Review by Kathy R. on 7/14/2014
Received an email from Dyson announcing this new service center and the opportunity to have a free health check performed. Took in two machines that were in fine working order. Marco provided great tips on the use/care of these machines and replaced items on both units to ensure our 100% satisfaction with their performance. The elapsed time was ~ 20 minutes. What an exceptional customer service experience!
Review by Nicole B. on 9/20/2014
After contacting the service center about some issues I was having with my Dyson, I was nervous that the repairs would be expensive. As soon as I walked in the door, Tim made me feel at ease. He told me not to worry and give him 10 minutes and he would have my vacuum fixed. True to his word- he returned 10 mins later - my vacuum was as good as new. He also gave me some helpful tips. I am very impressed! Thank you so much Tim!
Review by Kevin B. on 11/5/2014
Amazing customer service! The repairs were done within 15 min (which was great for me because the store is a 30 min drive from my house). The repair guy was also proactive enough to fix/replace something that he said we would be back for anyway. It refreshing to see that there are still companies out there that are truly concerned with providing outstanding customer service.