Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Quick start guide step by step

Step 1 - Assembling the machine.

  • Lay the machine on its back and fit the cleaner head onto the connections as shown below.
  • Push firmly until the cleaner head clicks into place and the red latch engages.

diagram showing how to fit the cleaner head

  • Stand the machine upright.
  • Push the wand and handle assembly into the top of the hose until it 'clicks'.
  • Press the red wand release button and push the wand fully into the hose.
  • Place the wand and handle assembly into the grooves on the top of the duct as shown below.
  • Press the red handle release button and push the wand and handle assembly down fully.

diagram showing how to fit the wand and hose

  • To fit the tool holder, first remove the cyclone and clear bin assembly.
  • Slide the tool holder onto the back of the machine, just above the ball, as shown below.
  • Press the tool holder on with your thumbs, while holding the front of the machine with your fingers.  The fitting is tight, so use a constant, firm pressure.
  • Refit the cyclone and clear bin unit.
  • Attach the tools.

diagram showing how to fit the tool clip and tools

NB: The tool holder is not designed to be removed once fitted.

Step 2 - Start vacuuming.

  • Ensure the handle is fully extended and locked into place
  • Plug the machine in.
  • Recline the machine into the vacuuming position.
  • Ensure the stabilizing wheels are fully retracted.
  • Press the ON/OFF switch.

Step 3 - Vacuuming on different floor types.

  • The brushbar will start automatically once the machine is switched on and lowered into the vacuuming position.
  • The brushbar will not rotate when the machine is in the upright position.
  • The cleaner head adjusts automatically to all floor types, and the brush bar contains carbon fibre filaments for removing fine dust from hard floors.
  • Press the brush control button located next to the ON/OFF switch to turn the brushbar off for vacuuming delicate rugs and floors.
  • Press the button again to restart the brushbar.
  • Some carpet manufacturers do not recommend using a vacuum cleaner with a rotating brushbar. Please refer to the carpet manufacturer but if you are unsure, we recommend vacuuming with the brushbar switched off.

diagram showing use on different floor types

Step 4 - Using the accessory tools.

  • Attach either the combination tool or the stair tool to the wand or hose as shown.

diagram showing how to use the accessory tools

Step 5 - Emptying the clear bin.

  • To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the max mark.
  • Remove the bin assembly by pressing the catch on top of the carry handle.
  • To empty the bin press the catch on top of the carry handle again to release dust directly into a dustbin.
  • Shake or tap firmly to remove all dust from inside the fine dust collector.
  • Press firmly on the centre of the clear bin base to close.

diagram showing how to empty the clear bin