DC50 Multi Floor
DC50 Multi Floor

Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

  • 1-866-MY-DYSON
    (1-866-693-9766)
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL
 

How to remove blockages from the wand and hose

Turn power off and unplug the machine.

Step 1 - Check the wand

  • Remove the wand from the machine as shown below.
  • Check for blockages and damage.

diagram showing how to remove the wand

Step 2 - Check the hose and inlet

  • Remove the clear bin and cyclone from the machine before removing the hose as shown below.
  • Check the hose and hose inlet for blockages and damage.

diagram showing how to remove the hose