Accessibility Statement Skip navigation
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.
Change your contact preferences.
Change your contact preferences.
Contact us 1-866-693-9766
Your basket is empty. Your basket has items in it Click to view the basket

How to get the best out of your Dyson machine Dyson DC50 Animal vacuum

  

  

Getting started

Still from video

Setting up your machine

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dyson.com or contact 1-866-693-9766

if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Using your machine

Still from video

Emptying the clear bin

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dyson.com or contact 1-866-693-9766

if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Still from video

Using the tools

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dyson.com or contact 1-866-693-9766

if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Maintaining your machine

Still from video

Washing the filter

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dyson.com or contact 1-866-693-9766

if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dyson.com or contact 1-866-693-9766

if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Fixing a machine that won’t recline
If your upright Dyson vacuum won’t recline, follow our video to troubleshoot the problem.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dyson.com or contact 1-866-693-9766

if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Resetting the brush bar
The brush bar is designed to shut off when jammed. Learn how to reset it after removing the cause of the jam.

Useful tips

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dyson.com or contact 1-866-693-9766

if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Safely store tools
Clip accessories onto the vacuum's tool holster so you've always got them to hand.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dyson.com or contact 1-866-693-9766

if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Wash the filter regularly
Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dyson.com or contact 1-866-693-9766

if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Don't overfill it
Keep one eye on the bin and empty it as soon as debris reaches the MAX marker to maintain suction.

User guide

Check your user guide online or download a copy.

PDF 2.78 MB

Why Register? More perks.

Registration doesn't just give you Dyson's 2 or 5 year parts and labor warranty. Being a Dyson registered owner has even more perks:

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dyson.com or contact 1-866-693-9766

if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Exclusive Savings Events

Registered owners save on future purchases. Receive up to 20% off purchases during 12 Owner Rewards Savings Events throughout the year.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dyson.com or contact 1-866-693-9766

if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Free Health Check

Reminders for free preventative maintenance checks at a Dyson Service Center near you.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dyson.com or contact 1-866-693-9766

if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

First to know

Registered owners receive exclusive events and sneak peeks at our latest technology before anyone else.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dyson.com or contact 1-866-693-9766

if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

VIP Hotline

Assistance from our U.S.-based team of Dyson experts, who are on hand to help through a dedicated VIP hotline, and online support 7 days a week.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dyson.com or contact 1-866-693-9766

if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Reviewer Program

Experience the latest technology in our invitation-only reviewer program.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dyson.com or contact 1-866-693-9766

if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Machine Information

Helpful tips to get the most out of your machine and keep it working at its best.

We don’t stop caring about our machines once they’re yours. Activating your parts and labor warranty allows us to give you a tailored, complementary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.

troubleshooting

Solve a problem

Our step-by-step tool helps you get your machine working again.

Start troubleshooting

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dyson.com or contact 1-866-693-9766

if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Frequently asked questions

How often do the filters on this machine need washing?

It is recommended that you clean both of the filters at least once a month. Filter maintenance instructions can be found in the machine's User Guide.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Do not pick up water or other liquids with your machine.

  1. Home
  2. Support
  3. Help and support
  4. Guides, tips and manuals