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Dyson DC18 Total Access vacuum

Let's get your machine working.

See all steps

Please select the appropriate option

Turn off the brushbar

Plug the machine in.

Recline it into the vacuuming position.

Image showing the brush bar will only spin when the machine is reclined.

Turn it on and turn the brushbar off using the grey switch next to the on button.

Image showing the brush bar control button located by the power button.

Has the noise stopped?

Clear the Cleanerhead

Turn off and unplug the machine.

Image showing the location of the power button.

Remove the cleanerhead

Recline the machine using the pedal and lay on its back.

Remove the cleaner head by pushing the two tabs either side of the cleanerhead and pulling off.

Image showing how to remove the cleaner head from the machine.

Removing the end cap

Using a coin, undo the endcap fastener and remove the brushbar.

Rotate the end caps and pull away from the cleanerhead.

Image showing how to access the brush bar from the cleaner head.

Cleaning the cleaner head

Carefully cut away any hair or fibers using some scissors.

Check the brushbar and endcap for signs of damage.

Check the openings of the cleanerhead for blockages and remove as necessary.

Image showing how to clear any hairs or threads from the brush bar.

Remove the push fit internal hose. Check the hose is clear and fitted correctly.

Image showing to check for blockages within the internal hose.

Check the two metal connector pins are clean/not damaged.

Replace the end caps and cleanerhead to the machine ensuring the cleanerhead clicks into place

Image showing how to secure the cleaner head by turning the fasteners located on each side of the cleaner head a quarter the way clockwise.

Check the cleaner head reset

Recline the machine into vacuuming position and turn the machine on.

Image showing the brush bar control button located by the power button.

Press the brushbar reset button on the back of the cleanerhead.

Image showing the brush bar reset button.

Has clearing the brushbar resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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Remove the bin and cyclone

Press the button at the top of the cyclone handle.

Remove the bin and cyclone from the machine.

Turn the machine on, keeping it in the upright position.

Is the whistle still present with the cyclone removed?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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Check the seals

Check the seals on the main duct for signs of wear or damage.

Flex out the seals' outer edges to make sure they sit flush against the corresponding openings.

Please select the next step

Check the bleed valve

The bleed valve can be found at the rear of the cyclone, towards the top.

Check that there is no debris clogging the valve and that is moves freely when pressed.

With the cylone is fitted to the machine the bleed valve should not open while the machine is running. If it does, there may be a blockage.

Check cyclone

Check the openings for any blockages and remove as necessary.

Open the bin lid by pressing the red catch at the top of the cyclone and check the bin seal is attached and not damaged.

Clean the cyclone

Remove the bin by pressing the silver release catch (the bin lid must be open for this to work).

Clean the cyclone with a cloth or brush tool.

Check through the middle of the cyclone for fine dust.

Reassemble and test the machine.

Image showing how to clean the cyclone.

Has checking the cyclone resolved the problem?

Check internal hose

Turn power off and unplug the machine.

Inspect the internal hose for blockages and damage and ensure that both ends of the hose are fitted securely.

If a blockage is present, remove any debris.

Has checking the internal hose resolved the problem?

Wash the filter

Please follow the steps in the video.

Has washing the filter resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Wash the filter

To maintain your Dyson machine we recommend that you wash your filter(s) at least once every 3 months.

Remove the clear bin and cyclone top from your machine by pressing the cyclone release catch.

Lift the filter release catch to remove the filter from the machine.

The permanent filter located under the clear bin should last the lifetime of the machine and does not need to be washed. Please do not remove this filter.

Image showing how to remove the filter from the cyclone.

Removing the filter

To remove the washable filter: Pull it out of the plastic case it is in.

Image showing how to reassemble the filter within its filter case.

Washing the filter

Soak the filter in cold water for at least 5 minutes.

WARNING: Please do not use detergent on the filter, or wash the filter in a dishwasher or in a washing machine.

After 5 minutes rinse the filter under cold running water and squeeze gently, repeating until the water runs clear.

Image shows how to clean the filter.

Drying the filter

Leave the filter to dry in a warm place until completely dry.

WARNING: Do not dry the filter inside a clothing dryer, hair dryer, microwave the filter, place the filter in an oven, or near an open flame.

Make sure the filter is completely dry before replacing in the machine.

Image shows filter drying instructions.

Replacing the filter

Replace the filter into the filter casing and then put back into the cyclone top.

Re-assemble and test the machine.

Image showing how to reassemble the filter within its filter case.

Has washing the filter resolved the problem?

Test the wand

Make sure the machine is standing in the upright position.

image shows the machine in an upright position.

