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How to get the best out of your Dyson machine

Dyson DC65 Animal vacuum

Getting started

Play the video. How to set up your machine.

Setting up your machine

Using your machine

Play the video. How to empty the clear bin.

Emptying the bin

Maintaining your machine

Play the video. How to wash the filter.

Washing the filter

Play the video. Find out how to fix a machine that won't recline.

Vacuum won't recline

Checking for blockages – cleaner head and base
Follow our step-by-step guide to check for blockages.

Resetting the brush bar
The brush bar is designed to shut off when jammed. Learn how to reset it after removing the cause of the jam.

Checking for blockages – wand and hose
Follow our step-by-step guide to check for blockages.

Useful tips

Safely store tools
Clip accessories onto the vacuum's tool holster so you've always got them to hand.

Wash the filter regularly
Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.

Don't overfill it
To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

Why Register? More perks.

Registration doesn't just give you Dyson's 2 or 5 year parts and labor warranty. Being a Dyson registered owner has even more perks:

Exclusive Savings Events

Registered owners save on future purchases. Receive up to 20% off purchases during 12 Owner Rewards Savings Events throughout the year.

Free Health Check

Reminders for free preventative maintenance checks at a Dyson Service Center near you.

First to know

Registered owners receive exclusive events and sneak peeks at our latest technology before anyone else.

VIP Hotline

Assistance from our U.S.-based team of Dyson experts, who are on hand to help through a dedicated VIP hotline, and online support 7 days a week.

Reviewer Program

Experience the latest technology in our invitation-only reviewer program.

Machine Information

Helpful tips to get the most out of your machine and keep it working at its best.

We don’t stop caring about our machines once they’re yours. Activating your parts and labor warranty allows us to give you a tailored, complementary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.

troubleshooting

Solve a problem

Our step-by-step tool helps you get your machine working again.

Frequently asked questions

How often do the filters on this machine need washing?

We recommend that you check both of the filters at least once every 3 months. You can find filter maintenance instructions in the machine's User Guide.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Don't pick up water or other liquids with your machine.