Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

  • 1-866-MY-DYSON
    (1-866-693-9766)
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL
 

Where to find your serial number

The serial number is on a sticker on your Dyson machine. Depending on the type of machine you own, it could be in one of several places. Use the images below to help find it.

Uprights:

  • On the back behind the hose / wand assembly
  • On the base between the wheels
  • On the main body behind the bin
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Uprights

Canisters:

  • Underneath the machine between the wheels
  • On the main body behind the bin
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Canisters

Handhelds:

  • On the main body behind the filter
  • On the main body behind the bin
Back to Support
Handhelds

Fans:

  • The serial number can be found on the rating plate, on the base of the machine. (e.g. XXX-UK-XXXXXX).
Back to Support
Fans