Maintaining your machine
Don't overfill it
Keep one eye on the bin and empty it as soon as debris reaches the MAX marker to maintain suction.
Wash the filter regularly
Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.
Safely store tools
Clip accessories onto the storage posts on the side of the vacuum, so you've always got them to hand.
Why Register? More perks.
Registration doesn't just give you Dyson's 2 or 5 year parts and labor warranty. Being a Dyson registered owner has even more perks:
Exclusive Savings Events
Registered owners save on future purchases. Receive up to 20% off purchases during 12 Owner Rewards Savings Events throughout the year.
Free Health Check
Reminders for free preventative maintenance checks at a Dyson Service Center near you.
First to know
Registered owners receive exclusive events and sneak peeks at our latest technology before anyone else.
Assistance from our U.S.-based team of Dyson experts, who are on hand to help through a dedicated VIP hotline, and online support 7 days a week.
Experience the latest technology in our invitation-only reviewer program.
Helpful tips to get the most out of your machine and keep it working at its best.
We don’t stop caring about our machines once they’re yours. Activating your parts and labor warranty allows us to give you a tailored, complementary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.
Dyson Groom tool
Part No. 921001-01
Comfortable, mess-free grooming for medium- and long-haired dogs. Fine bristles grab loose hairs, then release them into the bin.
Articulating hard floor tool
Part No. 920019-01
Swivelling brush head with an ultra-slim profile to reach difficult spaces. With soft nylon bristles to remove dust and allergens.
Part No. 917646-01
Twists into different positions and angles for easy high-reach cleaning.
Solve a problem
Our step-by-step tool helps you get your machine working again.
Frequently asked questions
How often do the filters on this machine need washing?
It is recommended that you clean both of the filters at least once every three months. Filter maintenance instructions can be found in the machine's User Guide.
Can I use this machine with an extension cable?
No, the use of an extension cable is not recommended.