

$22.99

$22.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Blockage checks required

This is likely caused by a blockage.

Check the Brush bar

Plug in and switch on the machine.

Image showing how to turn the machine on/off.

Recline it into the vacuuming position.

Image showing how to recline the machine.

Check the Brush bar through the window at the front of the Cleaner head.

Image showing how to check if the brush bar is spinning.

Does the Brush bar spin when the machine is reclined?

Check the soleplate

Check the soleplate to ensure there is no debris or damage to the wheels, and check the wheels are not missing.

Is there any damage to the soleplate?

You might need a replacement part.

You can solve this by ordering a new Soleplate below or you can contact our Customer Support Team at 1-866-314-8881.

Soleplate

Part no. 966507-01

Replacement soleplate for your Dyson vacuum cleaner.

$29.99

Soleplate

Soleplate

Part no. 966507-01

Replacement soleplate for your Dyson vacuum cleaner.

$29.99

$29.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Max slider

Move the slider on the Cleaner head from MAX to min and retest the machine.

Image showing how to adjust the suction slider.

Has checking the seals resolved the problem?

In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Has resetting the Brush bar resolved the problem?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Reattach the Cleaner head

Remove the red C-clip from the Cleaner head, and align the Cleaner head on the machine.

Image showing how to attach the red c-clip.

Slide the C-clip onto the machine, ensuring it clips into place on both sides.

The C-clip may initially only clip on one side. Some force may be needed to clip it in on both sides.

Image showing how to reaatached the cleaner head.

Has this resolved the problem?

You might need a replacement part.

You can solve this by ordering a new C-clip connector below or you can contact our Customer Support Team at 1-866-314-8881.

C-clip connector

Part no. 966379-01

Replacement C-clip connector for your Dyson vacuum cleaner.

$1.99

C-clip connector

C-clip connector

Part no. 966379-01

Replacement C-clip connector for your Dyson vacuum cleaner.

$1.99

$1.99

How would you rate our online support?

1/5 Poor

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Use the soft dusting brush or combination tool to clear any fine dust or debris off the shroud

Check the bin and cyclone

Debris can become stuck between the shroud and the bin, this could be caused by static or overfilling the bin. Do not fill the bin past the MAX mark.

Press the button at the top of the cyclone handle and remove the bin from the machine.

Image showing how to remove the full bin.

Press the button again to open the bin base.

Image showing how to empty the bin.

Press the grey button near the rectangular inlet to remove the clear bin from the cyclone.

Image showing how to remove the bin.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibers from the cyclone shroud.

Has this resolved the performance issue?

Where were the sparks or smoke seen?

You might need a replacement part.

You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.

Cleaner head

Part no. 966502-01

Replacement cleaner head for your Dyson vacuum cleaner.

$129.99

Cleaner head

Cleaner head

Part no. 966502-01

Replacement cleaner head for your Dyson vacuum cleaner.

$129.99

$129.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Check internal hose

Recline the machine into the vacuuming position. Lay the machine on its front.

Pull the internal hose collar down, unclip it and then check for blockages.

Ensure there is no debris or blockages in the changeover valve.

Has checking the duct and internal hose resolved the problem?

Clear Cleaner head

Turn off and unplug the machine.

Image showing how to turn the machine on/off.

Lay the machine on its front. Taking care, remove the red swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Image showing how to remove the cleaner head.

Undo the soleplate by turning both fasteners anti-clockwise.

Image showing how to open the cleaner head.

Open the soleplate and carefully cut away any hair or fibers using scissors.

Check the Brush bar for signs of damage.

Please note that the soleplate on Big Ball Cinetic hinges on the Cleaner head - as shown - rather than coming off completely.

Image showing how to clean the brush bar.

Check the opening on the Cleaner head for blockages and remove as necessary.

Image showing how to check the cleaner head inlet.

Please select the appropriate option

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Image showing how to remove the bin and cyclone.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Pull the red internal hose collar down, unclip it and then check for blockages.

Reassemble the machine

Refit the soleplate.

Image showing how to close the cleaner head.

Lock the soleplate by turning both fasteners outwards as far as they will go.

Place the C-clip onto the Cleaner head.

Image showing how to attach the red c-clip.

Push the Cleaner head onto the machine until it clicks.

Image showing how to refit the cleaner head.

