Review by Larry G. on 1/26/2016
26 Jan 2016 day before called customer service talked to Rachel Jackson. She was very knowledgeable & pleasant. She gave me an in warranty work order for the Schaumburg Service Center. Rich was genuine in his enthusiasm to fix my DC 40. Immediately he found the problem. Two clogged pathways inhibited full suction. He showed me how easy it is clear the path. Rich had my vacuum fixed & on my way in short order, but not before Rich said he was happy to help now & in the future. Dyson telephone customer service & my Schaumburg service center experience make me believe Dyson is worth the extra money.
Review by Julie S. on 12/16/2015
Husband was kind enough to vacuum but managed to break it I the process. Was not looking forward to the challenge of getting it fixed. Based in other reviews, I made the drive from downtown out to Schaumburg. It was worth it. I was under a bit of time crunch and the fixed it right up in a matter of minutes. Not only was the service fast it was very curious as well. We gladly make the drive again should my husband vacuum again
Review by Christina M. on 5/02/2015
I can only echo the other rave reviews on the site. I brought my 2 year old Dyson in because it had lost suction and I have a bad track record for taking things apart and putting them back together. I was prepared to pay a service fee and leave my vacuum for several days. The customer service rep found my problem (a ball point pen blocking the hose), fixed it, cleaned the inside and outside of my vacuum and gave me a quick primer on how to wash the filters and care for my Dyson. I was out the door in 20 minutes and in love with my Dyson (and their customer service) again!
Review by Victoria F. on 10/21/2014
We had to drive from Indiana to Schaumburg for our Dyson repair - but the trip was worth it because the nice repair guy told us we'd have the vacuums back in ONE HOUR! It was great. We did some errands, came back, and our vacuums were fixed - and under warranty. It solidified our love of the Dyson company!
Review by Brian H. on 5/16/2014
Great service! Took care of my DC25 right away. Needed a latch, hose and brush, all was done in under 30min and all I paid for was the parts. It was super dirty and they cleaned it up too! Happy to see that my investment in a Dyson, carries over to their service locations!