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Using your machine
Problem with your machine?
Try our new voice assistant.
Get troubleshooting advice for your cordless vacuum cleaner using Dyson Care
Say, "Alexa, open Dyson Care" to get started
Maintaining your machine
Resetting the brush bar
The brush bar is designed to shut off when jammed. Learn how to reset it after removing the cause of the jam.
Checking for blockages
Suction not what it was? Check for – and remove – temporary blockages with our step-by-step guide.
The floor tool shown may vary from the product selected but the process remains the same.
Two power modes
Toggle between Powerful mode – for longer suction – and MAX mode, for stronger suction. Just hold down the trigger and slide the control back and forth.
Switch accessories quickly
The quick-release tools click into place, and release in moments by simply depressing the release switch.
Don't overfill it
To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.
Secure the charging dock
Leave at least 1.2m between the floor and the lowest screw point. Make sure it's within easy reach of a power socket so the cable has some slack.
Wash the filter regularly
Rinse under a cold tap until the water runs clear – you don't need any detergents. Squeeze out excess water and leave to dry on its side (at least 24 hours) before refitting.
Clean awkward spaces
Remove the wand and connect your chosen tool directly to the inlet pipe to use the vacuum as a handheld.
Frequently asked questionsHow often does the filter on this machine need washing?
We recommend that you clean the filter at least once a month. You can find filter maintenance instructions in the machine's user guide.
Can I use this machine with an extension cable?
No, the use of an extension cable is not recommended.
Can I use this machine to pick up liquids?
No. Don't pick up water or other liquids with your machine.
Tools to tackle more
Stubborn dirt brush
Part No. 967765-01
Stiff nylon bristles dislodge stubborn dirt from floors and furniture.
Cord free adaptor
Part No. 968235-01
Replacement cord free adaptor for your Dyson vacuum cleaner.
Please call us on 1-866-693-9766 as we don't sell this part online.
Handheld tool kit
Part No. 967768-01
Four Dyson tools for cleaning every corner of your home and car. Compatible with your Dyson V8™, V10™, V12™, V15™, and Outsize™
In the kit:
- Mattress tool: Designed to remove dust and allergens from mattresses and upholstery
- Soft dusting brush: Soft bristles for easy, vacuum-assisted dusting.
- Stubborn dirt brush: Stiff bristles dislodge ground-in dirt.
- Extension hose: Adds up to 9 in of flexible reach to any tool attachment.
Why Register? More perks.
Exclusive Savings Events
Save 20% during Savings Events, only for Dyson owners.
First to know
Registered owners receive exclusive events and sneak peeks at our latest technology before anyone else.
Experience the latest technology in our invitation-only reviewer program.
Helpful tips to get the most out of your machine and keep it working at its best.
We don’t stop caring about our machines once they’re yours. Registering your product allows us to give you a tailored, complimentary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.