Using your machine
Maintaining your machine
Fixing a machine that won’t recline
If your upright Dyson vacuum won’t recline, follow our video to troubleshoot the problem.
Resetting the brush bar
The brush bar is designed to shut off when jammed. Learn how to reset it after removing the cause of the jam.
Safely store tools
Clip accessories onto the vacuum's tool holster so you've always got them to hand.
Wash the filter regularly
Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.
Don't overfill it
Keep one eye on the bin and empty it as soon as debris reaches the MAX marker to maintain suction.
Why Register? More perks.
Registration doesn't just give you Dyson's 2 or 5 year parts and labor warranty. Being a Dyson registered owner has even more perks:
Exclusive Savings Events
Registered owners save on future purchases. Receive up to 20% off purchases during 12 Owner Rewards Savings Events throughout the year.
Free Health Check
Reminders for free preventative maintenance checks at a Dyson Service Center near you.
First to know
Registered owners receive exclusive events and sneak peeks at our latest technology before anyone else.
Assistance from our U.S.-based team of Dyson experts, who are on hand to help through a dedicated VIP hotline, and online support 7 days a week.
Experience the latest technology in our invitation-only reviewer program.
Helpful tips to get the most out of your machine and keep it working at its best.
We don’t stop caring about our machines once they’re yours. Activating your parts and labor warranty allows us to give you a tailored, complementary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.
Soft Dusting Brush
Part No. 908896-02
Soft bristles gently remove dust and allergens from flat surfaces and furniture. Vacuum-assisted dusting around the home.
Asthma and Allergy Kit
Part No. 920111-01
3 dyson tools for cleaning dust and dirt from hard-to-reach places. Carefully selected cleaning tool combinations.
Flexi Crevice Tool
Part No. 917633-01
Extends and flexes into awkward gaps. Ideal for cleaning between furniture.
Solve a problem
Our step-by-step tool helps you get your machine working again.
Frequently asked questions
How often do the filters on this machine need washing?
It is recommended that you clean both of the filters at least once a month. Filter maintenance instructions can be found in the machine's User Guide.
Can I use this machine with an extension cable?
No, the use of an extension cable is not recommended.