Live Support Skip navigation
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

How to get the best out of your Dyson machine

Dyson DC40 Animal vacuum

Getting started

Still from video

Setting up your machine

Divider line

Using your machine

Still from video

Emptying the clear bin

Divider line

Maintaining your machine

Still from video

Washing the filter

Resetting the brush bar
The brush bar is designed to shut off when jammed. Learn how to reset it after removing the cause of the jam.

Checking for blockages – wand and hose
Follow our step-by-step guide to check for blockages.

Divider line

Useful tips

Safely store tools
Clip accessories onto the vacuum's tool holster so you've always got them to hand.

Wash the filter regularly
Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.

Don't overfill it
Keep one eye on the bin and empty it as soon as debris reaches the MAX marker to maintain suction.

Why Register? More perks.

Registration doesn't just give you Dyson's 2 or 5 year parts and labor warranty. Being a Dyson registered owner has even more perks:

Exclusive Savings Events

Registered owners save on future purchases. Receive up to 20% off purchases during 12 Owner Rewards Savings Events throughout the year.

Free Health Check

Reminders for free preventative maintenance checks at a Dyson Service Center near you.

First to know

Registered owners receive exclusive events and sneak peeks at our latest technology before anyone else.

VIP Hotline

Assistance from our U.S.-based team of Dyson experts, who are on hand to help through a dedicated VIP hotline, and online support 7 days a week.

Reviewer Program

Experience the latest technology in our invitation-only reviewer program.

Machine Information

Helpful tips to get the most out of your machine and keep it working at its best.

We don’t stop caring about our machines once they’re yours. Activating your parts and labor warranty allows us to give you a tailored, complementary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.

Tools to tackle more

Zorb carpet cleaning powder

Part No. 903914-07

Carpet maintenance powder can be used to keep new carpets looking new without the drawbacks of wet cleaning.

Learn more

Dyzolv spot cleaner

Part No. 903888-06

Contains four active agents to remove spots and spills from carpets and rugs.

Learn more

Dyson Groom Tool

Part No. 921001-01

Groom. Suck. Gone. Mess-free grooming for medium and long haired dogs.

Learn more

Divider line

troubleshooting

Solve a problem

Our step-by-step tool helps you get your machine working again.

Divider line

Frequently asked questions

How often does the filter on this machine need washing?

It is recommended that you clean both of the filters at least once a month. Filter maintenance instructions can be found in the machine's User Guide.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Do not pick up water or other liquids with your machine.