Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Removing blockages from the motorised head

  • Remove the motorised head from the machine using the release catch on the top of the inlet.
  • Using a coin, undo the end cap as shown and remove the brushbar.
  • Ensure that the brush housing is clear of any blockages.
diagram showing how to remove brushbar
  • Carefully use a pair of scissors to cut away any hairs and fibres from the brushbar.
  • Replace the brushbar and fasten the end cap.
  • Re-fit motorised head and test the machine.
diagram showing how to remove blockages from brushbar

Has this resolved the problem?