Pull back the wand cap.

Turn the machine on and place your hand on the end of the wand.

Image is showing the location of the wand cap.

Is the suction strong or weaker than normal?

The brushbar will not rotate when the vacuum cleaner is in the upright position.

Check the brushbar

Tilt the machine back into the vacuuming position.

Image showing the brush bar will only spin when the machine is reclined.

Turn the machine on and look through the clear brushbar housing to see if the brushbar is spinning.

Image showing the brush bar control button located by the power button.

Does the brushbar turn with the power on?

Check the cleanerhead

Separate the cleaner head from the machine by pressing both of the release catches on the cleaner head.

Image showing how to remove the cleaner head from the machine.

Plug the machine in and turn it on.

Place your hand over the internal hose on the machine

Image showing to check for blockages within the internal hose.

Is the suction stronger or weaker than normal?

Check internal hose

Turn power off and unplug the machine.

Image showing the location of the power button.

Inspect the internal hose for blockages and damage and ensure that both ends of the hose are fitted securely.

If a blockage is present, remove any debris.

Image showing to check for blockages within the internal hose.

Is the internal hose damaged?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

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Clear the Cleanerhead

Turn off and unplug the machine.

Image showing the location of the power button.

Remove the cleaner head by pushing the two tabs on either side of the cleaner head and pulling off.

Image showing how to remove the cleaner head from the machine.

Removing the end caps

Using a coin, undo the endcap fastener and remove the brushbar.

Rotate the end caps and pull away from the cleanerhead.

Image showing how to access the brush bar from the cleaner head.

Cleaning the cleaner head

Carefully cut away any hair or fibers using some scissors.

Check the brushbar and endcap for signs of damage.

Check the openings of the cleanerhead for blockages and remove as necessary.

Image showing how to clear any hairs or threads from the brush bar.

Replace the end caps and cleanerhead to the machine ensuring the cleanerhead clicks into place.

Image showing how to secure the cleaner head by turning the fasteners located on each side of the cleaner head a quarter the way clockwise.

Retest the machine.

Image showing the location of the power button.

Has checking the cleaner head resolved the problem?

Checking the duct, bin and cyclone

Remove the bin and cyclone assembly.

Image showing how to remove the bin from the machine.

Check the exhaust and entry seals to ensure they are fitted correctly.

Check the bin

Open the bin lid, ensuring you capture any dust held inside the bin.

Check the inlets for any blockages and remove as necessary.

Check the bin base seal for any damage.

Images showing how to open the bin.

Cleaning the cyclone

With the bin lid open, press the silver bin release and remove the clear bin.

Clean the cyclone with a cloth or brush tool to remove fine dust.

Check through the middle of the cyclone for blockages and remove as necessary.

Image showing how to clean the cyclone.

Reassemble and test machine.

Image showing the location of the power button.

Has checking the duct, bin and cyclone resolved the problem?

Check internal hose

Turn power off and unplug the machine.

Image showing the location of the power button.

Inspect the internal hose for blockages and damage and ensure that both ends of the hose are fitted securely.

If a blockage is present, remove any debris.

Image showing to check for blockages within the internal hose.

Has checking the internal hose resolved the problem?

Clear the Cleanerhead

Turn off and unplug the machine.

Image showing the location of the power button.

Remove the cleanerhead

Recline the machine using the pedal and lay on its back.

Remove the cleaner head by pushing the two tabs either side of the cleanerhead and pulling off.

Image showing how to remove the cleaner head from the machine.

Removing the end cap

Using a coin, undo the endcap fastener and remove the brushbar.

Rotate the end caps and pull away from the cleanerhead.

Image showing how to access the brush bar from the cleaner head.

Cleaning the cleaner head

Carefully cut away any hair or fibers using some scissors.

Check the brushbar and endcap for signs of damage.

Check the openings of the cleanerhead for blockages and remove as necessary.

Image showing how to clear any hairs or threads from the brush bar.

Remove the push fit internal hose. Check the hose is clear and fitted correctly.

Image showing to check for blockages within the internal hose.

Check the two metal connector pins are clean/not damaged.

Replace the end caps and cleanerhead to the machine ensuring the cleanerhead clicks into place

Image showing how to secure the cleaner head by turning the fasteners located on each side of the cleaner head a quarter the way clockwise.

Check the cleaner head reset

Recline the machine into vacuuming position and turn the machine on.

Image showing the brush bar control button located by the power button.

Press the brushbar reset button on the back of the cleanerhead.

Image showing the brush bar reset button.

Has the reset button resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the hose and valve assembly

Remove the wand and hose.

