Delivery details

Dyson.com Standard Delivery

Upright vacuum cleaners
Canister vacuum cleaners
Handheld vacuum cleaners 		Shipped via UPS ground from Roselle, Illinois
(Northern Illinois)
Remanufactured vacuum cleaners
(Online Store Special Offers)
Accessories, spare parts and repair parts 		Shipped from Buffalo, NY
  • USPS for smaller packages under one pound
  • UPS for larger packages over one pound

Most in-stock items will arrive on your doorstep 3-7 business days after placing your order.

Vacuum Cleaners

The shipping cost of your vacuum cleaner is free of charge when ordering from the Dyson.com Online Store.

We aim to deliver items that are in-stock within 3-7 business days in the continental United States. Please note that there are a small number of zip codes where we will not be able to deliver to within this time frame.

Accessories, spare parts and repair parts

All accessories, spare parts and repair part orders will incur a $6.95 shipping and handling charge. Orders will be delivered within 3-7 business days upon receipt of your order, subject to availability.

Accessories, spare parts and repair parts are shipped from Buffalo, NY.

If no one is home when UPS delivers your order, they will generally leave a card with further instructions. Please note due to size restrictions we are unable to deliver to post boxes.

Returns

If you wish to return an accessory or part ordered from Dyson.com, please contact our toll-free Helpline at:
1-866-MY-DYSON (1-866-693-9766).

Please note that all accessories, spare parts and repair parts must be returned within 30 days of purchase for a full refund. Returns are shipped back to Dyson at the customers’ expense.

Customer Service Helpline

If you have questions please contact the Dyson Customer Care Center 7 days a week at: 1-866-MY-DYSON or (1-866-693-9766.)
Monday to Friday 8am - 8pm (CST)
Saturday 9am - 3pm (CST)
Sunday 10am - 2pm (CST)