Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

How to operate the brush control

  • Ensure the handle is fully extended and locked into place.
  • Plug the machine in.
  • Recline the machine into the vacuuming position.
  • Ensure the stabilizing wheels are fully retracted.
  • Press the ON/OFF switch.

Vacuuming on different floor types.

  • The brushbar will start automatically once the machine is switched on and lowered into the vacuuming position.
  • The brushbar will not rotate when the machine is in the upright position.
  • The cleaner head adjusts automatically to all floor types, and the brush bar contains carbon fibre filaments for removing fine dust from hard floors.
  • Press the brush control button located next to the ON/OFF switch to turn the brushbar off for vacuuming delicate rugs and floors.
  • Press the button again to restart the brushbar.
  • Some carpet manufacturers do not recommend using a vacuum cleaner with a rotating brushbar. Please refer to the carpet manufacturer but if you are unsure, we recommend vacuuming with the brushbar switched off.

diagram showing use on different floor types