Push back the wand cap and carefully pull the metal tube from inside the wand upwards until the wand handle and hose assembly come away from the machine.

Image showing to extend the wand straight before pulling away from the machine.

To separate the wand from the hose, press the red release button located on the wand handle and carefully pull the hose and wand apart.

Image showing how to remove the wand from the hose.

Remove the hose by pressing the hose release catch upwards and carefully pulling the hose away from the machine.

Image showing how to remove the hose.

Check the valve assembly for blockages.

Image showing to check for blockages within the change over valve.

Hose check

Check the hose for any damage.

Check the hose for blockages and remove if necessary.

Image showing to check both ends of the hose for any blockages.

Test the hose suction

Reconnect the hose to the duct ensuring it clicks into place.

Image shows how to reconnect the hose to the machine.

Turn the machine on and test the suction from the hose.

Image is showing the location of the wand cap.

Is the suction stronger or weaker than usual now?

Checking the wand

Look into the wand and remove any debris if necessary. Ensure any tools are removed.

Image showing how to check for blockages within the wand.

Retest the machine.

Image is showing the location of the wand cap.

Has checking the wand resolved the problem?

Checking the duct, bin and cyclone

Remove the bin and cyclone assembly.

Image showing how to remove the bin from the machine.

Check the exhaust and entry seals to ensure they are fitted correctly.

Check the bin

Open the bin lid, ensuring you capture any dust held inside the bin.

Check the inlets for any blockages and remove as necessary.

Check the bin base seal for any damage.

Images showing how to open the bin.

Cleaning the cyclone

With the bin lid open, press the silver bin release and remove the clear bin.

Clean the cyclone with a cloth or brush tool to remove fine dust.

Check through the middle of the cyclone for blockages and remove as necessary.

Image showing how to clean the cyclone.

Reassemble and test machine.

Image showing the location of the power button.

Has checking the duct, bin and cyclone resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Clear the Cleanerhead

Turn off and unplug the machine.

Image showing the location of the power button.

Remove the cleanerhead.

Recline the machine using the pedal and lay on its back.

Remove the cleaner head by pushing the two tabs on either side of the cleanerhead and pulling off.

Image showing how to remove the cleaner head from the machine.

Removing the end caps

Using a coin, undo the endcap fastener and remove the brushbar.

Rotate the end caps and pull away from the cleanerhead.

Image showing how to access the brush bar from the cleaner head.

Cleaning the cleaner head

Carefully cut away any hair or fibers using some scissors.

Check the brushbar and endcap for signs of damage.

Check the openings of the cleanerhead for blockages and remove as necessary.

Image showing how to clear any hairs or threads from the brush bar.

Check hose

Remove the push fit internal hose. Check the hose is clear and fitted correctly.

Image showing to check for blockages within the internal hose.

Check pins

Check the two metal connector pins are clean/not damaged.

Replace the end caps and cleanerhead to the machine ensuring the cleanerhead clicks into place.

Image showing how to secure the cleaner head by turning the fasteners located on each side of the cleaner head a quarter the way clockwise.

Please select the next step

Check the cleaner head reset

Recline the machine into vacuuming position and turn the machine on.

Image showing the location of the power button.

Press the brushbar reset button on the back of the cleaner head.

Image showing the brush bar reset button.

Has the reset button resolved the problem?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

When did the machine last have power?

Thermal cut out

Most Dyson vacuum have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Test the wand

Make sure the machine is standing in the upright position.

image shows the machine in an upright position.

Pull back the wand cap.

Turn the machine on and place your hand on the end of the wand.

Image is showing the location of the wand cap.

Is the suction strong or weaker than normal?

Wash the filter

Is there anything else we can help you with?

Please select the appropriate option

Wash the filter

To maintain your Dyson machine we recommend that you wash your filter(s) at least once every 3 months.

Remove the clear bin and cyclone top from your machine by pressing the cyclone release catch.

Lift the filter release catch to remove the filter from the machine.

The permanent filter located under the clear bin should last the lifetime of the machine and does not need to be washed. Please do not remove this filter.

Image showing how to remove the filter from the cyclone.

Removing the filter

To remove the washable filter: Pull it out of the plastic case it is in.

Image showing how to reassemble the filter within its filter case.

Washing the filter

Soak the filter in cold water for at least 5 minutes. Please do not use detergent on the filter, or wash the filter in a dishwasher or in a washing machine.

After 5 minutes rinse the filter under cold running water and squeeze gently, repeating until the water runs clear.

Image shows how to clean the filter.

Drying the filter

Leave the filter to dry in a warm place until completely dry.

