DC50 Multi Floor Exclusive
Dyson DC50 Exclusive Vacuum Cleaner

Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Sunday: Closed

  • 1-866-MY-DYSON
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Washing the filters

Turn power off and unplug the machine.

Step 1 - Removing filter A

  • Remove the clear bin from the machine by pressing the cyclone release catch as shown.
  • To remove Filter A lift the release catch to remove the filter from the machine as shown below.

diagram showing how to remove the bin and filter A

Step 2 - Removing filter B

  • To remove Filter B recline the machine on its back and turn the central locking dial on the outer cover of the ball counter clockwise until the cover is released.
  • Lift off the cover and turn the filter one-quarter counter clockwise to release.

diagram showing how to remove filter B

Step 3 - Washing the filters

  • Wash both filters in cold water only (please do not use detergent, do not wash in a dishwasher or washing machine).
  • Repeat the steps shown below until the water runs clear.
  • Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. This will normally require up to 10 rinses.

diagram showing how to wash the filters

Step 4 - Drying the filters

  • Ensure you lay Filter A Horizontally to dry.
  • Leave the filter to dry in a warm place for 24 hours, until completely dry.

NB: Do not dry the filter in a tumble dryer, microwave or near a naked flame.

diagram showing how to dry the filters

Step 5 - Replacing the filters

  • When the filters are completely dry replace Filter A back into the cyclone.

Filter A

diagram showing how to replace filter A

Filter B

  • To refit Filter B, push the filter into the ball housing and secure the filter by turning it one quarter-turn clockwise.
  • When refitting the outer cover of the ball, keep turning the central locking dial clockwise until it clicks.

diagram showing how to replace filter B

Test the machine.

Has this resolved the problem?