Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

  • 1-866-MY-DYSON
    (1-866-693-9766)
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL
 

How to operate the brush control

  • Ensure the handle is fully extended and locked into place.
  • Plug the machine in.
  • Recline the machine into the vacuuming position.
  • Ensure the stabilizing wheels are fully retracted.
  • Press the ON/OFF switch.

Vacuuming on different floor types.

  • The brushbar will start automatically once the machine is switched on and lowered into the vacuuming position.
  • The brushbar will not rotate when the machine is in the upright position.
  • The cleaner head adjusts automatically to all floor types, and the brush bar contains carbon fibre filaments for removing fine dust from hard floors.
  • Press the brush control button located next to the ON/OFF switch to turn the brushbar off for vacuuming delicate rugs and floors.
  • Press the button again to restart the brushbar.
  • Some carpet manufacturers do not recommend using a vacuum cleaner with a rotating brushbar. Please refer to the carpet manufacturer but if you are unsure, we recommend vacuuming with the brushbar switched off.

diagram showing use on different floor types