Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

How to start vacuuming

  • Ensure the handle is fully extended and locked into place.
  • Plug the machine in.
  • Recline the machine into the vacuuming position.
  • Ensure the stabilizing wheels are fully retracted.
  • Press the ON/OFF switch.