Has clearing the Cleaner head resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.

Cleaner head

Part no. 966502-01

Replacement cleaner head for your Dyson vacuum cleaner.

$129.99

Cleaner head

Cleaner head

Part no. 966502-01

Replacement cleaner head for your Dyson vacuum cleaner.

$129.99

$129.99

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Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Bin release check

Check the bin release catch for signs of damage.

Is the release catch broken?

You might need a replacement part.

You can solve this by ordering a new Cyclone below or you can contact our Customer Support Team at 1-866-314-8881.

Cyclone

Part no. 966503-21

Replacement cyclone for your Dyson vacuum cleaner.

$75.99

Cyclone

Cyclone

Part no. 966503-21

Replacement cyclone for your Dyson vacuum cleaner.

$75.99

$75.99

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Release the catch by hand

Pull the clear plastic catch on the base away from the bin.

Open the bin base and tip away the contents.

Press the bin release button on the cyclone handle.

Does the red rod slide up and down freely?

You might need a replacement part.

You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.

Bin

Part no. 966679-01

Replacement bin for your Dyson vacuum cleaner.

$39.99

Bin

Bin

Part no. 966679-01

Replacement bin for your Dyson vacuum cleaner.

$39.99

$39.99

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You might need a replacement part.

You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.

Bin

Part no. 966679-01

Replacement bin for your Dyson vacuum cleaner.

$39.99

Bin

Bin

Part no. 966679-01

Replacement bin for your Dyson vacuum cleaner.

$39.99

$39.99

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We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Releasing a jammed wand

This issue could be caused by a twisted hose.

If the Wand is jammed in the hose begin by removing the bin.

Image showing how to remove the empty bin.

Pull the Wand up as high as it will go.

Image showing how to remove the wand.

Press the hose release catch and pull it away from the back of the machine.

Image showing how to remove the hose.

Untwist and refit the hose.

If the hose pulls out to the top but does not release, this issue can be resolved by booking a repair.

If the wand won't return to the hose

Press the hose release catch and pull it away from the back of the machine.

Image showing how to remove the hose.

Untwist and refit the hose.

Has this resolved the problem?

The Brush bar will automatically switch on when the machine is reclined into the vacuuming position.

How to use the Brush bar

Press the brush control button located next to the power switch to turn the Brush bar off for vacuuming delicate rugs, looped carpets and hard floors.

Press the button again to restart the brushes for vacuuming carpets.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Carrying your Dyson machine

Lift the machine only by the carry handle on the cyclone top.

For your safety, do not press the cyclone release when carrying your machine.

Image showing how to carry your machine.

Is there anything else we can help with?

Attach the Cleaner head

Ensure that the connection pins underneath the Cleaner head are located correctly.

Fit the Cleaner head to the inlet at the base of the machine.

How to attach the accessories

Lower the Wand handle onto the machine ensuring it clicks.

Slide the Wand into the hose and fit to the back of the machine until it 'clicks' into position.

Store the tools

Remove the cyclone and bin.

Slide the tool holder onto the side of the duct as shown.

Attach the combination tool to the tool holder on the side of the machine.

Attach the stair tool to the tool holder on the side of the machine.

Is there anything else we can help with?

From the base

Plug the machine in and press the ON/OFF switch.

Image showing how to turn the machine on/off.

Pull handle back and recline machine into vacuuming position.

Image showing how to recline the machine.

Small movements of the wrist will create a zigzag motion in the Cleaner head allowing easier cleaning around furniture.

Image showing how to use your machine.

From the hose

Extend the wand handle until it clicks.

Image showing how to remove the wand.

Press the Wand release catch and pull away from the main duct.

Pull the Wand out of the hose.

Lift the wand handle cap and push on to the hose until it clicks into place.

Push the combination tool on to the end of the wand handle.

Alternatively, click the combination tool directly to the hose.

Image showing how to use the hose.

Is there anything else we can help with?

Remove the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Image showing how to remove the empty bin.

Empty the bin

Press the button again to open the bin base.

Image showing how to empty the bin.

Press the grey button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

Image showing how to remove the bin.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibers from the cyclone shroud

Do not use any water on the cyclone.

Ensure the bin is completely dry before reassembling the machine.

Is there anything else we can help with?

Replacing the internal hose

Please follow the steps in the video.

Is there anything else we can help with?