Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

  • 1-866-MY-DYSON
    (1-866-693-9766)
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL
 

Removing blockages from the motorised head

  • Remove the motorised head from the machine using the release catch on the top of the inlet.
  • Using a coin, undo the end cap as shown and remove the brushbar.
  • Ensure that the brush housing is clear of any blockages.
diagram showing how to remove brushbar
  • Carefully use a pair of scissors to cut away any hairs and fibres from the brushbar.
  • Replace the brushbar and fasten the end cap.
  • Re-fit motorised head and test the machine.
diagram showing how to remove blockages from brushbar

Has this resolved the problem?