Terms and Conditions of the Dyson warranty

• Your Dyson vacuum cleaner is warranted against original defects in material and workmanship for a period of two years from the date of purchase, when used for private household purposes and in accordance with the Owners Manual. This warranty provides, at no cost to you, all labor and parts to place your vacuum cleaner in proper operating condition during the warranty period.

• Terms of the warranty require that you contact the Dyson Helpline with your model name/number, serial number, date and place of purchase. Please keep your purchase receipt in a safe place to ensure you have this information. The serial number is found on the vacuum’s rating plate, which is on the base of the machine between the wheels.

• All work will be carried out by Dyson, Inc. or its authorized agents.
• Any replaced defective parts will become the property of Dyson, Inc.
• The fitting of replacement parts will not extend the period of this warranty.
• If your machine is not functioning properly, please contact our toll-free Helpline at 1-866-MY-DYSON (866-693-9766), between the hours of:-

• 7am - 8pm (CST) Monday to Friday
• 8am - 6pm (CST) on Saturday
• 9am - 6pm (CST) on Sunday

• Most issues can be resolved over the telephone by our trained Helpline staff. If this is not possible Dyson, Inc. will arrange for your vacuum cleaner to be repaired and returned in full working order at no extra cost to yourself.

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