Do not dry the filter inside a clothing dryer, hair dryer, microwave the filter, place the filter in an oven, or near an open flame.

Make sure the filter is completely dry before replacing in the machine.

Image shows filter drying instructions.

Replacing the filter

Replace the filter into the filter casing and then put back into the cyclone top.

Re-assemble and test the machine.

Image showing how to reassemble the filter within its filter case.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

How to clean the bin and cyclone

Remove the bin assembly by pressing the silver catch on the main duct.

Image showing how to remove the bin from the machine.

Push the red button on the back of the clear bin handle to release dust directly into a dustbin or bag.

Image showing to empty the bin.

Cleaning the cyclone

Release the bin from the cyclone by pressing the silver release catch located on the clear bin.

Image showing how to remove the bin from the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector.

Image showing how to clean the cyclone.

Cleaning the bin

You can use cold water to clean the clear bin.

WARNING: Do not get any part of the cyclone assembly damp or wet. Do not use detergents or other chemicals.

Ensure the bin is completely dry before attaching back to the cyclone and press firmly on the center of the clear bin base to close before placing back on the machine.

Has cleaning the bin and cyclone resolved the problem?

Wash the filter

Has washing the filters resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Wash the filter

To maintain your Dyson machine we recommend that you wash your filter(s) at least once every 3 months.

Remove the clear bin and cyclone top from your machine by pressing the cyclone release catch.

Lift the filter release catch to remove the filter from the machine.

The permanent filter located under the clear bin should last the lifetime of the machine and does not need to be washed. Please do not remove this filter.

Image showing how to remove the filter from the cyclone.

Removing the filter

To remove the washable filter: Pull it out of the plastic case it is in.

Image showing how to reassemble the filter within its filter case.

Washing the filter

Soak the filter in cold water for at least 5 minutes. Please do not use detergent on the filter, or wash the filter in a dishwasher or in a washing machine.

After 5 minutes rinse the filter under cold running water and squeeze gently, repeating until the water runs clear.

Image shows how to clean the filter.

Drying the filter

Leave the filter to dry in a warm place until completely dry.

Do not dry the filter inside a clothing dryer, hair dryer, microwave the filter, place the filter in an oven, or near an open flame.

Make sure the filter is completely dry before replacing in the machine.

Image shows filter drying instructions.

Replacing the filter

Replace the filter into the filter casing and then put back into the cyclone top.

Re-assemble and test the machine.

Image showing how to reassemble the filter within its filter case.

Has washing the filters resolved the problem?

Release the catch by hand

Pull the clear plastic catch on the base away from the bin.

Images showing how to open the bin.

Open the bin base and tip away the contents.

Image showing to empty the bin.

Press the bin release button on the cyclone handle.

Does the red rod slide up and down freely?

Clean the bin seal

Clean any fine dust from the bin seal with a damp cloth and retest the bin release. Allow to fully dry before testing the bin release catch again.

Has cleaning the bin seal resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Where were the sparks or smoke seen?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Checking the hose

When standing the machine upright, push the wand handle quickly and firmly to ensure the stabilizer has engaged.

Remove the hose from the duct by pressing the release catch.

Check the hose for any blockages and remove as necessary.

Retest the machine.

Has checking the hose resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Checking the hose

Remove the hose from the duct by pressing the release catch.

Check the hose for any blockages and remove as necessary.

Retest the machine.

Has checking the hose resolved the problem?

Blockage issue

This is likely caused by a blockage.

Check the brushbar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Image showing the brush bar will only spin when the machine is reclined.

Check the brushbar through the window at the front of the cleanerhead.

Does the brushbar spin when the machine is reclined?

Test the hose

Make sure the machine is standing in the upright position.

image shows the machine in an upright position.

Open the wand cap and pull the wand away from the main duct.

Image showing to extend the wand straight before pulling away from the machine.

Disconnect the wand and hose by pressing the release catch on the wand.

Image showing how to remove the wand from the hose.

Turn the machine on and test the suction from the hose.

Image showing the location of the power button.

Is the suction from the hose strong or weaker than usual?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the hose and valve assembly

Remove the hose by pressing the hose release catch upwards and carefully pulling the hose away from the machine.

Image showing how to remove the hose.

Check the valve assembly for blockages.

Hose check

Check the hose for any damage.

Check the hose for blockages and remove if necessary.

Image showing to check both ends of the hose for any blockages.

Has checking the hose and valve assembly resolved the problem?

Test the wand

Make sure the machine is standing in the upright position.

Pull back the wand cap.

Turn the machine on and place your hand on the end of the wand.

Image is showing the location of the wand cap.

Is the suction strong or weaker than normal?