Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Check the brushbar

Turn power off and unplug the machine.

Step 1 - Removing the cleaner head

  • Lay the machine on its back.
  • Pull the red release catch away from the cleaner head and remove the cleaner head as shown below.

diagram showing how to remove the cleanerhead

Step 2 - Opening the soleplate

  • Place the cleaner head on a flat surface, brush side down.
  • Pivot the two red levers up and out towards the end of the cleaner head until they click.
  • Hinge the soleplate open.

diagram showing how to open the soleplate

Step 3 - Clearing the brushbar

NB: Beware of sharp objects when clearing obstructions.

  • Clear any hair or debris from the brushbar and cleaner head.

diagram showing how to clear the brushbar

Step 4 - Refitting the soleplate and cleaner head

  • Hinge the soleplate closed and pivot both levers back into position so they are flush with the surface of the cleaner head.
  • Fit the cleaner head back onto the connections as shown below.
  • Push firmly until the cleaner head clicks into place and the red latch engages.

diagram showing how to refit the soleplate and cleanerhead